Choctaw Casino & Resort – Durant
Lead a Team. Elevate the Guest Experience. Build Your Career.
Are you an experienced Hotel Housekeeping Leader who thrives in a fast-paced hospitality environment? Do you enjoy leading teams, developing employees, and ensuring every guest receives an exceptional experience? If so, we invite you to join the award-winning team at Choctaw Casino & Resort – Durant as our next Hotel Housekeeping Shift Manager.
As a Hotel Housekeeping Shift Manager, you'll provide hands-on leadership to our housekeeping team, ensuring our hotel rooms and public areas consistently exceed guest expectations for cleanliness, presentation, and service. This is an exciting opportunity for an experienced hospitality professional who is passionate about operational excellence and leading by example.
- Starting Pay: $22.00 per hour
- Employment Type: Full-Time
- Schedule: Four (4) 10-hour shifts each week
- Shift Availability: Hours vary and may be scheduled anytime between 8:00 AM and 2:30 AM
- Experience Required: Previous Hotel Housekeeping Leadership experience is required.
As a Hotel Housekeeping Shift Manager, you will:
- Lead and supervise the Hotel Housekeeping team during your assigned shift.
- Ensure guest rooms and hotel facilities meet the highest standards of cleanliness and presentation.
- Observe team performance and promote exceptional guest service and positive employee relations.
- Coach, mentor, and provide ongoing performance feedback to help associates grow and succeed.
- Assist the Hotel Housekeeping Manager with daily administrative responsibilities.
- Implement operational standards, productivity goals, and service expectations.
- Support staffing decisions by providing recommendations related to hiring, promotions, transfers, performance evaluations, recognition, and corrective action.
- Identify operational opportunities and recommend process improvements.
- Jump in alongside your team during busy periods to help maintain service levels.
- Ensure compliance with all housekeeping procedures, safety standards, and departmental policies.
- Perform additional duties as assigned.
Successful candidates will have:
- At least 1 year of previous Hotel Housekeeping Leadership experience.
- Strong leadership and team development skills.
- Excellent guest service and hospitality experience.
- Strong analytical and organizational abilities.
- Experience managing multiple priorities in a fast-paced hotel environment.
- Working knowledge of housekeeping equipment, cleaning machines, and maintenance procedures.
- Knowledge of cleaning chemicals, their safe handling, storage, usage, hazard recognition, and disposal methods.
- Proficiency with Microsoft Office, including Word and Excel (ability to maintain complex spreadsheets).
At Choctaw Casino & Resort – Durant, you'll become part of one of the premier gaming and hospitality destinations in the region. We invest in our team members by providing opportunities for professional growth, leadership development, and career advancement while delivering exceptional experiences for every guest who walks through our doors.
If you're an experienced housekeeping leader who takes pride in developing teams, maintaining exceptional standards, and creating memorable guest experiences, we'd love to meet you.
Apply today and help lead the team that keeps Choctaw Casino & Resort – Durant looking its very best.
