Top 479 Sr associate technical support analyst, medicaid Jobs in Durham, Nc

Sr Associate Technical Support Analyst, Medicaid
SAS —Cary, NC
- Evening shift
- Computer Science
- HIPAA
- Mid-level
- Health savings account
- Paid holidays
Lead Board Certified Behavior Analyst BCBA
Bluebell ABA Therapy —Raleigh, NC
- $86,774 - $97,531 a year
- Part-time
- Hybrid work
- Management
- Children
- Travel
- Health insurance
- Dental insurance
Quick Apply
Traveling Board Certified Behavior Analyst BCBA
Bluebell ABA Therapy —North Carolina
- $105,000 - $115,000 a year
- Part-time
- Management
- Mid-level
- Children
- Health insurance
- Dental insurance
Quick Apply
Licensed Clinical Social Worker
Headway —Raleigh, NC
- Up to $120 an hour
- Remote
- Private practice
- Licensed Clinical Social Worker
- Mid-level
Licensed Mental Health Therapist
Headway —Raleigh, NC
- Up to $120 an hour
- Remote
- Private practice
- LMFT
- Licensed Clinical Social Worker
Quick Apply
Licensed Mental Health Counselor
Headway —Raleigh, NC
- Up to $120 an hour
- Remote
- Private practice
- Mid-level
- Master's degree
Quick Apply
Licensed Mental Health Therapist
Headway —North Carolina
- Up to $120 an hour
- Remote
- Private practice
- LMFT
- Licensed Clinical Social Worker
Quick Apply
Board Certified Behavior Analyst (BCBA)
Blossom ABA Therapy —Durham, NC
- $90,000 - $107,000 a year
- Full-time
- Clinic experience
- Mid-level
- Working with children
- Continuing education credits
- Paid holidays
Quick Apply
Licensed Clinical Social Worker
Headway —North Carolina
- Up to $120 an hour
- Remote
- Private practice
- Licensed Clinical Social Worker
- Mid-level
Board Certified Behavior Analyst (BCBA) - Durham, NC
Blossom ABA Therapy —Durham, NC
- $90,000 - $107,000 a year
- Full-time
- Management
- Mid-level
- Residential
- Continuing education credits
- Paid holidays
Quick Apply
1d
Licensed Mental Health Counselor
Headway —North Carolina
- Up to $120 an hour
- Remote
- Private practice
- Mid-level
- Master's degree
Quick Apply
Board Certified Behavior Analyst (BCBA)
Blossom ABA Therapy —Cary, NC
- $90,000 - $107,000 a year
- Full-time
- Clinic experience
- Mid-level
- Working with children
- Continuing education credits
- Paid holidays
Quick Apply
FLOAT Board Certified Behavior Analyst (BCBA) - SIGN ON/RELOCATION $ (DUR)
Highlights Healthcare —Raleigh-Durham, NC
- $95,000 - $115,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Mid-level
- Continuing education credits
- COVID-19 protective measures
Quick Apply
10d
Licensed Clinical Psychologist
Headway —Raleigh, NC
- Up to $196.24 an hour
- Remote
- Private practice
- Master's degree
- Psychology
Licensed Clinical Psychologist
Headway —North Carolina
- Up to $196.24 an hour
- Remote
- Private practice
- Master's degree
- Psychology
RN/LPN MDS Coordinator
Carver Living Center —Durham, NC
- Full-time
- CPR Certification
- Nursing
- RN License
- Disability insurance
- Health insurance
Quick Apply
Licensed Marriage and Family Therapist
Headway —North Carolina
- Up to $120 an hour
- Remote
- Private practice
- LMFT
- Mid-level
Experienced Qualified Professional
The Aya Center —Durham, NC
- $25 - $38 an hour
- Choose your own hours
- Background check
- Spanish
- RN License
Quick Apply
Licensed Marriage and Family Therapist
Headway —Raleigh, NC
- Up to $120 an hour
- Remote
- Private practice
- LMFT
- Mid-level
Board Certified Behavior Analyst (BCBA) - Cary, NC
Blossom ABA Therapy —Cary, NC
- $90,000 - $107,000 a year
- Full-time
- Management
- Mid-level
- Residential
- Continuing education credits
- Paid holidays
Quick Apply
1d

