Top 14 Call center representative Jobs in Durango, Co

Customer Support Representative
SoundTraxx —Durango, CO
- $43,680 - $56,160 a year
- Full-time
- Microsoft Excel
- Office
- Analysis skills
- Paid training
- Health insurance
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Customer Support Representative
SoundTraxx —Durango, CO
Managing incoming calls and customer service inquiries. Provides accurate, valid and complete information by using the right methods and tools and follows…
$43,680 - $56,160 a year
Quick Apply
7d
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Customer Support Representative

SoundTraxx -
Durango, CO

Quick Apply

Job Details

Full-time
$43,680 - $56,160 a year
7 days ago

Benefits

Paid training
Health insurance
Paid time off
On-the-job training
401(k) matching
Professional development assistance

Qualifications

Interpersonal skills
Phone communication
Attention to detail
Problem-solving
Customer support
Time management
Client interaction via phone calls

Full Job Description

Job Summary
We are seeking a dedicated and enthusiastic Customer Support Representative to join our best-in-the-business team. In this role, you will often be the first point of contact for our customers, providing exceptional service and support to ensure customer satisfaction. You will handle inquiries, resolve issues, and assist with product information while maintaining a positive attitude.

The Customer Support Representative is primarily responsible for after-sale support.

The candidate should possess strong attention to detail with good analytical and problem solving skills in order to identify and assess customers’ needs to achieve satisfaction. Excellent oral and written communication skills and the ability to draft reports is required.

The ideal candidate will have an interest in and some experience with prototype or model trains.

Qualifications

Previous experience in customer service or call center environments is preferred
Excellent problem-solving skills and attention to detail
Ability to learn and understand technology products
A positive attitude and a commitment to providing excellent customer support
Strong time management skills
Strong verbal and written communication skills
Competent office software skills, including Microsoft Word, Excel
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of personalities
Ability to multi-task, prioritize, and manage time effectively

Core Responsibilities

Managing incoming calls and customer service inquiries
Responds to all support email
Guides the customer in proper product usage
Provides appropriate documentation as needed to customers
Troubleshoots and resolves technical problems
Assists customers in product selection, operation and applications.
Builds sustainable relationships and trust with customers through open and interactive communication, handles inquiries efficiently while maintaining a friendly and professional demeanor
Provides accurate, valid and complete information by using the right methods and tools and follows established communication procedures, guidelines and policies
Handles customer complaints, provides appropriate solutions and alternatives; follows up to ensure resolution has been sufficient
Collaborates with team members to resolve customer issues promptly
Maintains knowledge of company products and services to enhance customer experience

Key Attributes

Must enjoy working with people
Must have a clear and pleasant telephone voice
Must have a friendly and confident manner with a pleasant personality
Should be able to work without direct supervision
Have a professional appearance
Possesses excellent communication skills

Job Type: Full-time

Pay: $43,680.00 - $56,160.00 per year

Benefits:

401(k) matching
Health insurance
On-the-job training
Paid time off
Professional development assistance

Shift:

Day shift

Ability to Relocate:

Durango, CO 81301: Relocate before starting work (Required)

Work Location: In person

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