Top 5103 Shift manager Jobs in Durham, Nc

Call Center Manager
Sports Endeavors —Hillsborough, NC
- Full-time
- 5 years
- Experience equivalent to degree accepted
- Business Administration
Quick Apply
Assistant Property Manager
Gateway Management Company —Durham, NC
- $16 - $18 an hour
- Weekends as needed
- High school diploma or GED
- Accounting
- Apartments
Quick Apply
Senior Warehouse Manager, Days
Johnson Brothers - Mutual Distributing of North Carolina —Raleigh, NC
- Full-time
- 5 years
- Mentoring
- Warehouse
- Flexible schedule
Quick Apply
TravelAssist Case Manager
Divers Alert Network (DAN) —Durham, NC
- $80,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- Experience equivalent to degree accepted
- Travel reimbursement
Team Manager - Duke Hospital
Panera Bread —Durham, NC
- Weekends as needed
- Background check
- 18 years or older
- ServSafe
- Paid holidays
- Health insurance
Retail Assistant Store Manager
Vuori, Inc —Durham, NC
- $23 - $26 a week
- 8 hour shift
- Merchandising
- Maintenance
- Mid-level
- Health insurance
- Paid time off
Quick Apply
Assistant Manager in Training
Westlake ACE Hardware —Chapel Hill, NC
- From $20 an hour
- 8 hour shift
- Background check
- Merchandising
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Care Manager I-Non-Waiver (Full Time, Hybrid, Harnett County, North Carolina Based)
Alliance Health —Morrisville, NC
- $28.96 - $37.65 an hour
- Full-time
- Hybrid work
- LMFT
- Nursing
- Microsoft Excel
- Disability insurance
- Health insurance
Manager - Customer Service Call Centre
AICPA-CIMA —Durham, NC
- $95,000 a year
- Email
- Hybrid work
- Mid-level
- 2 years
- Health insurance
- Paid time off
Group Home Manager Position
Durham County Community Living Programs —Durham, NC
- Full-time
- Pass drug screening
- High school diploma or GED
- Entry level
Assistant Store Manager
Marshalls —Durham, NC
- $22.70 - $31.20 an hour
- Overtime
- Merchandising
- Mid-level
- Mentoring
- Health savings account
- Paid holidays
Shift Supervisor
CVS Health —Durham, NC
- $16.50 - $24.00 an hour
- Overtime
- Merchandising
- No high school diploma
- Mid-level
- Health insurance
- Dental insurance
1d
Associate Manager - Customer Service Call Center
AICPA-CIMA —Durham, NC
- $65,000 a year
- Email
- Hybrid work
- Mid-level
- 4 years
- Leadership
- Health insurance
- Paid time off
Client Relationship Manager M-F 8 AM - 5 PM EST
UPS —Durham, NC
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Computer literacy
Stocking Team Supervisor
Walmart —Durham, NC
- $20 - $33 an hour
- Full-time
- High school
- Mid-level
- Forklift
- Paid jury duty
- Disability insurance
Security Shift Supervisor - Unarmed
Allied Universal —Durham, NC
- $22 an hour
- Full-time
- 18 years or older
- Clean driving record
- Customer service
- AD&D insurance
- Paid holidays
Quick Apply
Gift/Merchandise Manager
Buc-ee's —Mebane, NC
- $125,000 a year
- Full-time
- Merchandising
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Assistant General Manager
Buc-ee's —Mebane, NC
- $125,000 a year
- Weekends as needed
- Mid-level
- Typing
- 1 year
- Health insurance
- Dental insurance
Supervisor Food Services
UNC Health —Chapel Hill, NC
- $19.78 - $28.12 an hour
- Full-time
- Hospital
- ServSafe
- Merchandising
Production Supervisor - 1st Shift
Eaton —Raleigh, NC
- $86,000 - $126,000 a year
- Overtime
- Background check
- Computer literacy
- Mid-level
- Retirement plan

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Call Center Manager

Sports Endeavors -
Hillsborough, NC

Quick Apply

Job Details

Full-time

Qualifications

Performance dashboard reports
Managing teams in a customer support role
Coaching
Resource planning methods
Staff scheduling
Team scheduling
Metrics Reporting
Frontline customer support management
Inclusive leadership practices
Team development
Quality performance measurement
Management reporting
Telephone systems
Capacity planning
Call center management
Team building

Full Job Description

Manager, Contact Center
Location: Hillsborough, NC (On-Site)

About Sports Endeavors
Since 1984, Sports Endeavors has been the leader in providing sports gear to players, teams, and fans around the world. We have grown through our brand retail websites and catalogs into one of the most recognized names in the industry.
Our Contact Center team operates on a simple but powerful belief: team members come first. When we invest in our people, our people invest in our customers. That philosophy drives everything from how we coach to how we measure success, and it is the foundation of the legendary service experience we deliver every day.
This is not a role for someone who manages from a distance. We are looking for a hands-on leader who energizes the floor, holds the standard, and builds the kind of team culture that performs under pressure, especially when peak season arrives and the stakes are at their highest.

