As a 100% Employee-Owned company, Robert E. Mason & Associates, Inc. believes our Associates are the foundation of both our customers' and our success. Our strong company culture, and belief in continued investment in our Associates, has helped us realize long Associate tenures, as well as long lasting relationships with our customers.
R.E. Mason is an Emerson Impact Partner covering North Carolina, South Carolina, and Virginia. Emerson is the global leader of process systems and solutions. R.E. Mason provides industry-leading process equipment and service for process control, automation, safety, and reliability. The industries served include Chemical, Pharmaceutical & Life Sciences, Power & Utilities, Food & Beverage, and Pulp & Paper.
What R.E. Mason Offers Associates:
R.E. Mason is a 100% employee-owned company that offers a comprehensive, industry leading benefits package to all eligible Associates:
- Participation in the Employee Stock Ownership Program (ESOP)
- Retirement plan, including a Safe Harbor contribution
- Medical / Dental / Vision Insurance
- Employer paid Life Insurance and Long-Term Disability Insurance
- Generous paid leave options that include vacation time, sick leave, personal leave time, R.E. Mason Way Half Day, paid Jury Duty, and paid Bereavement Leave
- Paid Parental Leave
- Paid company holidays
- Career Development Program
- Retirement and Financial Wellness program
- Employee Assistance Program (EAP)
- Alternative/Hybrid Work Schedules
General Description
The Field Service Instrument Technician is responsible for delivering exceptional service and technical expertise to support process instrumentation products. By configuring, calibrating, commissioning, troubleshooting, and repairing process instruments and systems, this position ensures customer satisfaction while fostering strong, solutions-oriented relationships.
Specific Responsibilities
- Perform calibration, verification, and maintenance of instrumentation used in pharmaceutical production and laboratory environments
- Ensure all calibration activities comply with GMP (Good Manufacturing Practices) and internal quality standards
- Execute and document calibrations for instruments such as pressure, temperature, flow, analytical lab equipment, and control systems
- Maintain calibration records in accordance with regulatory requirements (e.g., FDA, ISO standards)
- Perform on-site demand, outage, and contract field services for process control instruments, including pressure gauges, flow meters, controllers, and transmitters.
- Conduct diagnostics, calibration, and preventive maintenance; provide repair, replacement, and upgrade recommendations.
- Install, start up, and commission process instruments by configuring devices and integrating them into existing systems using specialized software and tools.
- Test and verify instrument accuracy, documenting results in logs or electronic systems.
- Troubleshoot and resolve malfunctions in process instruments and control systems to minimize downtime.
- Provide informal and on-the-job training to customers on equipment operation and maintenance.
- Communicate customer needs and opportunities to the organization, offering technical expertise to develop strategies that support customer goals.
- Collaborate with the Sales team to enhance customer satisfaction and grow service opportunities through established programs.
- Complete performance reports, certificates, and other required documentation accurately and on time.
- Deliver technical assistance to customers, including troubleshooting and repair disposition.
- Adhere to all safety, quality, and company regulations, maintaining a safe and organized work environment.
- Meet site-specific safety requirements and participate in company safety and quality initiatives.
Required Competencies
- Experience with instrument calibration (metrology) in a pharmaceutical, biotech, or regulated industry
- Working knowledge of GMP environments and documentation practices
- Familiarity with calibration standards and traceability (e.g., NIST)
- Experience calibrating instrumentation in both:
- Manufacturing / production environments
- Analytical or quality control laboratories
- Proficiency with calibration management systems and documentation tools
- Technical Expertise: Proficient in process instrumentation, troubleshooting, and technical problem-solving.
- Communication Skills: Strong verbal and written communication, with the ability to effectively engage with plant personnel and customers.
- Time Management: Ability to prioritize tasks and meet deadlines in a dynamic work environment.
- Teamwork: Collaborative approach to working with internal teams and customers.
- Adaptability: Comfortable working off-hours, weekends, and overtime on short notice, as well as in varying environmental conditions (e.g., heat, cold, or clean rooms).
Required Education and Experience
- High school diploma or equivalent.
- 1,800 hours of technical education or an Associate's degree, or 3+ years of relevant instrumentation and industrial experience.
- Basic computer proficiency, including familiarity with diagnostic and configuration tools.
Additional Information:
- Must reside within our territory - SC/NC/VA, ideally in the Raleigh/Durham area
- Must maintain driver eligibility and adhere to company driving policies.
- Active participation in company safety, quality, and improvement initiatives is required.
- Overnight travel is required for approximately 50% of the role.
Physical Requirements:
- Standing – long periods of time
- Walking – long periods of time
- Sitting
- Kneeling – long periods of time
- Reaching Overhead
- Climbing
- Pushing and Pulling
- Use of hand tools and power tools
- Lifting – 50 Pounds
- Driving
RE Mason Company is a federal contractor and, as such, is required to solicit the disability status and protected veteran status of candidates. Thus, you are required to answer self-identification questions as part of your application process. These questions are part of RE Mason's Affirmative Action Plan and the completion of these questions will not have any effect on any consideration of your application materials.
In compliance with the ADA Amendments Act (ADAAA), if you have a disability and need to request an accommodation in order to apply for a position with RE Mason, please call our office at (704) 375-4465.
This is a drug-free workplace. Employment is contingent upon the successful completion of any required pre-employment and, if applicable, ongoing drug testing, including testing mandated by customer site access requirements.