I want to receive the latest job alert for sr associate technical support analyst, medicaid in durham, nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

sr associate technical support analyst, medicaid jobs near durham, nc

Licensed Clinical Social Worker jobs in North Carolina

Qualified Professional jobs in Durham, NC

Board Certified Behavior Analyst jobs in Cary, NC

Licensed Clinical Social Worker jobs in Raleigh, NC

Clinical Psychologist jobs in Raleigh, NC

Mental Health Technician jobs in Raleigh, NC

Board Certified Behavior Analyst jobs in Durham, NC

Mds Coordinator jobs in Durham, NC

Board Certified Behavior Analyst jobs in North Carolina

Mental Health Technician jobs in North Carolina

Mental Health Therapist jobs in Raleigh, NC

Technical Support Analyst jobs in Cary, NC

Family Therapist jobs in Raleigh, NC

Mental Health Therapist jobs in North Carolina

Clinical Psychologist jobs in North Carolina

Clinical Research Assistant jobs in Indianapolis, IN

Licensed Clinical Social Worker jobs in Lebanon, OH

Licensed Clinical Social Worker jobs in Corona, CA

Non Clinical Healthcare jobs in Virginia

Social Worker Msw jobs in Washington State

Sr Associate Technical Support Analyst, Medicaid

SAS -
Cary, NC

Apply Now

Job Details

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
Tuition reimbursement
Parental leave
Vision insurance
Volunteer time off
Paid sick time

Qualifications

Customer communication
Customer relationship management
Ticketing system technical support

Full Job Description

Sr. Associate Technical Support Analyst (North Carolina Health Information Exchange)- Hybrid, Cary, North Carolina

We’re a leader in data and AI. Through our software and services, we inspire customers around the world to transform data into intelligence - and questions into answers.

If you're looking for a dynamic, fulfilling career with flexibility and a world-class employee experience, you'll find it here. We're recognized around the world for our inclusive, meaningful culture and innovative technologies by organizations like Fast Company, Forbes, Newsweek and more.

About the job

The Government Support and Consulting team is looking for a Sr. Associate Technical Support Analyst to provide Help Desk Support for the North Carolina Health Information Exchange (NC HIE) branded as NC HealthConnex®. This role routinely leverages knowledge to resolve SAS customer/HIE participant issues related to 3rd party software systems utilized for the NC HealthConnex Clinical Portal, Direct Secure Messaging (DSM), NC*Notify, general usage and reporting.

This role will also Influence software and solution usage and will directly participate in Participant outreach on behalf of SAS and the NC HIE Authority.

As a Sr. Associate Technical Support Analyst, you will:

Help Desk/Call Center Customer Support: Monday-Friday, Evening Shift (10:00am to 6:00pm ET)
Provides customer and technical support to HIE customers/participants by taking telephone calls and emails on all product areas
Assists with user credentialing and password resets
Provides information on documented problems and focuses on resolving issues
Actively communicates internally and externally while applying all HIPAA protected PII and PHI rules and policies
Participates in the HIE auditing communication and remediation process
Collaborates with experts across departments/divisions and escalates to the Production Support and project teams as needed
Accurately documents details in the ticket tracking system during the entire track life cycle
Communicates effectively with Customers/Participants and maintains proactive contact during all efforts
Sets and manages expectations for both internal and external Customers
Serves as an advocate and liaison between the user community and the rest of SAS/NC HIEA
Participates in rotational, scheduled and shared after-hours on-call support (currently a monthly assignment with 0-1 calls per month)
Keeps team members and leadership informed of problems, suggestions, general comments and concerns as appropriate
Authors software usage, problem notes and Standard Operating Procedures
Suggests, manages, and implements special projects to assist Production Support, users, or other departments/teams/divisions
Solicits feedback on Help Desk/Technical Support services from peers and Participants
Ensure all applicable security policies and processes are followed to support the organization's secure software development goals.
Embrace curiosity, passion, authenticity and accountability. These are our values and influence everything we do.

