Top 6 Helpdesk technician Jobs in Durant, Ok

IT Support Specialist 1-Durant Casino
Choctaw Nation —Durant, OK
- Weekends as needed
- Windows
- High school diploma or GED
- 1 year
2d
IT Technician
City of Durant —Durant, OK
- From $20.88 an hour
- Full-time
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Now Hiring IT and Telecom Field Technicians
HARDY INDUSTRIES —Durant, OK
- $18 - $25 an hour
- Full-time
- Mid-level
- Office
- Driver's License
- Profit sharing
- Opportunities for advancement
Quick Apply

More jobs to discover

Find similar jobs that you might be interested in.

IT Support Technician
Stephenson Wholesale —Durant, OK
Ability to communicate effectively, both oral and written on a technical level as well as communicating technical concepts to non-technical users.
8d
IT Support Specialist 1-Durant Casino
Choctaw Nation —Durant, OK
Technical training in helpdesk support, support technician, or help desk technician. Field incoming requests from end users in a professional and courteous…
2d

Show more similar jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Field Technician - Columbus
Allied Technical Services —Columbus, OH
Valid driver’s license and clean driving record. Please no third‑party candidates or phone calls.*. If you’ve worked in construction, manufacturing, landscaping…
From $19 an hour
Quick Apply
Help Desk Technician - Tier 2
Proteam Solutions —Columbus, OH
Bachelors, Associates Degree, or Advanced Training in a technical field preferred but not required. Involves user support on software and hardware from base…
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in durant, ok

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk technician jobs near durant, ok

IT Support Specialist 1-Durant Casino

Choctaw Nation -
Durant, OK

Apply Now

Job Details

Full-time
2 days ago

Qualifications

Computer operation
Phone communication
Windows
High school diploma or GED
Cloud service support
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Customer support ticket management
Cybersecurity
Desktop administration
Ticketing system technical support
Client interaction via phone calls

Full Job Description

Monday-Friday 8:00AM-4:30PM| 100% Onsite| Weekly Earned Wage Access is an option for this position.

Job Purpose or Objective(s): The IT Support Specialist 1 ensures proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests. Problem resolution may involve the use of diagnostics, remote tools, and/or require that the individual give hands-on support at the desktop level.

Primary Tasks:

1. Utilize critical thinking skills, prioritize incoming work orders and efficiently assess situations for appropriate response.: Seek clarification if work is not clear.

2. Apply IT principles, methods, and practices in the customer service and support area to identify and resolve issues and requests.

3. Identify and learn appropriate software and hardware used and supported by the organization.

4. Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing file backups, and configuring systems and applications. This includes but is not limited to desktops, laptops, tablets, mobile devices, and peripherals.

5. Field incoming requests from end users in a professional and courteous manner.

6. Accurately document all pertinent end user identification information, including name, department, contact information, and nature of problem or request.

7. Diagnose and troubleshoot Windows/MAC Operating Systems, Microsoft 0365, and other applications.

8. Provide timely resolution of problems or escalation on behalf of customer to appropriate technical personnel.

9. Take initiative to work independently, as well as within the team environment.

10. Other duties as assigned

Requirements:

High School Diploma or equivalent

Technical training in helpdesk support, support technician, or help desk technician

1-2 years hands-on IT support experience in a professional environment

Knowledge of basic computer hardware and networking, including PCs, macOS, servers, switches, and routers

Knowledge of desktop and server operating systems, including current and up to 2 previous versions of Windows OS, macOS, and Windows Servers

Experience supporting Microsoft 365, cloud applications, and remote users.

Experience with a ticketing system (ServiceNow, Cherwell, Jira, Zendesk)

Basic understanding of cybersecurity principles

Ability to absorb information quickly

Excellent attitude, phone etiquette, written, and verbal communication, and people skills.

Ability to prioritize and execute tasks in high-pressure environment

Ability to lift and move computer equipment as needed

Ability to offer after-hours or weekend support

Apply Now

Refine Your Search

helpdesk technician jobs in durant, ok

IT Support Specialist 1-Durant Casino

IT Technician

Now Hiring IT and Telecom Field Technicians

More jobs to discover

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk technician in durant, ok

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected