Top 1024 Guest experience leader Jobs in Durham Nc

Guest Services Representative (Part Time)
The Durham Hotel —Durham, NC
- $16 - $18 an hour
- Part-time
- Computer literacy
- High school diploma or GED
- Organizational skills
Phone Operator
Sheraton Imperial Hotel —Durham, NC
- Weekends as needed
- Sales
- Hotel
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
11d
Front Desk Guest Manager Raleigh Marriott City Center
Raleigh Marriott City Center —Raleigh, NC
- Mid-level
- Hotel
- Supervising experience
- Disability insurance
- Health insurance
Quick Apply
Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1872)
Target —Durham, NC
- $16 an hour
- Part-time
- Entry level
- Flexible schedule
Guest Experience Lead (GEL)
McDonald’s —Durham, NC
- Choose your own hours
- Serving
- High school
- Mid-level
- Tuition reimbursement
- Opportunities for advancement
Hotel Front Desk Agent
Millennium Hotels and Resorts —Durham, NC
- Weekends as needed
- Hotel
- High school diploma or GED
- Communication skills
- AD&D insurance
- Paid holidays
Quick Apply
Restaurant General Manager
Noodles & Company —Raleigh, NC
- $58,000 - $68,000 a year
- Weekends as needed
- 18 years or older
- Mid-level
- Driver's License
- Health insurance
- Dental insurance
11d
Restaurant Manager
The Catering Works Inc —Raleigh, NC
- From $28 an hour
- Weekends as needed
- Restaurant management
- Mid-level
- Continuous improvement
General Manager — Up to $75K + Bonus | Fast Casual Restaurant
Smithfield Chicken-N-Bar-B-Q —Mebane, NC
- $65,000 - $75,000 a year
- Weekends as needed
- Background check
- Sales
- Fast casual restaurant
- Paid training
- Health insurance
Quick Apply
General Manager - NC State University Athletics
Aramark —Raleigh, NC
- Weekends as needed
- University
- Recruiting
- Senior level
Shift Leader (Part-Time)
Zaxby's —Durham, NC
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
Catering Sous Chef
Brandwein's Bagels —Chapel Hill, NC
- $50,000 - $60,000 a year
- Weekends as needed
- Hospitality
- Mid-level
- 3 years
- Employee discount
Quick Apply
Shift Leader (Full-Time)
Zaxby's —Durham, NC
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
Director of Sales & Marketing
Pyramid Hotel Group —Raleigh, NC
- $120,000 - $127,000 a year
- Full-time
- Marketing
- 5 years
- Hotel
- 401(k) matching
Shift Leader (Part-Time)
Zaxby's —Durham, NC
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
Shift Leader (Full-Time)
Zaxby's —Durham, NC
- Part-time
- Background check
- 18 years or older
- Fast casual restaurant
- Disability insurance
- Health insurance
Shift Leader - (Atlantic Ave, Raleigh)
RHLC Group - Marco's Pizza —Raleigh, NC
- $10 - $13 an hour
- Part-time
- 18 years or older
- Clean driving record
- Customer service
- Employee discount
- Flexible schedule
Quick Apply
General Manager
Chipotle —Raleigh, NC
- Weekends as needed
- Sales
- Ability to walk for extended periods
- Fast casual restaurant
- Health insurance
- Dental insurance
General Manager
BROAD RIVER RETAIL —Durham, NC
- Weekends as needed
- 5 years
- Basic math
- Budgeting
- Health insurance
- Dental insurance
Quick Apply
General Manager | Boutique Dog Hotel
Yardstick Dog Hotel —Raleigh, NC
- $65,000 a year
- Part-time
- Inventory management
- 5 years
- Hotel
- Relocation assistance
- Health insurance
9d

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guest experience leader jobs near durham nc

Guest Services Representative (Part Time)

The Durham Hotel -
Durham, NC

Apply Now

Job Details

Part-time
$16 - $18 an hour

Qualifications

Computer operation
High school diploma or GED
Computer skills

Full Job Description

POSITION SUMMARY:

