Top 25 Call center supervisor Jobs in Durham Nc

Pharmaceutical Call Center Manager - Hyrbrid
Syneos Health Commercial Solutions —Durham, NC
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Associate Manager - Customer Service Call Center
AICPA-CIMA —Durham, NC
- $65,000 a year
- Email
- Hybrid work
- Mid-level
- 4 years
- Leadership
- Health insurance
- Paid time off
Manager - Customer Service Call Centre
AICPA-CIMA —Durham, NC
- $95,000 a year
- Email
- Hybrid work
- Mid-level
- 2 years
- Health insurance
- Paid time off
Pharmaceutical Call Center Manager - Hyrbrid
サイネオス・ヘルス —Chapel Hill, NC
- Full-time
- Mid-level
- 3 years
- High school diploma or GED
- Health insurance
- Dental insurance
Associate Manager - GEC Inbound
AICPA-CIMA —Durham, NC
- $65,000 a year
- Email
- Hybrid work
- Mid-level
- 4 years
- Leadership
- Health insurance
- Paid time off
Collections Supervisor
Smith Debnam Narron Drake Saintsing & Myers, LLP —Raleigh, NC
- Overtime
- Spanish
- 5 years
- Writing skills
Quick Apply
Contact Center Supervisor
Leader Communications Inc —Raleigh, NC
- Full-time
- Computer Science
- 5 years
- Bachelor of Science
Quick Apply
Call Center Manager
Sports Endeavors —Hillsborough, NC
- Full-time
- 5 years
- Experience equivalent to degree accepted
- Business Administration
Quick Apply
Compliance Improvement Manager
HEALTHPLANONE, LLC —Cary, NC
- Full-time
- 6 years
- Writing skills
- Analysis skills
- Health insurance
Quick Apply
9d
Operations Manager
HEALTHPLANONE, LLC —Cary, NC
- Full-time
- Marketing
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Customer Experience & Service Transformation Advisory Manager
Accenture —Raleigh, NC
- $87,400 - $293,800 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Office
- Paid holidays
- Disability insurance
Medicare Sales Supervisor
HEALTHPLANONE, LLC —Cary, NC
- Weekends as needed
- Writing skills
- Mid-level
- High school diploma or GED
- Health insurance
Quick Apply
Product Manager - CLEC Numbers and Inbound
Bandwidth —Raleigh, NC
- Writing skills
- Mid-level
- 3 years
- Health insurance
- Dental insurance
Quick Apply
Contact Center Operations and Transformation Functional Manager
Deloitte —Raleigh, NC
- $144,000 - $241,000 a year
- Full-time
- Computer science
- Computer Science
- Up to 50% travel
13d
Contact Center Strategy, Growth, and Transformation Manager
Deloitte —Raleigh, NC
- $134,500 - $265,100 a year
- Full-time
- Up to 50% travel
- Mid-level
- Bachelor's degree
8d

Other jobs to consider

Find your next job by exploring related positions.

Health Care Call Center Representative
UNC Health —Chapel Hill, NC
The primary responsibility of the Revenue Cycle Financial Representative supporting the UNC Health Billing Customer Service Call Center - Billing is to support…
$18.84 - $26.77 an hour
Customer Service Representative
Labcorp —Durham, NC
Resolve routine customer requests with products or services via inbound, outbound calls, or the Internet. Qualify and establish inbound new customers requesting…
2d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Shared Services Manager
Equitas Health, Inc. —Columbus, OH
Must have reliable transportation and valid driver’s license. The manager leads call center agents, referral specialists, prior authorization specialists, pre-…
$74,500 - $89,400 a year
Quick Apply
Contact Center Manager
Honda —Marysville, OH
This position, in collaboration with Contact Center leaders, is responsible to advance the credit union’s mission by building and leading a high-performing team…
$73,600 - $110,300 a year

Show more jobs in cities nearby

I want to receive the latest job alert for call center supervisor in durham nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center supervisor jobs near durham nc

Pharmaceutical Call Center Manager - Hyrbrid

Syneos Health Commercial Solutions -
Durham, NC

Apply Now

Job Details

Full-time

Benefits

Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Paid sick time

Qualifications

Managing teams in a customer support role
Phone communication
Spreadsheets
Coaching
Word embeddings
Trend analysis
High school diploma or GED
Supervising experience
Data interpretation
Productivity software
Call center management
Team motivation (leadership skill)
Client interaction via phone calls

Full Job Description

Description

At Syneos Health, we challenge the status quo, we collaborate to deliver solutions, and we are passionate about changing lives…
We are looking for a talented individual to join our team as an Engagement Center Manager.

