Top 4 application support analyst Jobs in durham nc

Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
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Manager, MES Process Analyst (remote)
Collins Aerospace —Raleigh, NC
- $107,500 - $204,500 a year
- Full-time
- Remote
- Up to 50% travel
- 5 years
- Continuous improvement
- Paid holidays
- Loan repayment program
1d
Senior Project Management Analyst (Aetna Dental/Vision)
CVS Health —Raleigh, NC
- $46,988 - $112,200 a year
- Full-time
- Mid-level
- Office
- High school diploma or GED
- Health insurance
- Dental insurance
4d
Equipment Configurator Functional Analyst
ABB —Mebane, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health savings account
- AD&D insurance
5h

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Applications Systems Analyst - Epic Inpatient
UNC Health —Morrisville, NC
Provides technical support (development, testing, integration and implementation) of applications and interfaces which deliver IT tools and support business…
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Analyst, Payroll Operations
Victoria's Secret —Reynoldsburg, OH
Key responsibilities will include: providing day-to-day guidance to Payroll team, running jobs and audits daily to issue payments to associates, overpayment…
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Analyst, Learning & Development
Chipotle —Columbus, OH
Bachelor’s Degree in Human Resources or related field is preferred but not required. 1-2 years of experience in Learning & Development, HR, training…
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14d

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application support analyst jobs near durham nc

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Software Technology Inc -
Durham, NC

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Job Details

Qualifications

Software issue identification
On-site technical support
Defect resolution root cause analysis
Defect analysis
IT system monitoring
Mid-level
Incident Escalation
Patch management
Change management for system development
Continuous improvement
Issue tracking
Resolving technical support tickets
Problem management
Application Maintenance
Systems analysis
Escalation handling
Under 1 year
Production troubleshooting

Full Job Description

Application/Production Support Help Desk Analyst
Research Triangle Park, Durham NC
6+ Months
Some local travel may be required in performance of the work

NC FAST requires the services of an Application/Production Support Help Desk analyst to assist with production support analysis and resolution of NC FAST provider issues.

This is an Application/Production Support position where selected candidates will support the NC FAST application by assisting outside customers/service providers who are accessing the system. This role also requires a high level of customer experience, and is not a hardware based help desk role. This position act sas a member of the Operations and Maintenance Support Team responsible for monitoring incoming service provider issues unable to be resolved by front line Help Desk staff by diagnosing the root cause and resolving isolated issues or, if required, escalating provider issues to development staff. These positions works closely with business and technical teams to troubleshoot issues with a focus on determining root cause to prevent recurrence. Issues may be referred to specialized business/policy staff, software developers and/or client implementation specialists. Positions work with multiple groups to work through complex issues that include replicating, isolating and identifying a root cause while providing workarounds and testing, fixes, and patches, and may assist with setup of staging or test environments. Positions may recommend product and process improvement strategies based on perceived trends or patterns in field issues. These positions will be a liaison between Business, Program Management, System Development and A&I Tech Architects to coordinate any system change requests being created, budgeted, approved and implemented.

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application support analyst jobs in durham nc

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Manager, MES Process Analyst (remote)

Senior Project Management Analyst (Aetna Dental/Vision)

Equipment Configurator Functional Analyst

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