Top 77 network specialist Jobs in durham nc

Help Desk Technician
HCL Technologies Limited - Business Services —Morrisville, NC
- $30,000 - $56,000 a year
- Email
- Background check
- Microsoft Excel
- Microsoft Outlook
- AD&D insurance
- Paid holidays
Quick Apply
Network/Telecom Specialist (BHJOB1435_35415)
Astyra Corporation —Raleigh, NC
- $30 - $32 an hour
- Call employer
- Background check
- Salesforce
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
9h
IT Systems Engineer II
BioAgilytix —Durham, NC
- Full-time
- Computer science
- Computer Science
- 5 years
- Health savings account
- Paid holidays
Quick Apply
Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) – North Raleigh, NC
Tech Wizards LLC —Raleigh, NC
- $16 - $19 an hour
- Part-time
- Background check
- Microsoft Outlook
- Office
- Paid holidays
- Paid time off
Quick Apply
3d
IT Systems Specialist II
KBI Biopharma —Durham, NC
- $63,000 - $86,900 a year
- Full-time
- System design
- Mid-level
- 3 years
- Paid holidays
- Health insurance
Customer Technical Support Specialist III (Eastern US)
Steris —Durham, NC
- $75,000 - $96,000 a year
- Full-time
- Remote
- Computer science
- Microsoft Access
- Computer Science
- Paid holidays
- Disability insurance
IT Support Specialist
Vulcan Elements —Durham, NC
- Mid-level
- Office
- Windows
Quick Apply
6d
Senior Solutions Architect (RapidScale)
Cox Communications —Raleigh, NC
- $129,400 - $194,000 a year
- Full-time
- Azure
- Bachelor of Science
- DevOps
- Paid jury duty
- Paid holidays
Network Engineer
Citco —North Carolina
- Full-time
- Computer Science
- Mid-level
- Office
Service Delivery Manager (Technical Lead)
Custom Computer Specialists —Raleigh, NC
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
7h
IT Client Support Specialist
North Carolina State University —Raleigh, NC
- $74,613 - $79,819 a year
- Overtime
- Google Workspace
- Research
- Mid-level
- Paid holidays
- Disability insurance
13d
IT Helpdesk Support Technician
Ontic —Creedmoor, NC
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- 401(k)
IT Support Specialist (Hybrid)
ACT Power Services —Raleigh, NC
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
- Health savings account
- Paid holidays
Quick Apply
7d
Security Engineer III
Aspirion —Durham, NC
- $150,000 a year
- Full-time
- Computer Science
- DevOps
- HIPAA
Quick Apply
HCS Desktop Support Specialist - ISD End User Support
UNC Health —Raleigh, NC
- $21.62 - $31.07 an hour
- Full-time
- Computer Science
- Hospital
- No experience needed
2d
IT Governance Analyst
Ontic —Creedmoor, NC
- $105,000 - $115,000 a year
- Full-time
- HIPAA
- Mid-level
- Paid holidays
- Health insurance
IT Network Administrator III
North Carolina Central University —Durham, NC
- Full-time
- Computer science
- Computer Science
- System design
- Paid holidays
- Health insurance
7d
DESKTOP TECHNICIAN/ IT SUPPORT
EDI Integrated Business Solutions —Raleigh, NC
- Full-time
- Computer Science
- English
- Mid-level
Broadcast Network Specialist
University of North Carolina System —Research Triangle Park, NC
- Full-time
- Writing skills
- Mid-level
- Team management
IT INFRASTRUCTURE ARCHITECT - 40011477
Durham County —Durham, NC
- $90,186 - $153,208 a year
- Weekends as needed
- Background check
- Clean driving record
- 7 years

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Help Desk Technician

HCL Technologies Limited - Business Services -
Morrisville, NC

Quick Apply

Job Details

Permanent | Full-time
$30,000 - $56,000 a year

Benefits

AD&D insurance
Paid holidays
Disability insurance
Health insurance
Unlimited paid time off
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance

Qualifications

Mobile device support
Microsoft Excel
Microsoft Outlook
Texting/chatbox tools
IT user and group management
Phone communication
Technical documentation
Laptop (troubleshooting support)
IT service management
Visio
Microsoft Exchange
Windows
Printer (troubleshooting support)
Databases
Email configuration (technical support)
Video conferencing software
Productivity software support
Computer hardware
Desktop (troubleshooting support)
Remote access software
Desktop applications
Document viewing software
Microsoft Project
Desktop administration
Adobe Acrobat
Peripheral hardware support
Video conferencing systems operation
Ticketing system technical support
Mobile devices
Client interaction via phone calls

Full Job Description

Position would be to provide Service Desk Support. Candidate would be part of a team that is responsible to provide voice , Self-service & Chat support to the clients and assist with technical resolution.

