Top 182 It operations Jobs in Eagan, Mn

IT Technical Support Manager
Dessert Holdings Inc. —Saint Paul, MN
- $120,000 - $135,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
- Paid holidays
- Health insurance
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13d
IT Manager
Robert Half —Golden Valley, MN
- $100,000 - $140,000 a year
- Computer Science
- 5 years
- Bachelor's degree
- Disability insurance
- Dental insurance
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2d
Applications Support Analyst
Thomson Reuters —Eagan, MN
- $52,700 - $97,900 a year
- Weekends as needed
- Hybrid work
- Mid-level
- SQL
- Analysis skills
- Commuter assistance
- Health savings account
3d
Network Analyst
Flint Hills Resources —Rosemount, MN
- $80,000 - $100,000 a year
- On call
- Pass drug screening
- Mid-level
- Continuous improvement
- Paid parental leave
- Health savings account
Lead Application/Infrastructure IT
North Memorial Healthcare —Minneapolis, MN
- $44.91 - $67.37 an hour
- 8 hour shift
- 5 years
- Bachelor of Science
- Databases
- Health insurance
- Tuition reimbursement
Desktop Support Technician
SN Technologies pvt ltd —Minneapolis, MN
- $26.14 - $31.48 an hour
- Full-time
- Mid-level
- Windows
- Communication skills
- Dental insurance
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6d
Technology Help Specialist
University of Minnesota —Minneapolis, MN
- Online Application
- Background check
- Google Workspace
- Data analysis skills
IT Operations Management Analyst
Life Time —Chanhassen, MN
- $78,000 - $107,000 a year
- Full-time
- Computer science
- Microsoft Excel
- Computer Science
- Disability insurance
- Health insurance
IT Support Associate II, Operations Technology Solution (OTS)
Amazon.com Services LLC —Maple Grove, MN
- $23.50 - $37.74 an hour
- Full-time
- Mid-level
- Windows
- Paid parental leave
- Health insurance
Application Administrator II, Epic HIM
North Memorial Healthcare —Robbinsdale, MN
- $37.49 - $56.23 an hour
- 8 hour shift
- Hybrid work
- Customer service
- System design
- 3 years
- Health insurance
- Tuition reimbursement
IT Support Engineer I, Ops Tech Solutions (OTS)
Amazon.com Services LLC —Shakopee, MN
- $25.48 - $41.68 an hour
- Full-time
- Mid-level
- Windows
- High school diploma or GED
- Paid parental leave
- AD&D insurance
Supervisor IT Technical Support
Renewal by Andersen LLC —Saint Paul, MN
- $90,039 - $139,561 a year
- Full-time
- Mid-level
- Residential
- SQL
- Profit sharing
- Paid parental leave
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13d
IT Support Specialist
Calspan LLC —Saint Paul, MN
- $25 - $29 an hour
- Full-time
- Computer Science
- Mid-level
- 3 years
- Paid jury duty
- Health savings account
IT Business Operations Coordinator
Natus Neuro —Minneapolis, MN
- $25 - $30 an hour
- Full-time
- Microsoft Outlook
- Customer service
- Mid-level
- Paid holidays
- Health insurance
IT Application Administrator II: Epic Radiant / Cupid
North Memorial Healthcare —Robbinsdale, MN
- $37.49 - $56.23 an hour
- 8 hour shift
- Hybrid work
- Customer service
- System design
- 3 years
- Health insurance
- Tuition reimbursement
IT Manager
HM Cragg —Eden Prairie, MN
- $135,000 - $155,000 a year
- Full-time
- Computer Science
- ERP systems
- Office
- Paid holidays
- Disability insurance
Quick Apply
IT Business Operations Coordinator
Natus Medical Incorporated —Minneapolis, MN
- $25 - $30 an hour
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Paid holidays
- Health insurance
IT Manager
Ourvita —Plymouth, MN
- $100,000 - $125,000 a year
- Full-time
- Microsoft Excel
- 5 years
- Analysis skills
- AD&D insurance
- Paid holidays
Quick Apply
Business Applications Analyst I
TC Nu-Star, Inc. —Shakopee, MN
- $31.25 - $36.06 an hour
- Full-time
- Background check
- Office
- SQL
- AD&D insurance
- Health insurance
Quick Apply
6d
IT Desktop Support
Axiom Technologies —Shakopee, MN
- Part-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level

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IT Technical Support Manager

Dessert Holdings Inc. -
Saint Paul, MN

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Job Details

$120,000 - $135,000 a year
13 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Vision insurance

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Managing teams in a customer support role
Team leadership
Laptop (troubleshooting support)
Printer (troubleshooting support)
Team development
Supervising experience
Desktop (troubleshooting support)
Technical customer support for office equipment
Problem management
Productivity software
Root cause analysis
Desktop administration
Peripheral hardware support
Cross-functional communication
IT department experience

Full Job Description

TECHNICAL SUPPORT MANAGER

Are you ready to elevate your career and be a part of creating the world's best desserts? Dessert Holdings partners with some of North America's most iconic chains to bring people together to celebrate life's sweetest moments! Join us today as a Technical Support Manager!

Opportunity Overview

TheTechnical Support Managerbased inSt. Paul, MN, is responsible for overseeing the day-to-day operations of the IT support team and services provide by our managed support provider, providing technical expertise, guidance, and mentorship to ensure the timely resolution of technical issues and excellent customer service. This role requires a combination of technical proficiency, leadership skills, and a passion for delivering high-quality support to end-users.

The position is based in the St. Paul headquarters office with 25% travel expectedto Dessert Holdings locations within the U.S. and Canada.

The typical hiring range for this role is $120,000 to $135,000 annually and is based on several factors such as education, work experience, skills, certifications, location, etc. In addition to pay, Dessert Holdings offers benefits such as a choice of comprehensive medical plans, dental and vision insurance, paid vacation and holidays, and retirement contribution to all eligible employees.

Key Responsibilities:

Supervise and lead IT support technicians internally, providing direction, coaching, and support to ensure the delivery of efficient and effective technical support services.
Manage the IT support tickets, prioritizing, and assigning tickets to team members, and monitoring ticket queues to ensure timely resolution and SLA compliance, including performing hands-on support of technical and end user issues
Act as an escalation point for complex technical issues, providing guidance and support to team members and our managed service provider, and collaborating with other IT teams to facilitate resolution.
Coordinate with other IT teams and departments to ensure seamless integration and alignment of support services from both internal staff and our managed service provider with organizational goals and priorities.
Continuously evaluate and improve IT support processes, procedures, and tools to enhance efficiency, productivity, and customer satisfaction.
Identify opportunities for automation and streamlining of support tasks, leveraging technology and best practices to optimize service delivery.
Participate in Major Incident Management calls with our Managed Service Provider to ensure that major incidents impacting the business operations are being resolved in a timely manner and acting as the central point of contact representing Dessert Holdings on the call.
Manage the lifecycle of IT workstations and all other end user compute devices, including tablets, scanners, and label printers from procurement to disposal, working closely with the IT support team to refresh 20% of systems annually; includes performing PC ordering, builds and shipment
Maintain all end user compute devices in asset management database and execute the organization's hardware lifecycle strategy.
Act as the main point of contact for Dessert Holdings Managed Service Providers, regarding all Service Incidents, requests, onboarding processes, and escalations.
Assist with special projects and initiatives as directed by management

Qualifications:

Bachelor's degree in Information Technology, Computer Science, related field or equivalent experience
Proven experience with 2-5 years of IT support roles, with a strong technical background in troubleshooting desktops, laptops, printers, peripherals, and software applications
Previous experience in a leadership or supervisory role, with demonstrated ability to motivate, develop, and lead a team of technical professionals
Exposure to remote support technology and tools. Experience with providing support to remote locations in North America, as well as supervising remote support staff.
Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels of the organization
Strong root cause analysis and problem solving skills
Strong customer service orientation and a commitment to delivering high-quality support in a fast-paced environment
Demonstrated ability to adapt to rapidly changing environment and priorities
Ability to travel 25% within the U.S. and Canada, including occasional weekends during special project implementations (which will be coordinated in advance)

Preferred Qualifications:

Familiarity with IT security principles and practices, including network security, identity and access management, cloud, and data protection.
Familiarity with ITIL best practices for IT service management
Familiarity with Microsoft 365, Azure, Active Directory, Group Policy
Experience engaging with a Managed Service Provider for IT support and administration

About Dessert Holdings

Dessert Holdings is North America's fastest-growing premium dessert company, recognized for provide retail and foodservice customers with chef-inspired, innovative desserts made with real ingredients, a flexible and low-cost supply chain, and best-in-class service. The company is a collection of premium dessert companies and brands:Steven Charles, The Original Cakerie, Lawler's Desserts, Atlanta Cheesecake Company, Kenny's Great Pies, and Dianne's Fine Desserts. Dessert Holdings is owned by Bain Capital, employing more than 3,200 people across nine manufacturing facilities, and is continuing its journey of rapid growth.

EEO Statement

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristics protected by law.

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Refine Your Search

it operations jobs in eagan, mn

IT Technical Support Manager

IT Manager

Applications Support Analyst

Network Analyst

Lead Application/Infrastructure IT

Desktop Support Technician

Technology Help Specialist

IT Operations Management Analyst

IT Support Associate II, Operations Technology Solution (OTS)

Application Administrator II, Epic HIM

IT Support Engineer I, Ops Tech Solutions (OTS)

Supervisor IT Technical Support

IT Support Specialist

IT Business Operations Coordinator

IT Application Administrator II: Epic Radiant / Cupid

IT Manager

IT Business Operations Coordinator

IT Manager

Business Applications Analyst I

IT Desktop Support

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