Top 5 Animal services operations and programs director Jobs in Durham, Nc

Animal Services Operations and Programs Director
Wake County Government —Wake County, NC
- $101,817 - $142,541 a year
- Recruiting
- Senior level
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Executive Assistant- MNS65015801
State of North Carolina - Natural and Cultural Resources —Wake County, NC
- $45,431 - $53,184 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- High school
- Paid parental leave
- Adoption assistance
Assistant Head of Safety & Security - MNS60035055
State of North Carolina - Natural and Cultural Resources —Wake County, NC
- $37,377 - $44,329 a year
- Weekends as needed
- High school
- Customer service
- Writing skills
- Paid parental leave
- Adoption assistance
Veterinary Practice Manager
Petco —Holly Springs, NC
- Full-time
- OSHA
- Computer literacy
- Bachelor's degree
- Health insurance
- 401(k)

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Animal Services Operations and Programs Director

Wake County Government -
Wake County, NC

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Job Details

$101,817 - $142,541 a year
13 days ago

Qualifications

Volunteer support
Record keeping
Managing pet care teams
Performance improvement leadership
Fiscal management
Program management
Operations management
Community partnership development strategy
Volunteer management
Team leadership
Standard Operating Procedures (SOPs) implementation
Program development
Operational management
Government advocacy outreach
Performance management strategy
Metrics Reporting
Executive-level budget management
Disaster preparedness programs
Team development
Hiring
Government relations (public relations strategies)
Social media platforms
Compliance monitoring
Quality compliance management
Recruiting
Animal welfare
Care facility administration
Facility management
Operational excellence initiatives
Customer satisfaction improvement

Full Job Description

What You'll Be Doing
Wake County Animal Services is seeking an experienced, people-focused, progressive operations leader to serve as its Animal Services Operations and Programs Director . This is a newly created position born out of a deliberate reorganization of the Animal Center's leadership structure, and it reflects the County's commitment to providing the additional resources needed to take the Animal Center to the next level of excellence. The right candidate brings strong management experience, a genuine commitment to animal welfare outcomes, and the interpersonal skills required to lead a large, mission-driven team.
How to Apply
Wake County is partnering with Raftelis to lead the recruitment for our Animal Services Operations and Programs Director.

Applications will be accepted electronically by Raftelis. Applicants complete a brief online form and are prompted to provide a cover letter and resume. The position will be open until filled with a first review of applications beginning July 24, 2026 .

The expected hiring range is $101,817 to $142,541, depending on qualifications. Wake County offers a comprehensive total compensation package that reflects its commitment to recruiting and retaining exceptional public sector leaders.

To view the full job description and submit your application, please visit raftelis.com .

The Position
The Animal Services Operations and Programs Director sits within the Community Services Department, reports to the Deputy Community Services Director, and will serve as a co-director alongside the Medical and Welfare Director, who oversees the shelter's veterinary care, population management, and Animal Control. Candidates who are comfortable with shared leadership arrangements and who build strong alignment with peers will be well-suited for this role.

The Animal Services Operations and Programs Director is primarily responsible for overseeing the external-facing operations of the Animal Center, with primary responsibility for customer service, facility operations, and foster, transfer, and volunteer program management, ensuring these functions operate at a consistently high standard and that program goals are resourced, tracked, and met. A significant portion of the role involves monitoring shelter performance data and operational metrics to drive continuous improvement across intake diversion, placement outcomes, and high-quality customer service. The Director also carries the primary administrative and fiscal responsibility for the Center, including budgeting and records management in compliance with county, state, and federal requirements, as well as hiring, onboarding, and performance management for their team.
The Operations and Programs Director leads a team of 25 FTEs with four direct reports covering Community Outreach (Volunteer, Foster, and Transfer Programs), Customer Experience and Administration, and Animal Welfare Attendants and Adoption Support. The Volunteer Program supports the many volunteers who spend more than 23,000 hours per year providing dog walking, cat cuddling, matchmaking, enrichment, administrative support, and more. The Foster Program provides seven-day-a-week support for fosters who take in kittens too small for the adoption floor, dogs in need of heartworm treatment, post-surgical recovery patients, and animals that are too stressed to thrive in the shelter environment. Last year, we averaged 313 animals in foster every month, and our goal is to grow this program to 400 active foster homes. The Transfer Program coordinates the support of local, state, and national rescue groups that take animals requiring more medical or behavioral support than the Animal Center can provide, as well as freeing up space on our crowded adoption floor. Last year, transfer partners took approximately 1,600 animals from the Animal Center, and we hope to grow this program to return to the prior numbers of 3,000 animals being transferred out each year.

The Operations and Programs Director works alongside the Medical and Welfare Director, jointly developing long and short-term plans, sharing program goals and performance metrics, co-designing standard operating procedures and disaster preparedness plans, and ensuring consistent public communication on animal services matters
The Operations and Programs Director is responsible for the Animal Center's community relations, representing the Center in meetings with government officials, civic organizations, and partner agencies, and overseeing adoption-focused social media and outreach efforts. Internally, the Director works closely with County leadership on budget development, including presenting and justifying expansion requests, analyzing program costs and revenue streams, and reviewing fee structures. Wake County is currently designing a new Animal Center facility, and the incoming Director will play a role in shaping how that space is activated operationally.

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animal services operations and programs director jobs in durham, nc

Animal Services Operations and Programs Director

Executive Assistant- MNS65015801

Assistant Head of Safety & Security - MNS60035055

Veterinary Practice Manager

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