Agency
Dept of Health and Human Services
Division
Child and Family Well Being
Job Classification Title
Program Coordinator IV (NS)
Position Number
60041074
Grade
NC14
About Us
The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.
Description of Work
This position is located in the Best Practices Unit of the Whole Child Health Section in the Division of Child and Family Well-Being. This position’s primary responsibilities include:
Program Planning and Implementation (45%)
Staff the toll-free Children and Youth with Special Health Care Needs Help Line from 8:00 am – 5:00 pm, Monday – Friday when not conducting outreach activities throughout the state. Promote visibility for NC Medicaid for children and the toll-free Children and Youth with Special Health Care Needs Help Line. Collaborate with Section staff and other key partners to develop promotional materials for the Help Line and NC Medicaid. Maintain and regularly update a comprehensive directory of resources for families of children and youth with special health care needs. Develop content for Children and Youth with Special Health Needs webpage monthly and maintain and update overall content to ensure accuracy and relevance. Collaborate with Section staff and other key partners to develop print and electronic media for families in the Medicaid Program.
Community Outreach (50%)
Conduct outreach events across the state focusing on children with special health care needs to promote the Children and Youth with Special Health Care Needs Help Line, the importance of choosing a quality medical home, and making the most of their health insurance benefits. Outreach opportunities will be conducted virtually and in-person. Collaborate with Section staff and other key partners to develop statewide outreach strategies and plans to promote Medicaid enrollment. Position requires extensive statewide travel, which will include evening and weekends.
Data Development and Application (5%)
Use program data to inform future policy and program development activities as well as to ensure the delivery of family centered care and continuity of services to those calling the toll-free Help Line. Utilize state data platforms and reports to target outreach in promoting visibility for Medicaid for children and access to the toll-free Children and Youth with Special Health Care Needs Help Line. Participate in quality assurance activities which may include interviewing program participants by telephone and developing quantitative and qualitative data reports.
Knowledge Skills and Abilities/Management Preferences
Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.
The following Management Preferences are not required, but applicants that possess these skills are preferred.
- Working knowledge of state and community-based health services, programs and resources for families of children and youth with disabilities and/or chronic health conditions, in addition to knowledge of Medicaid for children and youth.
- Demonstrated experience conducting outreach and providing state and community resources to families, community agencies, and health care professionals throughout the state.
- Strong organizational, technical, interpersonal, and public relations skills.
The position will be hybrid to include in-office, remote and field-based responsibilities. Must be able to travel frequently throughout North Carolina for outreach events. Will require evening and weekend work.
Position is funded in part through federal funds
**Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours **
*Posting closes at 11:59 p.m. the night before the end date
About the NC Division of Child and Family Well-Being:
The Division of Child and Family Well-Being (DCFW) brings together complementary NC Department of Health and Human services to support North Carolina’s children growing up safe, healthy, and thriving in nurturing and resilient families and communities.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: https://www.ncdhhs.gov/ .
DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.
In accordance with the Governor’s Executive Order 303 , our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.
Application Process
Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.
Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application to support your answers.
If multiple applications are submitted to an individual posting, only the most recent application received prior to the closing date will be accepted. Applications must be submitted by 5:00 PM on the closing date.
Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are "Under Review" and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks.
Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent.
For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members .
Degree/College Credit Verification
Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.
Veterans’ and National Guard Preference
Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications.
Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing.
Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.
ADA Accommodations
Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below.
CONTACT INFORMATION:
If there are any questions about this posting, please contact Talent Acquisition at [email protected] . Resumes will not be accepted in lieu of completing this application.
Minimum Education and Experience
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.
Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See Education and Experience Equivalency Guide for details.
Bachelor’s degree from an appropriately accredited institution and three (3) years of experience in the program related to the area of assignment; or an equivalent combination of education and experience.
EEO Statement
T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.
Recruiter:
Charlene Michele Moore
Email:
[email protected]