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Our Why As humble ambassadors of our namesake city, we prioritize quality, kindness, and inclusivity so all feel welcome

Our Core Values:

INSPIRE WONDER Innovation and Creativity | Surprise and Delight
SHOW HOSPITALITY Inclusive Culture | Home Away from Home | Create Positive Connections
PURSUE EXCELLENCE Exceptional Experiences | Attention to Detail | Focus on Quality
DEMONSTRATE INTENTIONALITY Empathetic Engagement | Anticipatory Service | Sense of Ownership
CULTIVATE COMMUNITY Team Collaboration | Community Engagement | Take Time to Celebrate

DUTIES AND RESPONSIBILITIES:

Register guests and assigns rooms. Accommodates special requests whenever possible.
Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Understands room status and room status tracking.
Knows room locations, types of rooms available, and room rates.
Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Takes room reservations. Knows cancellation procedures.
Expert in hotel PMS software
Process guest check-outs.
Uses proper telephone etiquette.
Ensures interdepartmental pass-on is accurate and updated each shift and is aware of daily activities and meetings taking place in the hotel.
Attends department meetings.
Reports any unusual occurrences or requests to the Front Office Supervisor or Front Office Manager
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.
Flexible with scheduling to accommodate business needs.

DUTIES AND RESPONSIBILITIES:

Follows all established front desk procedures in carrying out assigned duties.
Provides high level service while registering guests in a prompt, efficient and courteous manner.
Handle guest accounts properly including posting of charges, and collection of payment. Maintain strict guest security in controlling keys, issuing keys, and divulging guest information.
Knowledgeable of property information (hours of operations, activities, etc.) and provide accurate information of surrounding area.
Responsible to receive a guest’s request or complaint; own it and follow up to verify the request or problem has been resolved to the guest’s satisfaction; involve the supervisor as necessary.
Work closely with the housekeeping department to keep status of rooms current and up to date.
Work with Bell staff to assist guests with requests as needed.
Maintain bank with accuracy and security, close out at end of shift bank, balance and deposit.
Ability to shift priorities and duties as directed by supervisor.
Other duties as assigned.

QUALIFICATIONS:

A commitment to providing outstanding customer service
Basic knowledge of office equipment required to perform the job
Ability to establish and maintain effective working relationships with co-workers and leaders
Strong problem-solving skills
Capable of seeing a task through to completion
Strong organizational skills
Must possess basic computer skills.
Available to work a flexible schedule including evenings, weekends, and holidays.
Good knowledge of the English language is mandatory as well as the ability to speak, read and write clearly. Must be able to read and listen to instructions, memos, short correspondences, and messages. Bi-lingual a plus.

EDUCATION:

High School diploma, general education degree or international equivalent required.

EXPERIENCE:

Minimum of (2) two years of Customer Service experience, preferably in a resort/hotel Front Office environment preferred.
Opera PMS experience preferred.

PHYSICAL ABILITY:

Ability to be on your feet and alert for extended periods of time
Ability to lift up to 25 lbs. as needed
Continuous use of hands and arms
Continuous bending, reaching, and twisting
Maintains strong personal image and uniform standards

Apply Now

Refine Your Search

guest experience leader jobs in durham nc

Guest Services Representative (Part Time)

Phone Operator

Front Desk Guest Manager Raleigh Marriott City Center

Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T1872)

Guest Experience Lead (GEL)

Hotel Front Desk Agent

Restaurant General Manager

Restaurant Manager

General Manager — Up to $75K + Bonus | Fast Casual Restaurant

General Manager - NC State University Athletics

Shift Leader (Part-Time)

Catering Sous Chef

Shift Leader (Full-Time)

Director of Sales & Marketing

Shift Leader (Part-Time)

Shift Leader (Full-Time)

Shift Leader - (Atlantic Ave, Raleigh)

General Manager

General Manager

General Manager | Boutique Dog Hotel

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