Top 67 Remote content Jobs in Durham, Nc

Remote Conversational Designer
ACC PREMIERE —Raleigh, NC
- $40,000 - $50,000 a year
- Remote
- Mid-level
- Continuous improvement
- US work authorization
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Communications Manager
Cisco Systems —Research Triangle Park, NC
- $174,200 - $253,900 a year
- Full-time
- Remote
- 11+ years
- Bachelor's degree
- US work authorization
- Paid parental leave
- Paid holidays
2d
Part-Time Writer - Sales, CSM & Web Copy
CWILL —Cary, NC
- Part-time
- Remote
- English
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Executive Communications Manager, Americas Service Provider (US Remote)
Cisco Systems —Research Triangle Park, NC
- $120,200 - $212,100 a year
- Full-time
- Remote
- Bachelor's degree
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
6d
Content Creator
Cache Ventures —Chapel Hill, NC
- Remote
- Mid-level
- Communication skills
- Flexible schedule
Quick Apply
Lead, External Content and Digital Influence
FUJIFILM —Morrisville, NC
- Remote
- 5 years
- Organizational skills
- Senior level
Firm Enterprise Solutions Director, Content Strategy and Editorial
Deloitte —Raleigh, NC
- $144,300 - $296,100 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Travel
2h
Lead Brand Marketing Coordinator
Kapitus —Raleigh, NC
- $68,700 - $110,200 a year
- Full-time
- Remote
- Marketing
- 5 years
- Research
- Commuter assistance
- Paid parental leave
Quick Apply
Digital Marketing Manager (Remote US)
Directive —Raleigh, NC
- $80,000 - $85,000 a year
- Email
- Remote
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
Marketing Operations Specialist- Hybrid
Basement Kings USA —Durham, NC
- $62,000 - $72,000 a year
- Full-time
- Remote
- Research
- Mid-level
- SQL
Quick Apply
9d
Student Brand Ambassador
Kaplan —Chapel Hill, NC
- Part-time
- Remote
- Background check
- University
- Fair chance
- Paid training
Social Media Manager
CWILL —Cary, NC
- $70,000 - $130,000 a year
- Full-time
- Remote
- English
- Senior level
- Paid holidays
- 401(k)
Quick Apply
Sports Betting Event Activations Associate
Signup Expert —Durham, NC
- $16 - $20 an hour
- Contract
- Remote
- No experience needed
- Communication skills
- Entry level
Quick Apply
B2B Marketing Manager(Remote US)
Directive —Raleigh, NC
- $80,000 - $85,000 a year
- Email
- Remote
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
Paid Social Strategist (Remote US)
Directive —Raleigh, NC
- Email
- Remote
- Mid-level
- US work authorization
- 2 years
- Paid parental leave
- Paid holidays
Demand Generation Manager (Remote US)
Directive —Raleigh, NC
- $80,000 - $85,000 a year
- Email
- Remote
- Mid-level
- Travel
- US work authorization
- Paid parental leave
- Paid holidays
Sr. Manager Data Science - Gen AI and Content Systems
LexisNexis —Raleigh, NC
- $118,300 - $219,800 a year
- Full-time
- Remote
- Computer science
- Azure
- Computer Science
- Disability insurance
- Health insurance
Paid Social Manager (Remote US)
Directive —Raleigh, NC
- Email
- Remote
- Mid-level
- US work authorization
- 2 years
- Paid parental leave
- Paid holidays
Meta Strategist (Remote US)
Directive —Raleigh, NC
- Email
- Remote
- Mid-level
- US work authorization
- 2 years
- Paid parental leave
- Paid holidays
Organic Search Manager
Kapitus —Raleigh, NC
- $62,800 - $100,800 a year
- Remote
- 7 years
- Marketing
- Research
- Commuter assistance
- Paid parental leave
Quick Apply

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remote content jobs near durham, nc

Remote Conversational Designer

ACC PREMIERE -
Raleigh, NC

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Job Details

$40,000 - $50,000 a year

Qualifications

Customer satisfaction tracking

Full Job Description

Remote Conversational Designer

We are seeking a Conversational Designer to build, launch, and optimize our next-generation customer service virtual assistants.

You will support multiple clients/brands turning complex customer service workflows into helpful, empathetic, and efficient automated conversations in the voice of each brand.

Key responsibilities include mapping conversation flows, writing dialogue scripts, and testing user interactions.

**This is a remote position, but if you live within driving distance of one of our locations, you may be required to come into the office on occasion. This will be discussed with candidates that this applies to.**

Key Responsibilities

Map Service Journeys: Transform complex support policies (e.g., returns, complaints, troubleshooting) into intuitive, branching conversation flows.
Write Brand-Aligned Scripts: Draft clear, concise, and empathetic dialogue for web chatbots, mobile apps, and AI Agent systems.
Train NLP Models: Partner with data teams to identify user intents, map training phrases, and reduce BOT misunderstanding rates.
Optimize Containment Rates and Escalation Protocols: Analyze chat transcripts to find drop-off points and continuously improve self-service and escalation resolution metrics.
Seamless Escalation: Design smooth transition flows from automated BOTs to live human support agents when complex issues arise.

Qualifications & Experience

Experience: 3+ years in UX writing, conversational design, BOT design or customer service content strategy.
Industry Knowledge: Deep understanding of customer support metrics like First Contact Resolution (FCR) and Customer Satisfaction (CSAT).
Communication: Ability to balance business logic with a user-first, empathetic tone.

Must be authorized to work in the US - No sponsorship available at this time.

EEO Statement:

ACC Premiere is an equal-opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, ancestry, age, disability, veteran status, or any other status legally protected by federal, state, or local law.

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Refine Your Search

remote content jobs in durham, nc

Remote Conversational Designer

Communications Manager

Part-Time Writer - Sales, CSM & Web Copy

Executive Communications Manager, Americas Service Provider (US Remote)

Content Creator

Lead, External Content and Digital Influence

Firm Enterprise Solutions Director, Content Strategy and Editorial

Lead Brand Marketing Coordinator

Digital Marketing Manager (Remote US)

Marketing Operations Specialist- Hybrid

Student Brand Ambassador

Social Media Manager

Sports Betting Event Activations Associate

B2B Marketing Manager(Remote US)

Paid Social Strategist (Remote US)

Demand Generation Manager (Remote US)

Sr. Manager Data Science - Gen AI and Content Systems

Paid Social Manager (Remote US)

Meta Strategist (Remote US)

Organic Search Manager

I want to receive the latest job alert for remote content in durham, nc

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