Summary
We are seeking an experienced and detail-oriented Revenue Operations Manager to oversee revenue operations for the Statim Logistics business line, with specific focus on billing accuracy, transportation management system (TMS) data integrity, pricing and pay configuration, client and driver account setup, settlements, collections, and related reporting. This role is responsible for ensuring logistics billing workflows, route structures, pricing rules, pay inputs, client platform configurations, and revenue cycle processes are accurate, timely, auditable, and aligned with contractual expectations. The Revenue Operations Manager will partner closely with Operations, Finance, Dispatch, Implementation, Compliance, and IT to resolve discrepancies, improve cash flow, strengthen margin visibility, and support scalable process improvements across logistics operations.
Essential Duties and Responsibilities
Logistics Revenue Operations and Billing Management
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Oversee day-to-day logistics revenue operations, including client billing, invoice review, payment posting coordination, collections follow-up, settlements, and account reconciliation.
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Ensure billing and revenue workflows accurately reflect Statim Logistics service levels, route structures, pricing rules, driver pay inputs, client requirements, and applicable contractual terms.
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Partner with Finance, Operations, Dispatch, Implementation, and Client Services to resolve billing discrepancies, improve revenue accuracy, and support timely cash collections.
TMS, Client Portal, and Revenue System Oversight
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Oversee and support TMS and client-facing platform configurations that impact billing, pricing, settlements, route setup, recurring orders, account provisioning, and operational reporting.
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Help establish and maintain controls around client and driver account creation, service level definitions, submission naming conventions, automation scripts, and workflow changes.
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Serve as a business owner or key stakeholder for logistics system enhancements, integrations, automation initiatives, and process changes that affect revenue operations.
Pricing, Pay, Margin, and Revenue Integrity
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Track and report key logistics revenue metrics, including billing turnaround times, invoice accuracy, accounts receivable, collection performance, settlement accuracy, pricing/pay discrepancies, and route margin performance.
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Analyze TMS, billing, settlement, and operational data to identify trends, revenue leakage, margin issues, recurring errors, and opportunities to improve accuracy and efficiency.
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Support structured pricing and driver pay update procedures, including approval checkpoints, audit documentation, and validation against client agreements and internal margin expectations.
Compliance, Controls, and Process Improvement
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Maintain procedures and controls that support accurate logistics billing, TMS data integrity, route and pricing documentation, contractor pay accuracy, compliance workflows, and audit readiness.
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Identify and implement process improvements to reduce manual work, prevent recurring billing or settlement errors, and standardize revenue operations workflows across the logistics business line.
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Support automation initiatives, reporting dashboards, and workflow changes that improve visibility into billing accuracy, pay/charge data, collections, route profitability, and operational performance.
Cross-Functional Collaboration
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Collaborate with Finance, Operations, Dispatch, Client Services, Implementation, IT, Compliance, and other departments to improve logistics revenue outcomes and resolve escalated billing, settlement, pricing, or system issues.
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Serve as a subject matter resource for logistics revenue operations, TMS workflows, client portal processes, pricing/pay configuration, billing requirements, and related reporting questions.
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Support new client and business line implementations by ensuring route structures, pricing models, client account setup, submission details, billing workflows, reporting needs, and reimbursement processes are defined and operationalized.
Qualifications
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Bachelor’s degree in healthcare administration, business administration, finance, accounting, or a related field preferred; equivalent experience may be considered.
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5+ years of progressive experience in healthcare revenue cycle, medical billing, claims, collections, payer reimbursement, or related operations.
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Prior leadership or supervisory experience within a billing, accounts receivable, revenue cycle, or healthcare finance function preferred.
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Strong understanding of logistics revenue operations, including billing, collections, settlements, route and pricing configuration, driver pay inputs, account reconciliation, and related workflow controls.
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Experience working with transportation management systems (TMS), client or payer portals, billing systems, electronic workflow tools, and reporting platforms; logistics operations experience strongly preferred.
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Demonstrated ability to analyze data, interpret revenue cycle metrics, identify trends, and implement process improvements.
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High attention to detail and commitment to accuracy, compliance, confidentiality, and timely follow-through.
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Strong organizational, problem-solving, communication, and stakeholder management skills.
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Proficiency with Microsoft Excel and comfort using data-driven tools to monitor performance and support decision-making.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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Ability to work under the stress of meeting many requests and deadlines that sometimes conflict.
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Ability to communicate clearly and professionally with internal teams, payers, clients, and other stakeholders.
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Ability to organize, prepare, analyze, and interpret revenue cycle data to identify and solve problems.
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Ability to lead process improvement efforts and support change management across revenue cycle workflows.
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Considerable knowledge of healthcare billing processes, payer requirements, reimbursement practices, and revenue cycle performance standards.
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Ability to excel in a fast paced, dynamic environment.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (The phrases “occasionally,” “regularly,” and “frequently” correspond to the following definitions: “Occasionally” means up to 1/3 of working time, “regularly” means between 1/3 and 2/3 of working time, and “frequently” means 2/3 and more working time.)
While performing the duties of this job, the employee is frequently required to sit; talk or hear; and use hands to handle, or touch objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee would rarely need to lift up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The position is an office-based position at our Mendota Heights office with minimal travel. Hybrid remote work is possible with proven ability to work independently, lead effectively, and maintain strong performance and communication across teams.
The above statement reflects the general details necessary to describe the principal functions of the occupation describes and shall not be construed as a detailed description of all the work that may be inherent in the occupation.
EEO Statement
SPS Health, LLC, and all its affiliates, are equal opportunity employers committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. The Company makes hiring decisions based solely on qualifications, merit, and business needs at the time.
