Job Application Fairness Act
In accordance with CO SB23-058, applicants understand that La Plata County will not request or require the applicant to include their age, date of birth, or date of attendance/graduation date on the initial application. Applicants understand that La Plata County can request or require an individual to provide documentation including copies of certification, transcripts, and other materials created by a third party. The applicant understands that the applicant can redact, if they so choose, information that identifies age, date of birth, or dates of attendance/graduation from an educational institution on those requested/required certification, transcripts and other materials created by a third party.
Equal Employment Opportunity
La Plata County is proud to be an Equal Opportunity Employer and is committed to the full inclusion of all qualified individuals. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation to ensure you have a positive experience applying or interviewing for this position, please direct your request to [email protected].
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This job description is not intended to be a comprehensive list of activities, duties or responsibilities for this job. The duties, expectations and actions listed for this role may change at any time with or without notice.
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Serve our community by connecting people to stabilization services- food, medical, cash, childcare benefits. Need self-motivated person to do interviews, process applications, direct people to additional support services. Extensive data entry. Excellent computer, verbal and written skills required. Testing, background check and valid Driver's License required. Potential for remote work if Colorado or New Mexico resident.
Entry level position that assesses needs and verifies eligibility of clients for various human services programs such as food assistance, Medicaid, child care, cash benefits, and others; requires frequent use of professional judgment in interpreting conflicting rules and policy; requires knowledge of eligibility rules & regulations for the many assistance programs; extensive data entry and use of a data management system; interviews applicants and advises them of resources available; accurately documents and completes referrals both internally and to community agencies; documents all client interactions and casework clearly and concisely. Receives close oversight from the training and supervisory team.
Essential functions may include any of the following tasks, knowledge, skills and other characteristics. The list that follows is not intended as a comprehensive list; it is intended to provide a representative summary of the major duties and responsibilities. Incumbent(s) may not be required to perform all duties listed, and may be required to perform additional, position-specific tasks. Reasonable accommodations, as defined under the American with Disabilities Act, will be made when possible.
Successfully completes initial required training as assigned by the hiring manager. Attends all ongoing training assigned by state partners and county administrators.
Independently navigates county and state computer and data systems including but not limited to Microsoft Outlook, Laserfiche, & the Colorado Benefit Management System (CBMS).
Interprets and accurately applies regulations in determining eligibility for assigned program(s); informs clients of changes in the law or regulations which affect their continuing eligibility and/or the amount of their benefit.
Demonstrates development of appropriate written and verbal communication skills needed to communicate with applicants and community or state partners.
Reviews and accurately interprets data provided by various data interfaces including but not limited to CDLS, The Work Number, IEVS, SVES, NDNH, PARIS, DRS/FA, EBT Edge.
Using one data management system for data entry, creates an accurate case history in order to determine eligibility for many different eligibility programs. Enters, retrieves and analyzes data as gathered from computer generated interfaces as well as data collected by client report.
Processes new applications and ongoing casework; meets minimum processing standards; conducts in-depth, interactive and motivational interviews with clients; assesses needs and determines eligibility for assigned program(s); reviews relevant information supplied by client; using analytical thinking and deductive reasoning, clarifies and/or verifies information provided as needed.
Meets acceptable accuracy benchmarks. Demonstrates proficiency in processing accurate and timely determinations.
Demonstrates familiarity in client appeal rights, client rights and responsibilities, as well as the requirement to cooperate with Quality Assurance reviews.
Performs other related duties as assigned.
Regular and predictable attendance is required.
MATERIAL AND EQUIPMENT USED:
Multiple computer monitors, scanning equipment, FAX, copier, e-Mail, calculator, other general office equipment
Education and Experience:
High School diploma or GED; and,
Two years of progressively responsible clerical or data entry work; or
Any combination of education, training and experience which provides the required knowledge, skills, and abilities to perform the essential functions of the job.
Licenses and Certifications:
None
Knowledge of:
Recordkeeping and/or case documentation
Community resources available to assist clients.
Correct English usage, including spelling, grammar, punctuation, and vocabulary.
All computer applications and hardware related to performance of the essential functions of the job.
Skill in:
Interviewing techniques.
Using tact, discretion, initiative and independent judgment within established guidelines.
Preparing clear and concise reports of contact, correspondence and other written materials.
Time management, setting priorities, meeting critical deadlines, and following up on assignments with a minimum of direction.
Applying logical thinking to solve problems or accomplish tasks; to understand, interpret and communicate complicated policies, procedures and protocols.
Using multiple monitors and programs to accurately and rapidly enter and retrieve data and information.
Using mathematics.
Communicating clearly and effectively, both orally and in writing.
Ability to:
Ability to respond to each client with empathy and respect.
Ability to tolerate a high level of ambiguity when rules contradict each other and when a household situation does not fit within the regulations.
Ability to integrate information learned in one situation to apply it to similar situations when they arise.
Ability to establish and maintain effective working relationships with a variety of individuals.
Ability to define problems, collect data, establish facts and draw valid conclusions.
Non-Discrimination and EEO Statement
La Plata County prohibits discrimination against or harassment of any person employed or seeking employment with La Plata County on the basis of race, color, religion, sex (including pregnancy), age, national origin, disability, veteran status, political affiliation, sexual orientation, gender identity, marital status or genetic information.
La Plata County is an equal opportunity employer and assures equal employment opportunities for protected classes, persons with disabilities and for covered veterans. Covered veterans include: special disabled veterans, recently separated veterans, Vietnam era veterans, or any other veterans who served on active duty during a war or in a campaign or expedition for which a campaign badge was authorized.
Inquiries regarding La Plata County's equal employment opportunity policies may be directed to:
Director of Human Resources
1101 E 2nd Avenue
Durango, CO 81301
Tel: (970)382-6361
Fax: (970)375-7985
