Top 42 Reservation agent Jobs in Durham, Nc

Guest Services Representative (Part Time)
The Durham Hotel —Durham, NC
- $16 - $18 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Organizational skills
Front Desk Agent-PM Shift Fairfield by Marriott Durham
Fairfield Inn & Suites Durham RTP —Durham, NC
- $16.50 - $18.00 an hour
- Part-time
- Hotel
- Accounting
- Conflict management
- Health insurance
- Dental insurance
Quick Apply
11d
Front Desk Agent
Hyatt Place Chapel Hill —Chapel Hill, NC
- From $15 an hour
- Part-time
- Hotel
- High school diploma or GED
- Ability to stand for extended periods
- Health insurance
- 401(k)
Quick Apply
Part Time Night Audit
AC Hotel Durham —Durham, NC
- Part-time
- Sales
- Writing skills
- Mid-level
Quick Apply
13d
Guest Service Agent
COLE MILL HOTEL INC —Durham, NC
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
Candlewood Suites Durham - Front Desk Agent
Aimbridge Hospitality —Durham, NC
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Airport Customer Service Agent PT (AC) - RDU
Unifi Aviation, LLC —Morrisville, NC
- $15 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- No experience needed
- Paid training
- Health insurance
Guest Service Agent Weekends 3-11PM
INNKEEPER PROPERTIES INC —Durham, NC
- Part-time
- Background check
- Computer literacy
- Hotel
Quick Apply
Front Desk Agent
Residence Inn Cary —Morrisville, NC
- From $15 an hour
- Weekends as needed
- Residential
- Hotel
- Ability to stand for extended periods
- Paid holidays
- Paid time off
Quick Apply
Hotel Front Desk
Courtyard by Marriott —Chapel Hill, NC
- $15 an hour
- Part-time
- No education required
- Sanitation
- Research
- Health insurance
- Dental insurance
Quick Apply
Sales Coordinator
MARRIOTT RALEIGH DURHAM RESEARCH TRIANGLE PARK —Durham, NC
- $21 an hour
- Full-time
- Inventory management
- Office
- Hotel
- Disability insurance
- Health insurance
Quick Apply
3d
Front Desk Agent 3p-11p
Clover Hospitality Group —Durham, NC
- $13.00 - $14.50 an hour
- Part-time
- Computer literacy
- Hotel
- Computer skills
- Opportunities for advancement
Quick Apply
6d
Front Desk Agent
Holiday Inn Express RDU —Morrisville, NC
- $14.00 - $16.50 an hour
- Part-time
- Hotel
- US work authorization
- In-person
- Health insurance
- Dental insurance
Quick Apply
5d
Front Desk Agent
Sage Hospitality —Raleigh, NC
- Full-time
- No experience needed
- English
- Hotel
- AD&D insurance
- Health insurance
6h
Travel Consultant - Corporate International/Complex
ADTRAV Travel Management —Raleigh, NC
- $24 - $27 an hour
- Weekends as needed
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Group Air Agent - Dedicated
ADTRAV Travel Management —Raleigh, NC
- $25 - $26 an hour
- Overtime
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Reservation Manager
U-Haul —Raleigh, NC
- Part-time
- Mid-level
- High school diploma or GED
- Time management
- Paid holidays
- Health insurance
Guest Service Agent - Downtown Raleigh
Prime Investments & Development, LLC —Raleigh, NC
- Hotel
- Entry level
Group Air Coordinator – Dedicated (Team Lead)
ADTRAV Travel Management —Raleigh, NC
- $28 - $29 an hour
- Overtime
- Remote
- Background check
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
4d
Airport Ramp Supervisor (Air Canada) - RDU
Unifi Aviation, LLC —Morrisville, NC
- $19 an hour
- Overtime
- 18 years or older
- Experience working with individuals with disabilities
- Mid-level
- Health insurance
- Dental insurance

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Guest Services Representative (Part Time)

The Durham Hotel -
Durham, NC

Apply Now

Job Details

Part-time
$16 - $18 an hour

Qualifications

Computer operation
High school diploma or GED
Computer skills

Full Job Description

POSITION SUMMARY:

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Our Why As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome

Our Core Values:

INSPIRE WONDER Innovation and Creativity | Surprise and Delight
SHOW HOSPITALITY Inclusive Culture | Home Away from Home | Create Positive Connections
PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

DUTIES AND RESPONSIBILITIES:

Register guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Takes room reservations. Knows cancellation procedures.
Expert in hotel PMS software
Process guest check-outs.
Uses proper telephone etiquette.
Ensures interdepartmental pass-on is accurate and updated each shift and is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the Front Office Supervisor or Front Office Manager
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Flexible with scheduling to accommodate business needs.

DUTIES AND RESPONSIBILITIES:

Follows all established front desk procedures in carrying out assigned duties.
Provides high level service while registering guests in a prompt, efficient and courteous manner.
Handle guest accounts properly including posting of charges, and collection of payment. Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of surrounding area.
Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
Work closely with the housekeeping department to keep status of rooms current and up to date.
Work with Bell staff to assist guests with requests as needed.
Maintain bank with accuracy and security, close out at end of shift bank, balance and deposit.
Ability to shift priorities and duties as directed by supervisor.
Other duties as assigned.

QUALIFICATIONS:

A commitment to providing outstanding customer service
Basic knowledge of office equipment required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Must possess basic computer skills.
Available to work a flexible schedule including evenings, weekends, and holidays.
Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus.

EDUCATION:

High School diploma, general education degree or international equivalent required.

EXPERIENCE:

Minimum of (2) two years of Customer Service experience, preferably in a resort/hotel Front Office environment preferred.
Opera PMS experience preferred.

PHYSICAL ABILITY:

Ability to be on your feet and alert for extended periods of time
Ability to lift up to 25 lbs. as needed
Continuous use of hands and arms
Continuous bending, reaching, and twisting
Maintains strong personal image and uniform standards

Apply Now

Refine Your Search

reservation agent jobs in durham, nc

Guest Services Representative (Part Time)

Front Desk Agent-PM Shift Fairfield by Marriott Durham

Front Desk Agent

Part Time Night Audit

Guest Service Agent

Candlewood Suites Durham - Front Desk Agent

Airport Customer Service Agent PT (AC) - RDU

Guest Service Agent Weekends 3-11PM

Front Desk Agent

Hotel Front Desk

Sales Coordinator

Front Desk Agent 3p-11p

Front Desk Agent

Front Desk Agent

Travel Consultant - Corporate International/Complex

Group Air Agent - Dedicated

Reservation Manager

Guest Service Agent - Downtown Raleigh

Group Air Coordinator – Dedicated (Team Lead)

Airport Ramp Supervisor (Air Canada) - RDU

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