The Opportunity
This unpaid SkillBridge training opportunity is designed to provide transitioning active-duty service members with hands-on, mission-focused experience as they complete their final phase of military service. The program is 12 weeks in duration and offers practical exposure to real-world video networking and streaming operations in a government-adjacent environment. This is a hybrid position located at or near Fort Bragg in Fayetteville, NC.
The Video Network Engineer role designs, builds and troubleshoots IP networks used to send live video (drone sensors, surveillance cameras, multimedia). Video may be sent over a variety of network mediums including satellite (Starlink), manet radio, ethernet, and Wifi, each with unique properties that must be optimized to provide clear real-time high definition playback. This role will use software and hardware to build video networks and troubleshoot issues at all levels of the OSI stack. The role also requires understanding of video codecs, transport formats, player limitations (browser, WinTAK, ATAK, etc.) as well as Linux knowledge to deliver optimized streaming from sensor to viewer.
Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)
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Conduct on-site visits and virtual technical deep-dives to architect solutions and troubleshoot advanced COMPASS platform issues.
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Design and deliver remote training sessions for customers, covering administrator functions and end-user workflows specific to COMPASS.
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Independently support exercises and test events as a COMPASS power user and provide ability to concurrently triage network complications.
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Serve as the primary technical advisor, translating client business needs into effective COMPASS configurations and use cases.
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Proactively manage the technical health of assigned accounts to ensure platform success and high customer satisfaction.
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Act as the voice of the customer to internal Product and Engineering teams, providing critical feedback on the COMPASS roadmap.
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Develop technical documentation and best practices for the COMPASS platform based on real-world customer engagements.
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Lead/assist with strategic business reviews with customer stakeholders to demonstrate value and alignment with business objectives.
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Fluency in English (written and spoken)
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Must have an active secret clearance
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Must be an active-duty service member approved to participate in the DoW SkillBridge program
Education
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Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field or equivalent practical experience in a customer-facing technical role
Required Skills, Experience & Abilities
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Minimum 4 years of experience in a technical, customer-facing role
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Proven experience supporting enterprise SaaS platforms
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Strong background translating business requirements into technical solutions
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Experience managing the technical health of customer accounts and driving product adoption
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Demonstrated ability to collaborate cross-functionally with Product and Engineering teams (or similar)
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Experience gathering customer feedback and influencing product roadmaps
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Fluency with IP networking concepts including routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting
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Proficiency deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management, and log analysis.
Preferred Qualifications
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Preferred Qualifications (not required but good to have-company does not have to verify prior to placement)
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Experience deploying, administering, and troubleshooting Tactical Awareness Kit (TAK) clients and servers.
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Experience operating, configuring, or troubleshooting MANET (Mobile Ad Hoc Network) radios.
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Experience designing, supporting, operating, and/or troubleshooting tactical mission networks (TMNs)
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Experience with full-motion video (FMV) transmission over tactical communication networks in support of ISR missions.
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Experience supporting regulated or complex enterprise environments
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Familiarity with customer success metrics (adoption, health scores, churn risk)
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Strong verbal and written communication skills, especially with enterprise stakeholders
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Ability to explain complex technical concepts to both technical and non-technical audiences
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Comfortable leading customer meetings, workshops, and strategic business reviews
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Strong problem-solving skills and a proactive, customer-first mindset
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Positive attitude toward safety and following protocols
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Problem-solving and troubleshooting mindset
Physical Demands & Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
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Prolonged periods of sitting at a desk and working on a computer.
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Ability to travel up to 33% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
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Frequent interaction with clients, executives, and officials in both in-person and virtual settings.
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Regular travel to customer sites, government facilities, and industry events.
Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
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This opportunity is offered as part of the DoW SkillBridge program and is structured as a 12-week training experience. All participants must be approved through their command and comply with all SkillBridge program requirements, including securing the necessary authorizations prior to the start date.
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email [email protected]
