NC Help Desk Support Technician (Field/Onsite)
Volunteers of America Chesapeake and Carolinas —Durham, NC
- $25.50 an hour
- Full-time
- Bilingual
- Computer Science
- Up to 50% travel
Quick Apply
Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Helpdesk Manager - Durham, NC
Software Technology Inc —North Carolina
- On call
- Senior level
Quick Apply
Helpdesk Technician I
Valeris, Inc. —Raleigh, NC
- Full-time
- Background check
- Computer Science
- Pass drug screening
- Health savings account
- AD&D insurance
Quick Apply
9d
Manager, Network Operations
One Source Communications LLC —Raleigh, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
7d
Customer Service Agents
Leader Communications Inc —Raleigh, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Service Desk Manager
Leader Communications Inc —Raleigh, NC
- Full-time
- Bachelor's degree
- Recruiting
- SharePoint
Quick Apply
desktop support
Software Technology Inc —Raleigh, NC
- Research
- Mid-level
- Office
Quick Apply
Senior Support Technician
AGBO —Raleigh, NC
- Full-time
- Google Workspace
- US work authorization
- Senior level
Quick Apply
Medical Database & IT System Administrator / Readiness Event Coordinator
Lucayan Technology Solutions LLC —Raleigh, NC
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Military
Quick Apply
Technology Manager, Intelligent Mobility
WSP —Raleigh, NC
- US work authorization
- Senior level
- Communication skills
- Disability insurance
- Health insurance

Discover related jobs

Based on your search for helpdesk manager jobs.

Director- Asset Management
Wake County Public School System —Cary, NC
Associate’s degree from a regionally accredited college or university in a technical or business field (e.g., computer science, engineering, accounting,…
Director of IT Security (Remote US)
Directive —Raleigh, NC
Educate employees on evolving cybersecurity threats, social engineering, AI usage and data protection best practices.
$150,000 - $190,000 a year

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
8d
Help Desk Technician
Integrated Services for Behavioral Health —Washington Court House, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
Quick Apply
3d

Show more jobs in cities nearby

I want to receive the latest job alert for helpdesk manager in durham, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk manager jobs near durham, nc

Information Technology Manager jobs in Raleigh, NC

Support Analyst jobs in Cary, NC

Support Technician jobs in Raleigh, NC

Systems Administrator jobs in Raleigh, NC

Operations Manager jobs in Raleigh, NC

Customer Service Representative jobs in Raleigh, NC

Desktop Support Technician jobs in Raleigh, NC

Information Technology jobs in Wilkes Barre, PA

Entry Level Technology jobs in North Carolina

Information Technology Manager jobs in Tulsa, OK

Information Technology Manager jobs in Riverside, CA

Information Technology jobs in Tampa, FL

Information Technology Manager jobs in Maine

Information Technology jobs in Anaheim, CA

Information Technology Manager jobs in Richmond, VA

Support Analyst jobs in Virginia Beach, VA

Support Analyst jobs in New Orleans, LA

Private Debt Credit Analyst jobs in New York, NY

Part Time It Technical Support jobs in Boston, MA

Support Analyst jobs in Orange County, CA

NC Help Desk Support Technician (Field/Onsite)

Volunteers of America Chesapeake and Carolinas -
Durham, NC

Quick Apply

Job Details

Full-time
$25.50 an hour

Qualifications

Zoom
Microsoft Office
Company vehicle operation
Driver's License
Cloud-based systems
Cloud service support
Desktop (troubleshooting support)
Field service equipment maintenance
Microsoft Teams
Video conferences (communication methods)
Desktop administration
Associate's degree
Video conferencing systems operation
Ticketing system technical support

Full Job Description

The ITS Desktop Support Technician reports to the ITS Manager and is responsible for computer operations, helpdesk services, installation and support for new and existing computer systems and application software and field support. In addition, the position is responsible for regional support and participation in various ITS team meetings based on strategic plan and/or organizational efforts. This position requires working in the office for four days each week, with one day designated for remote work. There is a possibility of reducing in-office days depending on program needs and at the discretion of the ITS Manager.