Responsibilities: -

· Provide hardware / software / application/ network problem diagnosis / resolution via telephone/email/chat for customer’s end users

· Route problems to internal 2nd and 3rd level IT support staff.

· Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.

· Performing Account unlock & Password resets for various domains with proper validation.

· Provide good quality of service which helps to increase the customer experience and Customer satisfaction.

· Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.

. Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate

support teams and follow up until closure.

. Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution,

and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs

. Perform user account management activities

Escalate complex problem to appropriate support specialists

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets,

presentation graphics, database management systems, electronic mail, and communications)

. Troubleshoot client software and basic network connectivity problems

. Identify, evaluate and prioritize customer problems and complaints

. May train users and operators on a limited basis and/or may write training procedures

. Participate in on-going training and departmental development

. Meeting the SLA & KPI targets provided by the Customer.

. Routine maintenance updates with other IT staff and business units

Technical Requirements

· Phone support experience necessary.

· Technical helpdesk or technical call center experience is necessary.

· Disciplined, systematic problem-solving skills required.

· Hands-on work experience with the following:

· Windows Operating systems

· Knowledge of Active Directory, Office 365

· Prior experience of working on ITSM Systems like ServiceNow, Remedy etc.

· User account creation for Active Directory, Exchange Mailboxes, Distribution lists

· Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools

· MS Office Suite (2016 , O365): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio

· Internet browsers (e.g. Edge, Chrome, Firefox),

· VPN and remote dial-in users

· Support for laptop, desktops, and printers

· Mobile device support

· Others: Adobe Acrobat and other common desktop applications

Soft Skills

- Excellent communication and conversation skills (Verbal and Written)

- Good documentation skills

- Good working knowledge of MS O365

- Should have great customer handling skills

Other Skills / Experience

· Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone, Chat.

· Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.

· Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.

· Ability to learn new information quickly and the willingness to do so at all times.

· Ability to work flexible hours from time to time to cover for other help desk staff. For Onshore the support is (12/5) – Fixed shifts current opening is for 8am – 5pm EST M-F

· Customer Focus

· Teamwork

· Technical Expertise

· Interpersonal Effectiveness

· Concern for Order and Quality

. Keen to learn and UpToDate with Process and changes made in environment

Years of Experience

Relevant: 1 - 3 years of help desk, voice customer service, and support experience with problem solving involving hardware, Software, and networks.

Certification requirements

- Preferred Hardware & Networking

- ITIL knowledge of V3 or V4 especially on Service Desk, Incident, Problem, and Change Management preferred.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO); and 10 paid holidays per year.

Disclaimer

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [email protected] for investigation.

Job Types: Full-time, Permanent

Pay: $30,000.00 - $56,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

network specialist jobs in durham nc

Help Desk Technician

Network/Telecom Specialist (BHJOB1435_35415)

IT Systems Engineer II

Part-Time IT Support Specialist / Help Desk Technician (Weekday Mornings) – North Raleigh, NC

IT Systems Specialist II

Customer Technical Support Specialist III (Eastern US)

IT Support Specialist

Senior Solutions Architect (RapidScale)

Network Engineer

Service Delivery Manager (Technical Lead)

IT Client Support Specialist

IT Helpdesk Support Technician

IT Support Specialist (Hybrid)

Security Engineer III

HCS Desktop Support Specialist - ISD End User Support

IT Governance Analyst

IT Network Administrator III

DESKTOP TECHNICIAN/ IT SUPPORT

Broadcast Network Specialist

IT INFRASTRUCTURE ARCHITECT - 40011477

I want to receive the latest job alert for network specialist in durham nc

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