What You'll Be Doing
The Wake House Visitation Center Supervisor is responsible for the day-to-day oversight and coordination of the Supervised Visitation Center, ensuring that visitation services are delivered in a safe, structured, family-centered, and supportive environment. This position provides direct supervision to part-time visitation center staff and works closely with the Transportation Supervisor and other team members to ensure visitation and transportation services are coordinated effectively.
In addition to supporting the daily operations of visitation services, the Supervisor will work collaboratively with Visitation Center leadership, staff, and community partners to support and expand a comprehensive visitation center model that extends beyond supervised visitation.
The Supervisor will assist in developing and strengthening community partnerships that bring supportive services, resources, programs, and family-centered activities directly into the visitation center. In collaboration with the supervisory team, the Supervisor will support the integration of these partnerships and resources into visitation center operations.
This collaborative approach will help maintain a welcoming, resource-rich environment that strengthens families, promotes positive parent-child interactions, and connects families with services that support stability, well-being, and successful permanency outcomes.
Key Responsibilities:
Visitation Center Oversight: Manage the daily operations of the Supervised Visitation Center and ensure visits are conducted safely, consistently, and in accordance with established policies and procedures
Staff Supervision: Provide day-to-day supervision, scheduling, guidance, and support to part-time visitation center staff to ensure adequate coverage and high-quality service delivery
Transportation Coordination: Work closely with the Transportation Supervisor to coordinate transportation and visitation schedules, address service needs, and ensure families and children are able to access scheduled visits
Family Visitation Center Passes: Oversee and coordinate the Family Visitation Center Pass process, including appropriate documentation, tracking, communication, and utilization of the visitation center
Community Partnerships: Develop and maintain relationships with community organizations, nonprofits, service providers, faith-based organizations, and other partners to expand the resources and supportive services available to children and families utilizing the center
Comprehensive Visitation Services: Identify opportunities for community partners to provide programs, educational opportunities, family activities, workshops, resources, and other supportive services at the visitation center
Community Programs and Resources: Oversee and coordinate visitation center support programs, including the Visitation Center Resource Closet, Family Resource Pantry, and other family-focused initiatives that provide children and families with access to essential items, resources, and supportive services
Weekend On-Call Coverage: Participate in a rotating weekend on-call schedule to provide supervisory support and coverage for visitation and transportation services, including responding to operational needs, addressing service-related concerns, and supporting staff as needed
Program Development: Assist with developing new programs, activities, and collaborative initiatives that strengthen the visitation experience and help establish the center as a comprehensive family support resource
Team Collaboration: Work as part of a multidisciplinary team and maintain effective communication with visitation staff, transportation staff, social workers, community partners, and other stakeholders
Quality Assurance and Reporting: Monitor visitation center activities, maintain appropriate records, track program participation and service utilization, and identify opportunities for continuous program improvement
About Our Team
The Wake County Department of Social Services team is grounded in a deep commitment to connection, compassion, and community. We bring together experienced professionals who collaborate to support individuals and families through complex challenges, connect them with critical resources, and promote long-term stability. We value insight, innovation, and a solutions-focused approach, and we welcome those who are ready to contribute their expertise to meaningful, community-centered work. Join us in making a lasting difference!
The Basics (Required Education and Experience)
Associate's degree
Three years of job-related experience
Valid Driver's License and "safe" driving record
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume.
Beyond the Basics (Preferred Education and Experience)
Demonstrated success leading and strengthening an established, experienced team
Significant leadership experience in child welfare, supervised visitation, family support, or human services
Demonstrated success improving operations, strengthening accountability, and achieving measurable program results
Proven experience leading organizational or programmatic change from planning through successful implementation
Demonstrated success developing community partnerships that resulted in expanded services, resources, or programming
Advanced experience in performance management, quality improvement, data-driven decision-making, and outcome measurement
How Will We Know You're 'The One'?
Advanced knowledge of child welfare, Permanency Planning (Foster Care), supervised visitation, and family-centered practices
Strong ability to lead by example, set clear expectations, actively listen, coach and develop staff, provide constructive feedback, recognize accomplishments, and promote accountability
Strong ability to build trusting relationships and lead with integrity, fairness, empathy, and professionalism when working with staff, families, and community partners
Demonstrated ability to independently identify operational needs, solve problems, and ensure timely follow-through
Strong ability to lead daily operations, manage competing priorities, and make sound decisions in a fast-paced environment
Advanced skill in using data, performance measures, and quality improvement strategies to strengthen program outcomes
Strong ability to build collaborative relationships, lead projects, and develop innovative partnerships that expand services for children and families
About This Position
Location: Wake House Raleigh, NC 27608
Employment Type: Regular
Work Schedule: Mon-Fri 12:00pm-8:00pm, with rotating on-call weekend coverage
Hiring Range: 25.34 - 27.72 Commensurate with Experience
Market Range: 25.34 - 30.10
Please include ALL prior work experience on your application and resume.
Posting Closing Date: 7:00 pm on 8/25/2026