**Please note: This position requires travel up to 50% within the NC region.

**Company Vehicle will be used for site visits for technical support. You must have a valid drivers license.**

RESPONSIBILITIES

User Support and Ticketing System

Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, printers, cell and desk phones.
Respond to all queries over the phone and via email.
Monitor ticket queue, ensure response time and ensure First contact triage/info gathering
When needed conduct new hire on boarding of new staff.
Follow up with customers to ensure the issue has been resolved in satisfaction.
Assist as necessary in retrieving and presenting necessary reports and documents.

System Set-Up and Monitoring

Set up and manage user accounts and permissions to consent access to a network.
Upholding and testing security, blocking unapproved access through Microsoft 365 Admin Security Center.
Setting up the Organization’s computer system to meet specific business goals of VOACC staff and new hires in the respective areas.
Monitoring day-to-day computer performance.
Update and maintain the computer inventory and equipment via Zendesk & Paycom.

Systems Management

Maintain and resolve issues on LAN/WAN, VoIP telephone, biometric, and audio-visual systems connections.
Ensure desktop computers interconnection seamlessly with diverse system keeping in mind for compatibility factors.
Coordinate with vendors to resolve technical problems with desktop computing equipment and software.
Endorse and apply upgrades to systems to ensure durability.
Resolve hardware and network connectivity issues.
Validate & approve VPN access for all remote users through Active Directory accounts.
Assist in technical upgrading and maintaining of entire desktop systems. PC updates and software installation are complete 100%
Support in testing and deployment of new applications and systems.
Train and guide staff hardware and software usage.

EFFECT ON END RESULT

Resolves and closes tickets within 48 hours of ticket handling.
Customer service and response time is rated at exceeding expectations.
Ensures all users are trained and prepare to do self-trouble shooting when possible.
Provide creative and innovative ways to address concerns from users.

REQUIREMENTS

Associate’s degree in related fields (Computer Science, telecommunications, etc)
Minimum two (2) to five (5) years of experience as a Helpdesk Technician, ITS Specialist or similar position.

Experience working in a human services and/or healthcare environment where Hitech HIPAA policies and electronic medical records are part of the technology team support or willing to learn preferred.
Experience with password resets, Desktop trouble shooting, applications support.
Excellent proven experience providing Desktop Support, Active Directory, Office 365, and various Cloud application services.
Excellent experience in customer service for Microsoft teams, Zoom and Zendesk or ticketing management like system.
Experience supporting users that work on a 24/7 schedule.
Ability to travel when needed to perform field work and on-site support required.
Able to work in a fast-changing environment where you must be flexible and learn quickly.
Excellent communication skills verbal and written.
Excellent customer service and response time for user needs.
Excellent research and troubleshooting abilities without supervision.
Creative, innovative and a self-starter with an understanding of systems operations.
Bilingual in any language a plus.

PHYSICAL REQUIREMENTS

The ability to safely transport oneself and/or equipment when and if needed.
The physical ability to stand, sit, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light maintenance activities and operate office equipment.
Move and lift objects up to 30 pounds such as computers, monitors, files, etc.
Operate office equipment requiring continuous or repetitive hand/arm movements.
The ability to remain in a sitting position for extended periods of time.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Quick Apply

Refine Your Search

helpdesk manager jobs in durham, nc

NC Help Desk Support Technician (Field/Onsite)

Customer Support Analyst - Student Information Systems

Helpdesk Manager - Durham, NC

Helpdesk Technician I

Manager, Network Operations

Customer Service Agents

Service Desk Manager

desktop support

Senior Support Technician

Medical Database & IT System Administrator / Readiness Event Coordinator

Technology Manager, Intelligent Mobility

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for helpdesk manager in durham, nc

Explore jobs in more locations

REQUIREMENTS

Job Seeker Tools

Employer Tools

Browse

Stay Connected