Top 3 Customer service attendant Jobs in Durham, Nc

Front Desk Attendant Part-Time
Holiday Inn Express-Durham —Durham, NC
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
- Employee discount
- Opportunities for advancement
Quick Apply
California Closets Customer Showroom Attendant
California Closets - Raleigh, NC / Richmond, VA —Raleigh, NC
- $15 - $17 an hour
- Full-time
- Microsoft Outlook
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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Personal Shopper (In-Store)
Walmart —Durham, NC
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
$15 - $28 an hour
Stocker
Walmart —Durham, NC
Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.
$15 - $28 an hour

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Front Desk Attendant - Part-Time
The Athletic Club of Columbus —Columbus, OH
Monitor incoming calls and direct them to the appropriate person. Greet members and guests as they enter the club. Prior customer service experience a plus.
From $15 an hour
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Front Desk Attendant - Full Time Afternoons
The Athletic Club of Columbus —Columbus, OH
Monitor incoming calls and direct them to the appropriate person. Keep front desk and lobby area as tidy and clean as possible.
From $17.50 an hour
Quick Apply

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Front Desk Attendant Part-Time

Holiday Inn Express-Durham
Durham, NC

Quick Apply

Job Details

Part-time

Benefits

Employee discount
Opportunities for advancement

Qualifications

Customer communication
High school diploma or GED

Full Job Description

Job Summary:
The Front Desk Associate is the first point of contact for guests at the hotel, responsible for providing exceptional service during check-in, check-out, and throughout their stay. This role involves handling guest inquiries, processing reservations, and ensuring that all guest needs are met with efficiency and professionalism.

Key Responsibilities

Guest Service

Welcome guests upon arrival, ensuring a warm and friendly reception.
Perform check-in and check-out procedures accurately, efficiently, and in accordance with hotel policies.
Assist guests with reservations, room assignments, and any special requests to ensure a pleasant stay.
Provide guests with information about hotel amenities, services, and local attractions, offering recommendations as needed.
Address and resolve guest concerns or complaints promptly, escalating issues to the Front Desk Manager when necessary.

Front Desk Operations

Process guest payments, including cash, credit cards, and room charges, ensuring all transactions are handled securely and accurately.
Answer and direct incoming calls, taking reservations and handling guest inquiries with professionalism.
Manage room keys, ensuring they are issued, tracked, and returned securely.
Coordinate with housekeeping and maintenance departments to ensure rooms are clean, ready for occupancy, and that any guest requests are fulfilled.

Administrative Tasks

Maintain accurate records of guest information, reservations, and billing details in the property management system (PMS).
Balance and reconcile daily transactions, ensuring accuracy in cash handling and credit card processing.
Prepare and distribute guest folios at check-out, ensuring all charges are accurate and accounted for.
Assist in maintaining the cleanliness and organization of the front desk area, including stocking supplies and managing inventory.

Collaboration and Communication

Work closely with other departments, such as housekeeping and food and beverage, to ensure seamless service and guest satisfaction.
Communicate effectively with the Front Desk Manager and other team members regarding guest needs, special requests, and any operational issues.
Participate in team meetings and training sessions to stay updated on hotel policies, procedures, and promotions.
Support the front desk team during busy periods or when additional help is needed.

Security and Safety

Follow all security procedures, including verifying guest identities and maintaining key control.
Report any suspicious activities, safety hazards, or maintenance issues to hotel management immediately.
Ensure that guest privacy and confidentiality are maintained at all times.

Other duties as assigned to meet the needs of the property.

Qualifications:

High school diploma or equivalent.
Previous experience in a front desk, customer service, or hospitality role is preferred.
Strong communication and interpersonal skills, with a focus on guest service.
Proficiency in front desk software systems, including property management systems (PMS).
Ability to work independently and handle multiple tasks efficiently in a fast-paced environment.
Strong problem-solving skills and attention to detail.
Physical ability to stand for extended periods and handle guest luggage if necessary.

Working Conditions:

Flexible working hours, including weekends and holidays.
May require working in shifts, including evenings and overnight.
Physical stamina is required for long periods of standing and interacting with guests.

Benefits:

Competitive salary.
Employee discounts on hotel stays.
Opportunities for career advancement within the hotel.

The statements in this job description are intended to represent key duties and the level of work being performed. They are not intended to be ALL responsibilities of the job.

Crossroads Hospitality, LLC and its affiliates are Equal Opportunity/Affirmative Action Employers, and encourages women, minorities, individuals with disabilities, and protected veterans to apply.

Quick Apply

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customer service attendant jobs in durham, nc

Front Desk Attendant Part-Time

California Closets Customer Showroom Attendant

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