Required Qualifications

Bachelor’s degree in Computer Science, Engineering, Education, or related quantitative field or industry domain.
2-4 years of relevant experience in software Help Desk/Technical Support, application usage training, software consulting, or supporting complex applications
Equivalent combination of education, training, and relevant experience may be considered in place of the requirements stated above.
An articulate professional with an understanding of Help Desk and Technical Support processes and
Likes to resolve a wide range of issues in creative ways including workarounds and alternate solutions.
Prior usage/understanding of CRM and defect ticketing systems such as JIRA and ServiceNow.
Ability to work independently; receives minimal guidance on day-to-day work and new projects or assignments.
Equivalent combination of related education, training and experience may be considered in place of the above qualifications.

Additional competencies, knowledge and skills

Collaborating: Working cooperatively with others to help a team or work group achieve goals
Communication: Conveying information and ideas clearly and concisely to individuals or groups in an engaging manner that helps them understand and retain the message; listening actively to others.
Customer Orientation: Placing a high priority on the internal or external customer’s perspective when making decisions and taking action; implementing service practices that meet the customers’ and own organization’s needs
Experience, exposure to, or willingness to learn:
- Healthcare processes, HCO applications, EMR/EHRs, HIPAA compliance, and clinical jargon.
- An HL7 integration engine (e.g., Intersystems Ensemble, Nextgen/Mirth, Rhapsody, Cloverleaf).
- SQL with the ability to perform queries for support purposes.
- HTTP, FTP, TLS, VPN connections

World-class benefits

Highlights include...

Comprehensive medical, prescription, dental and vision plans.
Medical plan options include:
- PPO with low annual deductible and copays.
- HDHP combined with a health savings account with a contribution from SAS (no access to on-site health care center).
Onsite Health Care Center (HQ) that’s free to employees and family members enrolled in the PPO plan. There's a pharmacy too! Not local to HQ? The pharmacy will ship prescriptions for no additional charge!
An industry-leading 401k plan.
Tuition Assistance Program and programs and resources to support your development
Generous time away including vacation time, a variety of paid holidays, and our much-loved U.S. Winter Wellness Break between December 25 and January 1.
Volunteer Time Off, parental leave and unlimited paid sick days.
Generous childcare benefits for all full-time employees.

You are welcome here.

At SAS, it’s not about fitting into our culture – it’s about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.

Additional Information:

To qualify, applicants must be legally authorized to work in the United States, and should not require, now or in the future, sponsorship for employment visa status. SAS is an equal opportunity employer. All qualified applicants are considered for employment without regard to any characteristic protected by law. Read more: Know Your Rights.

Resumes may be considered in the order they are received. SAS employees performing certain job functions may require access to technology or software subject to export or import regulations. To comply with these regulations, SAS may obtain nationality or citizenship information from applicants for employment. SAS collects this information solely for trade law compliance purposes and does not use it to discriminate unfairly in the hiring process.

SAS only sends emails from verified “sas.com” email addresses and never asks for sensitive, personal information or money. If you have any doubts about the authenticity of any type of communication from, or on behalf of SAS, please contact [email protected].

Let's stay in touch! Join our Talent Community to stay up to date on company news, job updates and more.

#SAS

Apply Now

Refine Your Search

sr associate technical support analyst, medicaid jobs in durham, nc

Sr Associate Technical Support Analyst, Medicaid

Lead Board Certified Behavior Analyst BCBA

Traveling Board Certified Behavior Analyst BCBA

Licensed Clinical Social Worker

Licensed Mental Health Therapist

Licensed Mental Health Counselor

Licensed Mental Health Therapist

Board Certified Behavior Analyst (BCBA)

Licensed Clinical Social Worker

Board Certified Behavior Analyst (BCBA) - Durham, NC

Licensed Mental Health Counselor

Board Certified Behavior Analyst (BCBA)

FLOAT Board Certified Behavior Analyst (BCBA) - SIGN ON/RELOCATION $ (DUR)

Licensed Clinical Psychologist

Licensed Clinical Psychologist

RN/LPN MDS Coordinator

Licensed Marriage and Family Therapist

Experienced Qualified Professional

Licensed Marriage and Family Therapist

Board Certified Behavior Analyst (BCBA) - Cary, NC

I want to receive the latest job alert for sr associate technical support analyst, medicaid in durham, nc

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected