Top 1 Phone operator Jobs in Durham Nc

Phone Operator
Sheraton Imperial Hotel —Durham, NC
- Weekends as needed
- Sales
- Hotel
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
1d

Discover related jobs

Based on your search for phone operator jobs.

Night Auditor
Hampton Inn & Suites —Chapel Hill, NC
To oversee and coordinate all third shift front desk operations and audit functions, complete all end of day computer requirements, and ensure all financial…
$16 - $19 an hour
Quick Apply
Night Auditor
Sheraton —Chapel Hill, NC
To oversee and coordinate all third shift front desk operations and audit functions, complete all end of day computer requirements, and ensure all financial…
$16 - $18 an hour
Quick Apply

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Inbound Answering Service Operator
CONTINENTAL MESSAGE SOLUTION 2 LLC —Columbus, OH
Answers inbound calls from a variety of industries. Serves callers by following client direction and reference FAQ pages to answer questions.
Full-Time PBX - Telephone Operator
Hyatt Regency Columbus —Columbus, OH
Responsible for answering incoming calls to the Hyatt Regency Columbus and must have good typing skills, a positive attitude and excellent phone demeanor.
13d

I want to receive the latest job alert for phone operator in durham nc

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

phone operator jobs near durham nc

Phone Operator jobs in Durham, NC

Non Phone Remote jobs in Washington, DC

Phone Operator jobs in Philadelphia, PA

Phone Operator jobs in Englewood, NJ

Heavy Equipment Operator jobs in Murrieta, CA

Phone Operator jobs in Tarzana, CA

Phone Operator jobs in Irvine, CA

Bridge Operator jobs in Massachusetts

Crane Operator jobs in Raleigh, NC

Phone Operator

Sheraton Imperial Hotel -
Durham, NC

Quick Apply

Job Details

Full-time
1 day ago

Benefits

Disability insurance
Health insurance
Dental insurance
Tuition reimbursement
Vision insurance
401(k) matching
Opportunities for advancement
Life insurance

Qualifications

Hotel emergency procedures

Full Job Description

As a Phone Operator at Concord Hospitality, you will be the voice of the hotel, providing courteous and professional service to guests while supporting front office operations. Your role ensures smooth communication, accurate information, and exceptional guest experiences.

Responsibilities:

Maintain complete knowledge of hotel amenities, layout, local attractions, and transportation options.

Provide accurate directions and information regarding the immediate and metro area.

Read logbooks and memos daily; stay updated on in-house groups and functions.

Follow security procedures regarding room keys and related systems.

Assist with reservations, pre-registration, and blocking of rooms when necessary.

Handle guest check-ins and check-outs courteously and professionally.

Promote guest-related programs such as Marriott Rewards and comment cards.

Maintain neatness and order in the work area; balance cashiering transactions consistently.

Handle multiple tasks during peak times and use slow periods efficiently (stocking, cleaning, etc.).

Record and resolve guest complaints in the Guest Response Program with timely follow-up.

Take and process room service orders accurately; use sales dialogue to promote menu items.

Operate the Room Service POS system and understand payment procedures.

Prepare and manage wake-up call requests; ensure accuracy and proper handling.

Handle mail, messages, and TTY/TDD calls per outlined procedures.

Attend scheduled department meetings and complete Service Excellence training.

Qualifications:

Prior hospitality or front office experience preferred.

Strong communication and customer service skills.

Ability to multitask and remain calm during high-volume periods.

Knowledge of hotel reservations, credit policies, and emergency procedures.

Familiarity with culinary terminology and beverage service standards a plus.

Flexible schedule availability, including nights, weekends, and holidays.

Benefits (Full-Time Associates Only):

Competitive wages

Medical, dental, and vision insurance

Life insurance and short/long-term disability options

401(k) program with company match

Tuition assistance

Discounted room rates at Concord-managed hotels

Training, development, and career advancement opportunities

Why Join Concord?

Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.

We value work-life balance, diversity, and a commitment to providing the best customer service and quality accommodations in every market we serve. Built on five cornerstones—Quality, Integrity, Community, Profitability, and FUN!—our associates proudly cheer:

“We Are Concord!”

We support diversity and inclusion through our mission to be a Great Place to Work for All.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

phone operator jobs in durham nc

Phone Operator

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alert for phone operator in durham nc

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected