Top 37 Head of operations Jobs in Durham Nc

Head of Medicare Insurance Division
Assurance Gurus LLC —Raleigh, NC
- $100,000 - $300,000 a year
- Full-time
- 7 years
- Office
- Analysis skills
- Profit sharing
Quick Apply
10d
Chief Engineer
Confidential —Raleigh, NC
- $55,000 - $60,000 a year
- Full-time
- Sanitation
- Mid-level
- Ability to climb stairs
Quick Apply
Chief of Staff
Lenovo —Morrisville, NC
- $140,000 - $190,000 a year
- Full-time
- 7 years
- Bachelor of Science
- Office
Head of L&D – Global Technology & Operations
MetLife —Cary, NC
- $164,200 - $218,900 a year
- Email
- Hybrid work
- Office
- Bachelor's degree
- US work authorization
- Paid holidays
- Disability insurance
Operations Specialist, Chief Security & AI Office
Lenovo —Morrisville, NC
- Full-time
- Military
- Office
- 3 years
9d
QA Operations Head (Associate Director)
Novartis —Durham, NC
- $138,600 - $257,400 a year
- Full-time
- Bachelor of Science
- 8 years
- Bachelor's degree
- Health insurance
- 401(k) matching
3d
Head of Global Finance Operations - SI BSW
Siemens —Raleigh, NC
- Full-time
- Hybrid work
- 5 years
- English
- Office
1d
Head of Member Experience
Guardian Service —Raleigh, NC
- Full-time
- Background check
- Recruiting
- Organizational skills
- Health insurance
- Paid time off
Quick Apply
11d
Head of US Peer to Peer Operations
UCB —Raleigh, NC
- $184,000 - $241,500 a year
- Office
- 3 years
- Bachelor's degree
Head of Operations
Cache Ventures —Raleigh, NC
- Remote
- Senior level
- Marketing
- Paid parental leave
- Parental leave
Quick Apply
Director, Chief of Staff - Employee Experience
Labcorp —Durham, NC
- Full-time
- Hybrid work
- Office
- Human resources
- Fair chance
- Employee stock purchase plan
- Disability insurance
Head Coach & Community Manager - Durham, NC
[solidcore] —Durham, NC
- $62,091 - $69,076 a year
- Weekends as needed
- Google Workspace
- Management
- Mid-level
- Dental insurance
- Paid time off
Quick Apply
9d
Chief of Staff
North Carolina Asian Americans Together —Raleigh, NC
- $125,000 - $150,000 a year
- Weekends as needed
- Hybrid work
- 5 years
- Office
- Driver's License
- Dental insurance
- 401(k)
Quick Apply
8d
Secretary - Chief Technology Officer
Wake County Public School System —Cary, NC
- Weekends as needed
- Google Workspace
- Microsoft Excel
- Office
Executive Asst to the Asst Head of School
St. David's School —Raleigh, NC
- Full-time
- School experience
- 5 years
- Research
Quick Apply
3d
Chief Financial Officer II
State of North Carolina - Justice —Wake County, NC
- $87,740 - $171,095 a year
- Online Application
- CPA
- Office
- Finance
3d
Chief of Staff
Town of Holly Springs —Holly Springs, NC
- $148,545.98 - $222,818.97 a year
- Weekends as needed
- Office
- Finance
- Bachelor's degree
- Disability insurance
- Health insurance
1d
Head of Product and Quality Assurance
EnrollHere —Raleigh, NC
- Full-time
- Hybrid work
- 7 years
- Writing skills
- Product management
- Health savings account
- Health insurance
Quick Apply
Chief Operating Officer
Alliance For MultiSpecialty Research LLC —Raleigh, NC
- Full-time
- Medicine
- 11+ years
- English
Quick Apply
Medical Director and Vice Chief of Clinical Operations, Memory Disorders Clinics
Duke Health —Durham, NC
- Medicine
- Outpatient experience
- Clinic
- Health insurance
- Tuition reimbursement

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head of operations jobs near durham nc

Head of Medicare Insurance Division

Assurance Gurus LLC
Raleigh, NC

Quick Apply

Job Details

Full-time
$100,000 - $300,000 a year
10 days ago

Benefits

Profit sharing

Qualifications

Sales revenue Forecasting
Strategic management
Sales compensation planning
Medicare
Sales analysis
Managing sales strategy or development teams
CMS
Sales team management
CMS regulatory compliance
Health insurance knowledge
Medicare regulations
Sales revenue analysis
Recruiting
Managing sales commissions
Sales strategy
Health insurance sales
Insurance sales
Regulatory compliance analysis
Financial forecasting analysis
Life & Health Insurance License
Healthcare industry sales team management experience
Profit and loss analysis
Senior leadership

Full Job Description

Agency Director / Medicare Operations Manager

Location: Raleigh, North Carolina (On-Site)
Employment Type: Full-Time
Compensation: Six-Figure Base Salary + Performance Bonus + 2%–5% Profit Sharing

Join One of the Fastest Growing Insurance Organizations

We are an established and highly successful insurance organization with multiple high-performing business divisions, expanding aggressively into the Medicare Advantage and Medicare Supplement insurance market.

We are seeking an experienced Agency Director / Medicare Operations Manager to build, lead, and scale a world-class Medicare agency. This is not a typical management role. We are looking for an executive-level operator capable of taking full ownership of agency performance while working with company leadership to drive long-term growth.

The successful candidate will be provided with the infrastructure, technology, recruiting resources, compliance support, and operational backing necessary to build an industry-leading Medicare organization.

Position Overview

You will oversee the complete day-to-day operations of our Medicare agency while developing scalable systems that drive sales, compliance, agent performance, customer satisfaction, and profitability.

You will be responsible for building an organization that consistently delivers exceptional enrollment quality while maintaining strict compliance with all CMS and carrier requirements.

This role reports directly to executive leadership and offers significant growth opportunities as the organization expands nationwide.

Primary ResponsibilitiesAgency Leadership

Lead the overall Medicare Advantage and Medicare Supplement business.
Develop strategic growth plans for agency expansion.
Build a high-performance sales culture.
Establish KPIs across all operational departments.
Drive agency profitability and operational efficiency.
Manage agency budgets and performance metrics.
Report weekly and monthly business performance to executive leadership.

Sales Management

Recruit, interview, hire, and onboard Medicare agents.
Develop sales teams capable of consistently meeting production goals.
Create performance scorecards.
Coach underperforming agents.
Build incentive programs.
Increase agent retention.
Monitor production and conversion metrics.
Optimize lead utilization and ROI.
Develop cross-selling opportunities.

Medicare Expertise

Must possess expert-level knowledge of:

Medicare Advantage
Medicare Supplement Plans
Prescription Drug Plans (PDP)
Special Enrollment Periods (SEP)
Annual Enrollment Period (AEP)
Open Enrollment Period (OEP)
Dual Eligible Programs
LIS / Extra Help
CSNP, DSNP, ISNP
Carrier enrollment processes
Agent contracting
Licensing requirements
Scope of Appointment requirements
CMS Marketing Guidelines
Medicare compliance regulations

Compliance & Quality Assurance

Ensure full CMS compliance throughout all sales operations.
Develop and maintain Quality Assurance programs.
Review sales recordings.
Monitor compliance scores.
Handle escalated compliance issues.
Maintain carrier standards.
Conduct internal audits.
Develop corrective action plans.
Train agents on regulatory changes.

Training & Development

Design and oversee:

New Hire Training
Medicare Certification Training
Sales Training
Product Knowledge Training
Carrier Updates
Compliance Training
Coaching Programs
Continuing Education
Leadership Development

Operations

Manage all operational functions including:

Sales Operations
Agent Performance
Commission Tracking
Carrier Reporting
Licensing
Contracting
Customer Service Coordination
Enrollment Processing
Application Follow-Up
KPI Reporting
Forecasting
Operational Planning

Compensation & Commission Management

Must understand:

Carrier commission structures
Override commissions
Agent compensation plans
Commission reconciliation
Chargebacks
Production reporting
Profitability analysis
Revenue forecasting
Payroll coordination

Technology

Experience with:

Medicare CRM platforms
Dialer Systems
Call Recording Systems
Reporting Dashboards
Microsoft Excel
Performance Analytics
Quality Monitoring Software
Lead Management Systems
Electronic Enrollment Platforms

Required Qualifications

Minimum 7+ years of Medicare insurance industry experience.
Minimum 5+ years managing Medicare sales teams.
Proven experience leading high-performing Medicare agencies.
Strong understanding of CMS regulations and compliance.
Experience managing Quality Assurance programs.
Experience building sales processes and operational workflows.
Strong leadership and people management skills.
Excellent analytical and reporting capabilities.
Ability to recruit and develop high-performing teams.
Strong business and financial acumen.

Preferred Experience

Candidates with experience managing agencies producing:

Medicare Advantage
Medicare Supplement
Prescription Drug Plans
Ancillary Products

Experience working with multiple national carriers is highly preferred.

What We Offer

Six-Figure Base Salary
Performance Bonuses
2%–5% Profit Sharing
Long-Term Growth Opportunity
Executive-Level Leadership Position
Full Administrative Support
Recruiting Resources
Marketing Support
Modern Technology Stack

Complete Operational Infrastructure

Opportunity to build and lead a nationally recognized Medicare agency

Who Should Apply?

This position is ideal for someone who has successfully managed a Medicare agency and is ready to build something larger with executive-level support.

If you are passionate about leadership, compliance, operational excellence, and building high-performing sales organizations, we would like to hear from you.

Apply with your resume and a brief summary of your Medicare leadership experience, including the size of the teams you've managed, annual production, carriers you've worked with, and measurable accomplishments.

Pay: $100,000.00 - $300,000.00 per year

Experience:

Medicare Agency Management: 5 years (Required)

License/Certification:

Life & Health Insurance License (Required)
Medicare Certification (Required)

Work Location: In person

Quick Apply

Refine Your Search

head of operations jobs in durham nc

Head of Medicare Insurance Division

Chief Engineer

Chief of Staff

Head of L&D – Global Technology & Operations

Operations Specialist, Chief Security & AI Office

QA Operations Head (Associate Director)

Head of Global Finance Operations - SI BSW

Head of Member Experience

Head of US Peer to Peer Operations

Head of Operations

Director, Chief of Staff - Employee Experience

Head Coach & Community Manager - Durham, NC

Chief of Staff

Secretary - Chief Technology Officer

Executive Asst to the Asst Head of School

Chief Financial Officer II

Chief of Staff

Head of Product and Quality Assurance

Chief Operating Officer

Medical Director and Vice Chief of Clinical Operations, Memory Disorders Clinics

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