Description:
Position Overview
Valiant Residential is seeking a Community Manager - Extended Stay to oversee the day-to-day operations of an assigned residential community. While many Valiant communities operate as traditional multifamily apartment communities, this assignment supports a hospitality-style, extended-stay residential property, requiring a strong blend of property management, guest/resident services, operational oversight, and service coordination.
This role is responsible for supervising, controlling, and planning daily property operations; implementing company policies, procedures, and programs; maintaining operational standards; supporting occupancy and revenue goals; and ensuring the property is well-managed, well-maintained, and compliant with applicable company, regulatory, ownership, and investor requirements.
This role requires a customer-service-focused leader who is comfortable operating in a higher-touch environment with frequent guest/resident interaction, shorter occupancy cycles, hospitality-style expectations, and close coordination with maintenance, housekeeping, vendors, and operational support teams.
We Are Valiant
With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents. We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success. Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.
Why Work at Valiant?
At Valiant Residential, we don’t just offer jobs—we build careers. Consistently ranked as a "Top Place to Work," we are a leader in the property management industry, driven by bold, innovative professionals who make an impact.
We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching. Growth isn’t just encouraged—it’s expected. With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive.
What You’ll Be Doing
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Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.
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Provide support to staff to encourage teamwork and lead as an example in creating a harmonious environment. Ensure all administrative processes involving personnel are handled on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.)
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Determine transitions and promotions for on-site personnel.
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File reports regarding any work-related injuries.
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Maintain accurate records of all community transactions and submit on timely basis (i.e., rent rolls, delinquency reports, move-ins/move-outs, accounts payable, order office supplies, etc.)
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Prepare annual budgets and income projections in a timely and accurate manner. Ensure that all rents and late fees/check charges are collected, posted, and deposited in a timely manner.
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Review, code, and approve invoices for payments.
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Make daily bank deposits.
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Ensure the property is rented to the fullest capacity.
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Utilize marketing strategies to secure prospective residents.
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Oversee the consistency and effectiveness of the Assistant Community Manager and Leasing Agent associates’ use of policies and procedures, including priority wait lists, phone techniques, application verification, and notification.
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Ensure leasing practices conform to federal, state, and local law. Ensure that credit and criminal reports are obtained for all prospective residents and ensure that company policies and standards regarding income and prior rental history are met.
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Prepare, process, and sign all leases and related forms or supervise others in doing so.
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Collect rents and late charges, handle delinquent accounts, or supervise others in doing so.
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Aggressively pursue lease renewals. Send notices out at least 45 days before expiration.
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Supervise leasing employees, ensuring good closing techniques.
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Handle evictions and landlord liens.
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Maintain all resident files, including move-in sheets, move-out notices, security dispositions, and warnings.
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Ensure that residents are provided with a clean, safe, and well-maintained community.
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Ensure that maintenance requests are handled on an immediate one-call basis, if possible, and that residents are notified if parts must be ordered, causing a delay.
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Maintain the common areas.
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Ensure the availability of make-ready vacant units.
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Oversee risk management and emergency procedures.
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Continually inspect the property and improvements, recording deficiencies and taking the necessary action within budget limits.
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Maintain key control coding for all units and areas.
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Handle emergencies. Report accidents and emergency situations to your Regional Community Supervisor immediately and prepare all proper reports. Be available 24 hours/7 days a week unless regional property supervisor has been notified. Monitor parking lot for unauthorized vehicles.
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Review weekly reports for accuracy and completeness.
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Supervise outside contractors working on the property.
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As directed by the Regional Community Supervisor, prepare the property for code inspections, mortgage inspections, and all other inspections.
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Report to the Regional Community Supervisor any violations of company policy by employees.
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Develop and enforce community policies and rules.
Requirements:
- The position requires a minimum of 3+ years of property management, extended stay, hospitality, hotel/motel operations, furnished housing, corporate/student/senior housing, or another high-touch residential service environment is strongly preferred.
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The ideal candidate will have experience managing daily operational flow, guest/resident concerns, occupancy or availability tracking, service requests, vendor coordination, housekeeping or unit-turn readiness, and customer service recovery.
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Demonstrate the ability to apply logical thinking principles to define problems, collect pertinent data, establish facts, draw valid conclusions, and initiate appropriate courses of action.
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Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
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Bilingual in Spanish is a plus
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Achieve Fair Housing certification before interaction with prospects or residents.
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Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
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Knowledge of OSHA laws and regulations. Ability to work evenings and weekends. Present self in a neat, clean, and professional manner throughout the workday and/or whenever present in the community. Comply with expectations as demonstrated in the Employee Handbook. Successfully pass a drug test.
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College degree preferred.
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Certified Apartment Manager (CAM)
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Accredited Resident Manager (ARM) preferred
If you have a Valiant Spirit—bold, driven, and ready to make an impact—we want you on our team.
Third-Party Submissions & Staffing Agencies
Valiant Residential does not accept unsolicited resumes or candidate submissions from staffing agencies or third-party recruiters for any posted positions. Any unsolicited resumes received will be considered property of Valiant Residential, and no placement fees will be paid. All official recruiting communications from Valiant Residential will come from an @valiantresidential.com email address. If you receive outreach from a different email domain claiming to represent us, please verify the legitimacy of the communication before responding.
Americans with Disabilities Act (ADA) Accommodation Statement
Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities. We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment.
If you require a reasonable accommodation to apply for a position or to perform your job, please contact [email protected]. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.
