Top 536 Support analyst Jobs in Durham Nc

Customer Support Analyst - Student Information Systems
Wake County Public School System —Cary, NC
- Weekends as needed
- Office
- Windows
- High school diploma or GED
Technology Support Analyst
University of North Carolina at Chapel Hill —Chapel Hill, NC
- $49,611 - $51,500 a year
- 8 hour shift
- Hybrid work
- Computer Science
- Mid-level
- Office
- Health insurance
- Retirement plan
1d
HCS Apps Systems Analyst Sr - ISD Business and Revenue Cycle
UNC Health —Morrisville, NC
- $41.45 - $59.58 an hour
- Full-time
- Remote
- 6 years
- Computer Science
- System design
Associate Customer Support Analyst, Teachers Pay Teachers (TPT)
IXL Learning —Raleigh, NC
- Full-time
- Bachelor of Science
- Research
- Office
Business Services Analyst
City of Durham —Durham, NC
- $68,038 - $105,466 a year
- Multiple hires
- Hybrid work
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
4d
Application/Production Support Help Desk Analyst - Durham NC/On-Site
Software Technology Inc —Durham, NC
- Mid-level
- Office
- Continuous improvement
Quick Apply
Disability Analyst
State of North Carolina - Health & Human Services —Wake County, NC
- $39,671 - $72,113 a year
- 8 hour shift
- Hybrid work
- 18 years or older
- High school
- Mid-level
- Free parking
- Paid parental leave
Product Support Analyst (Messaging)
Bandwidth —Raleigh, NC
- Computer science
- Computer Science
- Writing skills
- Health insurance
- Dental insurance
Quick Apply
Analyst
State of North Carolina - State Budget & Management —Wake County, NC
- $64,621 - $85,000 a year
- Online Application
- Hybrid work
- Research
- Mid-level
- Office
Principal eDiscovery Analyst
Fidelity Investments —Durham, NC
- $89,000 - $180,000 a year
- Full-time
- Senior level
- Loan repayment program
- Tuition reimbursement
HCS Apps Systems Analyst Sr - Epic MyChart
UNC Health —Morrisville, NC
- $41.45 - $59.58 an hour
- Full-time
- Remote
- 6 years
- Computer Science
- High school diploma or GED
12d
Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position
INFO ORIGIN INC —Raleigh, NC
- $35 - $45 an hour
- Weekends as needed
- Remote
- HIPAA
- Mid-level
Quick Apply
Compliance Analyst I - Third Party Risk Management
UNC Health —Morrisville, NC
- $31.04 - $44.62 an hour
- Full-time
- Hybrid work
- Nursing
- Mentoring
- Business Administration
Leap Systems Analyst
Fidelity Investments —Durham, NC
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Medicaid Eligibility Analyst
Duke Health —Durham, NC
- Full-time
- Hybrid work
- Bilingual
- Research
- Mid-level
9d
Service Desk Analyst
SDQ LLC —Morrisville, NC
- $22 - $24 an hour
- Contract
- Microsoft Excel
- Microsoft Outlook
- Bachelor of Science
Quick Apply
IT Analyst
NV5 —Cary, NC
- Full-time
- Mid-level
- Office
- Trade school
- Health insurance
- Dental insurance
Procurement Analyst
City of Raleigh —Raleigh, NC
- $60,400 - $93,600 a year
- Full-time
- Mid-level
- Office
- Finance
13d
Level 1 Analyst IT Help Desk
HCL America Inc —Cary, NC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Writing skills
Quick Apply
Business Transformation Analyst
Independent Insurance Agents of North Carolina - Corporate —Cary, NC
- $80,000 a year
- Full-time
- Mid-level
- Office
- Health insurance
- Paid time off
Quick Apply
7d

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Customer Support Analyst - Student Information Systems

Wake County Public School System -
Cary, NC

Apply Now

Job Details

Full-time

Qualifications

Computer operation
Customer communication
Spreadsheets
Windows
High school diploma or GED
Desktop (troubleshooting support)
Computer networking
Productivity software

Full Job Description

Overview:

POSITION TITLE (Oracle title)

CUSTOMER SUPPORT ANALYST

WORKING TITLE

Customer Support Analyst-Student Information Systems (SIS)

SCHOOL/DEPARTMENT

Technology Services Division (TSD)

LOCATION

Crossroads II, Cary, NC

PAY GRADE

Technology Grade 10

FLSA STATUS

Exempt

ELIGIBILITY FOR EMPLOYMENT CONTRACT

WORK WEEK SCHEDULE

Monday-Friday (occasional evenings and weekends) Position is eligible for a hybrid telework workweek

POSITION PURPOSE:

Provides excellent customer service related to SIS for Wake County Public School System (WCPSS) and its vendors while following the policies and procedures of the school system and the customer support center. Determines customer needs accurately and uses independent judgment to resolve the problem or to route or escalate the issue appropriately.

MINIMUM QUALIFICATIONS:

KNOWLEDGE, SKILLS, AND ABILITIES (KSAs)

Considerable knowledge of Microsoft Office, specifically Word, Excel, and PowerPoint; Google Apps;
Considerable knowledge of personal computers (PCs) and networking systems;
Considerable knowledge of Windows operating systems;
Critical thinking and interpersonal skills;
Ability to troubleshoot and analyze problems;
Ability to work within a team, demonstrate initiative, and have excellent customer service skills
Ability to exercise good judgment;
Ability to troubleshoot, problem-solve, analyze problems, and have a logical approach for resolution; flexible approach to work;
Ability to work effectively in a technical environment;
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback;
Ability to establish and maintain effective working relationships with school system staff, external agencies, and the public.

EDUCATION, TRAINING, AND EXPERIENCE

High school diploma or equivalent; AND
One year of experience serving in a help desk role or related field;
An equivalent combination of relevant education, training, and experience which provides the knowledge, skills, and abilities necessary to successfully meet the essential duties may be considered.

CERTIFICATION AND LICENSE REQUIREMENTS

None

PREFERRED QUALIFICATIONS:

Associates degree or higher from a regionally accredited college;
Experience working with a SIS application;
Experience working with Infinite Campus.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provides customer service related to student information systems for WCPSS and its vendors while following the policies and procedures of the school system.
Determines customer needs accurately and uses independent judgment to solve the problem, route, or escalate the call to the appropriate individual, vendor, or supervisor according to technology standards.
Promotes help desk policy and technology standards by providing analysis and resolving issues.
Creates and maintains a positive image of the school system through successful customer service relationships.
Shares knowledge and supports other team members as solutions are implemented.
Processes telephone calls in a consistent respectful, accurate, and prompt manner during all hours of operation.
Multi-tasks and activates emergency procedures, as appropriate.
Provides hands-on technical assistance and training, when appropriate.
Performs other related duties, as assigned.

WORK ENVIRONMENT/PHYSICAL REQUIREMENTS

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, scanners, and copiers. The position, at times, must be able to come into direct contact with school system staff and staff members. Work is considered light physical work, requiring the exertion of up to ten pounds of force.

EFFECTIVE DATE: 6/2026

DISCLAIMER: The above statements are intended to describe the general purpose and responsibilities assigned to this position. They are not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and skills required by the employees assigned to this position. This description may be revised by HR and approved at any time.

Apply Now

Refine Your Search

support analyst jobs in durham nc

Customer Support Analyst - Student Information Systems

Technology Support Analyst

HCS Apps Systems Analyst Sr - ISD Business and Revenue Cycle

Associate Customer Support Analyst, Teachers Pay Teachers (TPT)

Business Services Analyst

Application/Production Support Help Desk Analyst - Durham NC/On-Site

Disability Analyst

Product Support Analyst (Messaging)

Analyst

Principal eDiscovery Analyst

HCS Apps Systems Analyst Sr - Epic MyChart

Epic EHR Helpdesk Analyst - Raleigh, NC - Contract Position

Compliance Analyst I - Third Party Risk Management

Leap Systems Analyst

Medicaid Eligibility Analyst

Service Desk Analyst

IT Analyst

Procurement Analyst

Level 1 Analyst IT Help Desk

Business Transformation Analyst

I want to receive the latest job alert for support analyst in durham nc

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