Top 7 Home manager Jobs in Durant, Ok

Front of House Manager
Tanglewood Resort —Pottsboro, TX
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Senior level
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Assistant Front of House Manager
Tanglewood Resort —Pottsboro, TX
- Weekends as needed
- Inventory management
- Ability to walk for extended periods
- Computer literacy
- Dental insurance
- Paid time off
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Front of House Manager
JALAPENO TREE OPERATING LLC —Denison, TX
- Weekends as needed
- Bar
- Computer literacy
- Mid-level
- Dental insurance
- 401(k)
10d

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Front of House Manager

Tanglewood Resort -
Pottsboro, TX

Quick Apply

Job Details

Qualifications

Hotel cost control
Hotel and accommodations payment processing
Team member evaluation
Hotel policy compliance
Hospitality industry recruitment experience
Inventory management
Team leadership
Night audit
Operations coordination
Coaching
Staff scheduling
Greeting customers
Hotel quality control
Customer satisfaction tracking
Labor cost analysis
Processing cash transactions
Team scheduling
Performance feedback (performance evaluation method)
Managing hospitality teams
Hotel quality assurance
Metrics Reporting
Improving operational efficiency
Leadership development
Hotel room assignment management
Team development
Key Performance Indicators
Overseeing payroll
Deposits
Hotel and accommodations guest complaints handling
Customer satisfaction improvement

Full Job Description

Description:

The Front of House Manager is responsible for leading the daily operations of the Front Desk and Guest Services to ensure every guest receives exceptional hospitality from arrival through departure. This leader oversees front desk operations, guest satisfaction, team development, and operational efficiency while maintaining Tanglewood Resort's high standards of service.

The Front of House Manager serves as the primary leader for the Front Desk team and partners closely with Housekeeping, Maintenance, Food & Beverage, Golf, and Sales to deliver an outstanding guest experience.

Requirements:

Leadership

Lead, coach, and develop the Front Desk and Guest Services team.
Recruit, interview, onboard, and train new team members.
Conduct performance evaluations and ongoing coaching.
Build a culture centered around hospitality, accountability, and teamwork.
Maintain appropriate staffing levels and scheduling.

Guest Experience

Ensure exceptional guest service standards are consistently achieved.
Resolve guest concerns professionally and promptly.
Monitor online guest reviews and identify service improvement opportunities.
Personally greet VIP guests, groups, and special arrivals.
Ensure guest requests are completed accurately and timely.

Operations

Oversee daily Front Desk operations.
Ensure proper room assignments and inventory management.
Review arrivals, departures, VIPs, and special requests daily.
Ensure compliance with resort policies and procedures.
Monitor cash handling, audits, deposits, and financial accountability.
Oversee Night Audit operations.
Ensure accurate billing and payment processing.

Communication

Conduct daily shift meetings.
Maintain communication with Housekeeping regarding room readiness.
Coordinate with Maintenance regarding guest room issues.
Partner with Sales regarding group arrivals.
Communicate operational updates to leadership.

Administrative

Prepare schedules and payroll.
Monitor labor costs.
Assist with annual budgets.
Track departmental performance metrics.
Complete required reports.

Knowledge & Skills

Guest Relations
Hotel Operations
Leadership Development
Scheduling
Budget Management
Hospitality Standards
Microsoft Office
Attention to Detail
Problem Solving
Professional Communication

Physical Requirements

Ability to stand and walk for extended periods
Ability to lift up to 30 pounds
Ability to work evenings, weekends, and holidays
Ability to respond to emergencies

Success Measures

Guest Satisfaction Scores
Online Review Ratings
Front Desk Audit Accuracy
Labor Cost Management
Employee Retention
Guest Complaint Resolution
Brand Standards Compliance

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home manager jobs in durant, ok

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