Description:
Job Summary
Responsible for ensuring guest satisfaction and product quality standards are met.
Duties and responsibilities
The role of the Bistro Attendant is to be a key person of reference for guests while preparing and serving made to order food and beverage products in the hotel bistro.
Guest Relations Management
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Be readily available and approachable for all guests.
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Take a proactive approach when dealing with guest’s concerns.
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Always extend professionalism and courtesy to guests.
Operations Management
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Knows local health and safety codes and regulations that apply to the hotel.
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Recognizes and reports potential safety hazards, such as broken doors or railings, fire hazards, etc.
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Maintains physical product standards by following IHM and Brand standards.
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Ensuring that the bistro service space remains well-stocked at all times.
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Receiving food and beverage orders and directing these to the kitchen, as needed.
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Providing customers with condiments upon request.
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Resolving customers' queries and complaints.
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Sweeping, vacuuming, and mopping the floors after each service.
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Cleaning and sanitizing tables and countertops after each service.
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Must be familiar with and able to follow all IHM and brand cash handling procedures.
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Ability to prepare and serve classic and innovative drinks while following all company, local and state guidelines.
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Helps validate customers’ IDs and monitors all beverage consumption in order to address severe intoxication.
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Ability to follow brand and IHM standard operating procedures to prepare food and beverage items for serving to customers.
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Ability to follow provided brand and IHM recipes when cooking food to serve guests.
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Comply with standards as outlined in food and dish sanitation checklists.
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Able to effectively follow financial control procedures for cash, vouchers, inventories and receivables.
Requirements:
Qualifications, Knowledge, Skills and Abilities
Qualifications include:
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Highly motivated team player with strong initiative and desire for achievement.
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Excellent communication, computer and presentation skills.
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Ability to work both with a team and alone.
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Must be able to convey information and ideas.
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Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
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Basic knowledge of how to operate all Food and Beverage equipment. Ability to solve basic equipment problems and/or who to contact for solution.
Working Conditions/Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Working Conditions
Hotel team members are generally exposed to a variety of shifts that include a variety of hours, weekends, and holidays due to the 24-hour operation of a hotel. The common workplace environment in hotels involves high levels of interaction with guests, employees, and managers. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.
Additional Responsibilities
Any other duties assigned by Supervisor.
Team Member Wellness Program: How We Thank You For All You Bring To The Team
Rewarding Benefits Package:
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Healthcare including Medical, Dental, and Vision Insurance
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HSA & FSA plans available!
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Dependent care FSA
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Identity Theft Protection Insurance
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Commuter benefits including transit & parking
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Pet Insurance
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PTO and Payroll Incentives for Annual Wellness Exams
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Employee Assistance Program
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Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
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Paid Sick and Vacation Time
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Family Leave
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401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
Rewarding Hard Work:
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Incentive based bonus program
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Free room nights at our hotels and employee discounts within your hotel brand
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Discounts for friends and family within your hotel brand
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Team Member recognition and bonus
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Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
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Career Growth through our in-house training program with a path personalized to your desired goals
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Referral bonus program to ANY of our locations
Equal Opportunity Employer
Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.
