Top 500 Support analyst Jobs in Durham, Nc

Service Support Analyst
Intellibee Inc —Raleigh, NC
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
Quick Apply
RQ16771 - Tech Reviews Technologist Analyst
Adecco —Morrisville, NC
- $30 an hour
- Contract
- Hybrid work
- Computer science
- Mid-level
- Travel
- Commuter assistance
- Paid holidays
Quick Apply
Energy Analyst (Data Support)
Honeywell —Raleigh, NC
- $72,600 - $95,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- Paid holidays
Support Analyst
Abrigo —Raleigh, NC
- Full-time
- Remote
- Mid-level
- Finance
- Bachelor's degree
- Health savings account
- Health insurance
ServiceNow Jr. Technical Functional Analyst
MetLife —Cary, NC
- $50,000 - $75,000 a year
- Email
- Hybrid work
- Office
- Analysis skills
- Bachelor's degree
- Paid holidays
- Disability insurance
7d
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Network Operations Analyst
Koniag Government Services —Durham, NC
- $30 - $39 an hour
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Paid holidays
- Health insurance
10d
Psychometric Analyst
AICPA-CIMA —Durham, NC
- $70,000 - $80,000 a year
- Email
- Remote
- Computer Science
- Mid-level
- Math
- Health insurance
- Paid time off
Card & Reimbursement Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $52,000 - $65,000 a year
- Full-time
- Hybrid work
- Mid-level
- University
- Bachelor's degree
- Health insurance
- Retirement plan
3d
Client Support Desk Analyst
defi AUTO LLC —Raleigh, NC
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
Business Services Analyst
City of Durham —Durham, NC
- $68,038 - $105,466 a year
- Multiple hires
- Hybrid work
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Disability Analyst
State of North Carolina - Health & Human Services —Wake County, NC
- $39,671 - $72,113 a year
- 8 hour shift
- Hybrid work
- 18 years or older
- High school
- Customer service
- Free parking
- Paid parental leave
Funds Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $49,115 - $63,000 a year
- Overtime
- Mid-level
- High school diploma or GED
- Analysis skills
- Health insurance
- Retirement plan
4d
Service Desk Analyst
viva —Raleigh, NC
- $50.60 - $55.60 an hour
- Research
- Mid-level
- 3 years
4d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
ServiceNow Technical Functional Analyst
MetLife —Cary, NC
- $65,000 - $87,000 a year
- Email
- Hybrid work
- Mid-level
- Office
- Analysis skills
- Paid holidays
- Disability insurance
8d
Analyst
State of North Carolina - State Budget & Management —Wake County, NC
- $64,621 - $85,000 a year
- Online Application
- Hybrid work
- Research
- Mid-level
- Office
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Environmental Planning and Compliance Analyst
City of Durham —Durham, NC
- $68,038 - $105,466 a year
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance

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support analyst jobs near durham, nc

Service Support Analyst

Intellibee Inc
Raleigh, NC

Quick Apply

Job Details

Full-time

Qualifications

Microsoft Outlook
Incident management
Incident report management
Alarm & access control systems
Equipment installation
Incident management software
Visio
Equipment troubleshooting
Policy & process development
Video surveillance
Incident management operations support
Problem-solving
ServiceNow
Physical security system troubleshooting
Root cause analysis
Policy Development
Ticketing system technical support

Full Job Description

Service Support Analyst - Junior

This position will support duties consistent with documenting and coordinating activities with respect to inventory management, operating and familiarity with the Genetec software and all system components deployed (FACS) for Physical Security.

Manage, process, and account for all equipment, devices, material, and parts associated with the implementation for buildings and facilities.
Work directly with the Distribution Center staff and keep them apprised of pending orders.
Perform semi annual inventory assessments to ensure all devices, equipment, and material are properly accounted for. Submit assessment report to Security Management for review.
Manage the safety stock requirements.
Scheduled reports (weekly/monthly, etc.) shall be generated and submitted to NCDOT Security Management indicating the following:
Material received during report term (inbound)
Material picked up for surplus report term (outbound)
Material returned to manufacturer (RMA) report term (outbound)
Material returned to inventory from manufacturer (RMA) report term (inbound)
Material issued to security vendor for incidents or installation report terms (outbound)
Current inventory levels by part number
Material shall be invoiced upon arrival.
Managing the coordination and verification of scheduled PMs.
Identify which devices are coming to the end of life and arrange for replacement.
Manage the badging supplies and be responsible for restocking.
Manage the quotes and invoices that are relative to inventory.
Responsible for the surplus process and shall adhere to NC State Surplus procedures.
Ensure all retired servers are discarded in accordance with the Information Security Office procedures.
Support the Security Operations Center (SOC) with basic system configurations.
Assisting the SOC team and vendor partner with troubleshooting installation and operating issues.
Perform monthly device testing of selected buildings, and facilities, documents, and secure findings.
Assist in the creation of document(s) which details the information and design of new building construction, new implementation, and requests for additional device(s).
Manage all situations when devices are scheduled for removal because of building alterations, replacement, temporary removal, factory recall, or other reasons. This position shall brief IT-EMS when these situations occur.
Must have the ability to submit incidents, request and track all in accordance with standards established by IT-EMS.

Skill Matrix

Equivalent experience or at least three years of holding a physical security background with knowledge of security systems. Required 3 Years
Experience with troubleshooting security devices, including an understanding of the Security Genetec platform and associated software. Required 3 Years
Experience with installation and service of video surveillance equipment, IP cameras and card readers. Required 3 Years
Ability to create and maintain required documentation. This includes documenting the arrival of new devices and equipment and placing it in its prope Required 3 Years
Working knowledge of office applications (i.e., MS Excel, MS Word, MS Outlook, Visio, and PowerPoint) Required 3 Years
Working knowledge of the ServiceNow platform and associated software. Required 3 Years
Written and verbal communications are clear, concise, and able to achieve intended objectives. Required 3 Years
Problem solving skills with the ability to determine root/cause, for late deliveries, unaccounted for devices and equipment. Required 3 Years
Able to construct new policies and procedures as it relates to assigned duties and responsibilities. Required 3 Years

Work Location: In person

Quick Apply

Refine Your Search

support analyst jobs in durham, nc

Service Support Analyst

RQ16771 - Tech Reviews Technologist Analyst

Energy Analyst (Data Support)

Support Analyst

ServiceNow Jr. Technical Functional Analyst

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Network Operations Analyst

Psychometric Analyst

Card & Reimbursement Analyst

Client Support Desk Analyst

Business Services Analyst

Disability Analyst

Funds Analyst

Service Desk Analyst

Level 1 Analyst IT Help Desk

ServiceNow Technical Functional Analyst

Analyst

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Environmental Planning and Compliance Analyst

IT Analyst

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