Top 7 Senior technical support Jobs in Eagan, Mn

Senior IT Support Specialist
Pheasants Forever —Saint Paul, MN
- $60,000 - $80,000 a year
- Full-time
- Office
- Continuous improvement
- In-person
- Paid holidays
- Health insurance
12d
Senior Tech Support Analyst
Internet Brands —Eagan, MN
- From $50,000 a year
- Full-time
- Google Workspace
- PMP
- 5 years
- Commuter assistance
- AD&D insurance
Quick Apply
Senior Tech Support Specialist
Optum —Eden Prairie, MN
- $24 - $43 an hour
- Full-time
- Computer Science
- Pass drug screening
- Mid-level
6d
Senior Technical L2 Analyst – Spend Management
U.S. Bank National Association —Minneapolis, MN
- $124,355 - $146,300 a year
- Full-time
- Computer science
- 6 years
- Computer Science
- Paid holidays
- Disability insurance
Senior Associate, Technology Operations
AllianceBernstein —Minneapolis, MN
- Full-time
- Mid-level
- Mentoring
- 4 years
Senior Service Desk Specialist
Graco —Minneapolis, MN
- $26.11 - $45.72 an hour
- Full-time
- Microsoft Outlook
- Computer Science
- 5 years
- Employee stock purchase plan
- Health insurance
Sr. Technology Support Specialist
Bridgewater Bank —Saint Louis Park, MN
- $30.90 - $34.63 an hour
- Hybrid work
- Research
- Mid-level
- Windows
- Paid holidays
- Disability insurance
Quick Apply

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Senior IT Support Specialist

Pheasants Forever -
Saint Paul, MN

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Job Details

Full-time
$60,000 - $80,000 a year
12 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching
Loan assistance

Qualifications

Asset management
Employee onboarding
Cloud identity and access management (IAM)
Knowledge management
Records maintenance
Maintenance inventory management
Mobile device support
Content creation for technical audiences
IT user and group management
Wireless networking
Phone communication
IT asset management
Standard Operating Procedures (SOPs) implementation
Technical documentation
Incident report management
IT system monitoring
iOS
In-person customer service
Hardware maintenance
Data recovery
Security policy Implementation (information security management)
Vulnerability Remediation
Server backup and recovery
Operating system updates
Microsoft Exchange
Application deployment
Public Cloud
Improving operational efficiency
Android
User training (technical support)

Full Job Description

Location: On-site at our national headquarters in St Paul, Minnesota

Application Deadline: July 17, 2026

Anticipated Start Date: August 2026

Overview:
The Senior IT Support Specialist serves as the primary technical resource for organizational staff and chapter volunteers, providing advanced support for hardware, software, network infrastructure, cloud services, and communication systems. This position is responsible for maintaining the availability, security, and performance of the organization’s technology environment while delivering exceptional customer service and technical leadership. The role supports Microsoft 365, Azure, endpoint management, servers, networking, security, telecommunications, and disaster recovery initiatives while assisting with technology planning, process improvement, and user training. The Senior IT Support Specialist is expected to be highly organized, customer-focused, and capable of supporting a diverse technology environment while balancing operational support and continuous improvement efforts.

Primary Responsibilities:
End User Support

Provide Tier 1–3 technical support to staff and chapter volunteers through in-person, remote, phone, and ticket-based support.
Troubleshoot and resolve hardware, software, network, access, and application-related issues.
Serve as a technical liaison between users, vendors, and internal technology teams.
Document incidents, resolutions, procedures, and technical knowledge articles.
Train and assist users in the effective use of organizational technology systems and applications.

Identity & User Administration

Manage employee onboarding and offboarding processes.
Create, modify, and deactivate user accounts, mailboxes, licenses, security groups, and permissions.
Administer Microsoft Entra ID (Azure AD), Active Directory, Microsoft 365, Exchange Online, Teams, and related services.
Maintain user access controls and security policies.

Infrastructure & Systems Administration

Assist in maintaining and supporting servers, virtual machines, storage systems, networking equipment, firewalls, printers, and endpoint devices.
Assist with administration of Microsoft Azure and virtualization platforms.
Monitor system performance, availability, and capacity.
Implement software deployments, system updates, and security patching.
Support operating systems including Windows, macOS, iOS, Android, and ChromeOS.

Network & Security Operations

Troubleshoot and maintain LAN, WAN, wireless, and cloud-based networking environments.
Support DNS, DHCP, routing, switching, firewall, and VPN technologies.
Monitor network health, security, and system availability.
Assist with endpoint protection, vulnerability remediation, security monitoring, and compliance initiatives.
Participate in incident response and disaster recovery activities.

Backup, Recovery & Business Continuity

Assist in maintaining backup and recovery procedures for servers, virtual machines, databases, cloud services, and critical business systems.
Perform data restoration and disaster recovery testing.
Ensure backup systems meet organizational recovery objectives.

Asset & Vendor Management

Assist in maintaining hardware and software lifecycle processes, including procurement, deployment, inventory, and disposal.
Maintain accurate asset inventories and maintenance records.
Coordinate with vendors and service providers to support technology operations and issue resolution.

Project & Process Improvement

Participate in technology projects, system upgrades, migrations, and infrastructure improvements.
Assist in evaluating new technologies and identifying opportunities for operational efficiencies.
Develop and maintain technical documentation, standard operating procedures, and system diagrams.
Support organizational initiatives involving cloud services, communications systems, and business applications.

Additional Responsibilities

Provide after-hours or emergency support as needed.
Support organizational events, remote offices, and field staff when required.
Perform other duties as assigned.

Salary Range: $60,000-80,000 (commensurate with knowledge, skills, and experience) with annual performance-based raises and the following benefits:

Health, vision, dental and more insurance coverage plans are available.
401(k) Retirement plan with an employer match of up to 5%.
Student Loan Assistance program of up to $200/month for eligible employees.
Vehicle stipend of up to $300/month for eligible employees.
Paid Time Off accrued at 15 days (120 hours) per year for new employees.
Bereavement/Family/Sick Leave of 6 days (48 hours) per year.
13 paid holidays.

To Apply: Please combine your cover letter, resume, and 3 references as a single document before uploading your application to our website at www.pheasantsforever.org/jobs. Applicants who do not include all required materials may not be considered for the position.

Contact: If you have further questions about Pheasants Forever, the application process, or this position, please contact Jason Jorgenson, PF/QF Technology Systems Manager, via email at [email protected].

About Pheasants Forever and Quail Forever:
Pheasants Forever, Inc is a non-profit organization dedicated to wildlife habitat conservation. We are a team, working to ensure that we build an environment that has a long-lasting positive impact on pheasants, quails, and other wildlife.

Pheasants Forever is an equal opportunity employer and does not discriminate on the basis of race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), national origin or ancestry, age, disability status, marital status, familial status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable federal, state, or local law. This policy governs all aspects of employment, including but not limited to selection, job assignment, compensation, discipline, termination, and access to benefits and training.

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senior technical support jobs in eagan, mn

Senior IT Support Specialist

Senior Tech Support Analyst

Senior Tech Support Specialist

Senior Technical L2 Analyst – Spend Management

Senior Associate, Technology Operations

Senior Service Desk Specialist

Sr. Technology Support Specialist

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