Position Overview
The Manager, Contact Center is the operational heartbeat of our assisted service team. This is a people-first leadership role responsible for the day-to-day performance, culture, and execution of our phone and email contact center. You will manage supervisors and an agent population that scales from 35 to 90 during peak season.
This role works in close partnership with the Director of Customer Experience & PMO, who owns CX strategy, experience standards, and technology. The Manager, Contact Center translates that strategy into daily operational reality, making sure the floor is staffed, performing, and consistently delivering the legendary service experience Sports Endeavors is known for.
The right candidate leads with presence, coaches with intention, and takes real satisfaction in building a team that executes at a high level, shift after shift and season after season.

Key Responsibilities
People Leadership & Supervisor Development

Lead, coach, and develop supervisors through weekly one-on-ones, structured feedback, and performance reviews.
Build a high-accountability, team-first culture grounded in consistency, fairness, and trust.
Champion a non-biased, equitable work environment where every team member is set up to succeed.
Own agent and supervisor performance management from end to end, including recognition programs, corrective action, and performance improvement plans.
Model the behaviors you expect. This team takes its cues from how leadership shows up on the floor.

Daily Operations & Floor Management

Own day-of operational decisions including staffing adjustments, queue management, and real-time issue resolution.
Serve as the primary escalation point for supervisors handling complex customer, fraud, and order management situations.
Maintain operational readiness across phone and email channels, making sure SLAs and quality targets are met consistently.
Partner with Workforce Management on scheduling, overtime approvals, attrition monitoring, and capacity planning.
Keep a close eye on contact drivers across fraud, payments, and order management, and surface emerging trends to leadership.

Seasonal & Peak Readiness

Lead peak season operational planning including staffing ramp, training readiness, and floor execution.
Partner with HR and recruiting seasonal hiring classes and own new hire readiness alongside training leads.
Make sure the team can scale from 35 to 90-plus agents without losing quality or service consistency.
When peak arrives, this role is on the floor leading from the front.

Performance Management & Reporting

Conduct weekly performance reviews at both the agent and supervisor level and drive action plans where gaps exist.
Maintain and deliver the daily operations report and build your supervisors' ability to use performance data in their own coaching.
Monitor key metrics including SLA, CSAT, QA, FCR, and cost per contact, and take action when targets are at risk.
Partner with the CX Director on KPI target-setting and QA program execution and bring those standards to life in daily coaching conversations.

Cross-Functional Partnership

Represent the contact center in cross-functional conversations and bring an operational perspective to the table.
Partner with Order Management, Fraud, and Payments teams on policy alignment and escalation resolution.
Share ground-level insight with the CX Director on what agents are hearing and what customers are experiencing, so that feedback can shape strategic priorities.

Qualifications
Required

5 or more years of contact center experience, including at least 3 years in a management role with direct oversight of supervisors.
Proven experience scaling teams through peak, seasonal, or high-volume surge periods.
Solid workforce management skills including scheduling, capacity planning, real-time adherence, and overtime management.
Experience owning a quality assurance program, including scoring frameworks, coaching integration, and continuous improvement.
Hands-on experience with an enterprise CCaaS telephony platform.
Strong coaching instincts and a track record of developing supervisors and building team accountability.
Comfortable working with dashboards, scorecards, and reporting tools to drive performance decisions.
Able to work on-site in Hillsborough. This is a floor-first leadership role.
Committed to building a fair, equitable, and inclusive team environment.

Strongly Preferred

Experience managing multiple channel operations at the same time.
Background in sports, retail, or e-commerce contact center environments.
Familiarity with workforce management and QA platforms.
CRM case management experience including ticketing, workflow, and SLA tracking.
Familiarity with AI-assisted contact center platforms and a track record of adopting new technology quickly
Business Administration or other relevant degree, or equivalent work experience.

What Makes Someone Successful in this Role
The right person for this role genuinely believes that team members come first. When you invest in your people, your people invest in your customers. That is not a slogan here. It is how we operate, and the Contact Center Manager is one of its most important champions.

They lead with presence. They are on the floor, visible, and known to their team. They hold standards without eroding trust, and they invest in their supervisors' growth because a strong supervisor bench is how the floor performs when it matters most.

They are just as comfortable pulling a report as they are running a coaching session. They find meaning in execution, in consistency, and in building a team that delivers legendary service not just during peak season, but every single day.

Quick Apply

Refine Your Search

shift manager jobs in durham, nc

Call Center Manager

Assistant Property Manager

Senior Warehouse Manager, Days

TravelAssist Case Manager

Team Manager - Duke Hospital

Retail Assistant Store Manager

Assistant Manager in Training

Care Manager I-Non-Waiver (Full Time, Hybrid, Harnett County, North Carolina Based)

Manager - Customer Service Call Centre

Group Home Manager Position

Assistant Store Manager

Shift Supervisor

Associate Manager - Customer Service Call Center

Client Relationship Manager M-F 8 AM - 5 PM EST

Stocking Team Supervisor

Security Shift Supervisor - Unarmed

Gift/Merchandise Manager

Assistant General Manager

Supervisor Food Services

Production Supervisor - 1st Shift

I want to receive the latest job alert for shift manager in durham, nc

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