The Engagement Center Manager is responsible for managing and leading daily operations of a patient-focused pharmaceutical support center, driving service excellence, team performance, and compassionate engagement throughout the patient journey.

Key Job Responsibilities:

(Duties may include, but not limited to all or some of the following)

Interview, select, train and support/coach full-time and temporary Engagement Center representatives.
Monitor telephone representatives regularly to ensure that calls are being handled properly and scripts are being followed (including call activity and volume reporting).
Track attendance and provide feedback, support and discipline to Engagement Center representatives.
Manage training programs (internal and external) and monitor Engagement Center representatives.
Assist in establishing KPI’s and manage staff to them.
Manage project operations within the call center to meet client expectations.
Act as department contact for all client issue escalations.
Ensure SOP’s are adhered to and works with QA to review and create new SOP’s as necessary.
Create inbound and outbound scripts to be utilized by Support Solution Specialists
Participate in application testing and work closely with the IT department to diagnose and address system deficiencies and issues as they affect the productivity of the call center.
Responsible for merging and sending program related faxes as needed and monitoring/reporting their success and return rate.
Create and provide reporting to include but not limited to call volume, call success rate, hours used per program, and expected completion dates, trending, feedback, and agent adherence.
Create all applicable work instructions for new projects and update existing work instructions as needed when changes occur during a project life cycle.
Be able to problem solve and participate in the process of creating solutions.
Proactive communication to Client Services team to ensure client goals and deadlines are met, providing recommendations to enhance program success when necessary and execute in a timely manner.
Perform other duties as assigned.
Supervises call volume activities and production to ensure maximum efficiency.
Provides guidance and direction to staff, covering all aspects of customer service standards/procedures, ensures adherence to policies and procedures and initiates programs to enhance productivity and customer care.
Maintains contact with client and other departments as a customer service liaison and troubleshooter to resolve complex customer service problems

Education and Experience

Required

High School Diploma
Minimum 3 year’s supervisory experience in a call center environment.

Preferred

Bachelor's Degree
Experience developing user level software requirements.

Job Qualifications:

Required

Knowledge of call center operations and processes.
Experience in inbound and outbound call center programs.
Skill in telephone and/or customer service experience and etiquette.
Skill in using computer systems and call center software.
Ability to effectively coach and motivate a team to meet expectations.
Ability to work with a team and maintain a positive attitude.
Ability to communicate clearly and effectively-written and verbal
Ability to be flexible and willing to work on a variety of different projects and tasks as needed.
Ability to multitask, prioritize day-to-day responsibilities and meet deadlines.
Analyze information and target trends
Continually seek ways to provide better customer service
Effective at group involvement identifying problems and solutions
Organize people and systems to achieve goals
Strong analytical skills
Proficiency in MS Word, Power-point, & Excel with an emphasis on creation, design & maintenance of spreadsheets

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world.

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.

400002491

Apply Now

Refine Your Search

call center supervisor jobs in durham nc

Pharmaceutical Call Center Manager - Hyrbrid

Associate Manager - Customer Service Call Center

Manager - Customer Service Call Centre

Pharmaceutical Call Center Manager - Hyrbrid

Associate Manager - GEC Inbound

Collections Supervisor

Contact Center Supervisor

Call Center Manager

Compliance Improvement Manager

Operations Manager

Customer Experience & Service Transformation Advisory Manager

Medicare Sales Supervisor

Product Manager - CLEC Numbers and Inbound

Contact Center Operations and Transformation Functional Manager

Contact Center Strategy, Growth, and Transformation Manager

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for call center supervisor in durham nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected