Top 108 Helpdesk support Jobs in Durham, Nc

IT Support Specialist (Entry Level - Tier 1)
The Timothy Initiative —Raleigh, NC
- $19.23 - $24.04 an hour
- Full-time
- Computer literacy
- Office
- Entry level
Quick Apply
9d
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)
Ampere Computing —Durham, NC
- $37.98 - $57.21 an hour
- Temporary
- Computer Science
- Inventory management
- Mid-level
IT Help Desk Technician – Level 1 SkillBridge Fellow
Divers Alert Network (DAN) —Durham, NC
- Full-time
- Organizational skills
- Communication skills
- Entry level
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Tech Support Specialist
Baxter —Raleigh, NC
- $68,000 - $93,500 a year
- Weekends as needed
- Computer Science
- Mid-level
- Windows
- Paid parental leave
- Employee stock purchase plan
2d
IT Support Assistant
Chapel Hill - Carrboro City Schools —Chapel Hill, NC
- Full-time
- Office
- High school diploma or GED
- Ability to lift 50 pounds
12d
First Level IT Support Specialist– US
Drees & Sommer SE —Cary, NC
- Full-time
- Microsoft Outlook
- Computer Science
- English
9d
Technology Support Technician
North Carolina Central University —Durham, NC
- $36,094 - $49,620 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Research
- Paid holidays
- Health insurance
2d
IT Support Specialist
North State Bank —Raleigh, NC
- Full-time
- Mid-level
- Office
- Organizational skills
6d
IT Support Specialist
North Carolina Medical Board —Raleigh, NC
- Full-time
- Mid-level
- Office
- Windows
Quick Apply
13d
Service Desk or Helpdesk
HCL America Inc —Cary, NC
- Full-time
- Google Workspace
- Computer Science
- Bachelor of Science
Quick Apply
First Level IT Support
Drees & Sommer Digital Services —Cary, NC
- From $50,000 a year
- Full-time
- Microsoft Outlook
- Computer Science
- English
Quick Apply
IT PC Support Specialist I
Gregory Poole Equipment Company —Raleigh, NC
- Full-time
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
2d
Service Desk Analyst
viva —Raleigh, NC
- $50.60 - $55.60 an hour
- Research
- Mid-level
- 3 years
6d
Help Desk Technician
Custom Computer Specialists —Raleigh, NC
- No experience needed
- Windows
- Warehouse
- Paid holidays
- Disability insurance
Quick Apply
5d
Client Support Desk Analyst
defi AUTO LLC —Raleigh, NC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Guest Experience Specialist
Victra - Verizon Wireless Premium Retailer —Durham, NC
- Microsoft Excel
- Microsoft Outlook
- Research
Quick Apply
Field Technician I
Catapult —Raleigh, NC
- $40,000 - $50,000 a year
- Full-time
- Windows
- Driver's License
- Travel
- Profit sharing
- Paid parental leave
Quick Apply
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply

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helpdesk support jobs near durham, nc

IT Support Specialist (Entry Level - Tier 1)

The Timothy Initiative -
Raleigh, NC

Quick Apply

Job Details

Full-time
$19.23 - $24.04 an hour
9 days ago

Qualifications

Computer operation
Customer communication
Computer literacy
Computer hardware
Desktop applications

Full Job Description

Position Summary:

The IT Support Specialist (Tier 1) is responsible for providing first-line technical support to staff. This position focuses on setting up and maintaining office devices, assisting with procurement and inventory, and resolving basic IT issues under the direction of the IT Director.

Essential Duties and Responsibilities:

The essential functions of the IT Support Specialist may include, but are not limited to the following:

Tier 1 Help Desk Support:

Serve as the first point of contact for IT support requests (in person, phone, or email).
Troubleshoot and resolve basic hardware, software, and connectivity issues.
Escalate more complex issues to senior IT staff as needed.
Track and update tickets to ensure timely resolution.

Device Setup & Configuration:

Set up and deploy new laptops, desktops, and peripherals.
Install standard software and ensure devices are properly configured.
Perform basic system updates, patches, and reimaging.
Prepare devices for onboarding and offboarding employees.

In-Office Device Management:

Maintain printers, conference room equipment, and other office technology.
Ensure company devices are functioning properly and are ready for use.
Assist with troubleshooting onsite IT issues quickly and effectively.

IT Asset & Procurement Support:

Track inventory of IT equipment (laptops, monitors, accessories, etc.).
Assist with ordering and receiving new equipment.
Maintain accurate records of assigned devices and inventory levels.
Help standardize equipment and ensure proper lifecycle management.

Basic User & Application Support:

Assist users with password resets, account access, and basic application issues.
Provide support for common tools such as email, file sharing, and collaboration apps.
Guide users on simple troubleshooting steps and best practices.

Documentation & Process Support:

Document common issues and solutions for internal use.
Assist in maintaining simple IT procedures and setup guides.
Follow standard IT processes for onboarding, offboarding, and device provisioning.

Minimum Qualifications (Knowledge, Skills, and Abilities):

You are a passionate follower of Jesus, with a demonstrable heart for His Great Commission. You are an avid learner with a desire to grow and be part of shaping an organization with big goals.
Alignment with our mission, vision, and core values.
Basic understanding of computer hardware and software
Familiarity with Windows and macOS environments
Good Communications and customer service skills
Organized and able to manage multiple small tasks
You work well as part of a team and demonstrates a helpful, diplomatic and caring attitude to all.
Required to work in the main office in Raleigh, NC.

Spiritual Requirements:

Maintains a personal relationship with Jesus Christ as a top priority.
Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of TTI, and faithfully upholds TTI’s ministry in prayer.
Must be in agreement with the TTI Statement of Faith, Mission, Vision, and Values.

Quick Apply

Refine Your Search

helpdesk support jobs in durham, nc

IT Support Specialist (Entry Level - Tier 1)

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

IT Helpdesk Support Specialist- Tier 2 (Temporary Contract Staff Augmentation Role)

IT Help Desk Technician – Level 1 SkillBridge Fellow

Level 1 Analyst IT Help Desk

Tech Support Specialist

IT Support Assistant

First Level IT Support Specialist– US

Technology Support Technician

IT Support Specialist

IT Support Specialist

Service Desk or Helpdesk

First Level IT Support

IT PC Support Specialist I

Service Desk Analyst

Help Desk Technician

Client Support Desk Analyst

Guest Experience Specialist

Field Technician I

Application/Production Support Help Desk Analyst - Durham NC/On-Site

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