Top 36 Service desk analyst Jobs in Eagan, Mn

IT Service Desk Analyst
All Surfaces Inc. —Bloomington, MN
- $50,000 - $60,000 a year
- Mid-level
- Office
- Travel
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2d
Service Desk Analyst 1
Netrio —Golden Valley, MN
- $50,000 - $60,000 a year
- Entry level
Quick Apply
Support Analyst
TempWorks Software —Bloomington, MN
- $40,000 - $55,000 a year
- On call
- Research
- Office
- SQL
- Health savings account
- AD&D insurance
IT Support Specialist
ADVANCED WEB TECHNOLOGIES, INC —Minneapolis, MN
- $23 - $30 an hour
- Monday to Friday
- Azure
- Customer service
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
Knowledge Content Strategist - Management Analyst 4
State of Minnesota - Employ & Econ Development Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Background check
- Mid-level
- Office
- Paid parental leave
- Paid holidays
8d
Desktop Support & Service Desk Technician
Northfield Hospital & Clinics —Northfield, MN
- $57,699.20 - $81,452.80 a year
- Full-time
- Hospital
- HIPAA
- Mid-level
- Free parking
- AD&D insurance
Quick Apply
4d
IT Support Analyst
WEG Electric Corp —Minneapolis, MN
- $70,000 - $80,000 a year
- Mid-level
- Office
- Windows
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IT Service Delivery Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Bachelor's degree
IT Data Analyst II
Apothecary Products —Burnsville, MN
- $65,395 - $98,093 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Bachelor's degree
- Paid holidays
- Health insurance
Quick Apply
Artificial Intelligence (AI) Business Transformation Analyst
Wipaire Inc —South Saint Paul, MN
- $68,894 - $103,341 a year
- Full-time
- Azure
- Computer Science
- Salesforce
- Paid holidays
- Disability insurance
Quick Apply
9d
Service Desk Analyst
Virteva —Minneapolis, MN
- $20 an hour
- Weekends as needed
- English
- Office
- Windows
- Paid parental leave
- Health insurance
Quick Apply
2d
Data Analysis & Implementation Planner / Management Analyst 4
State of Minnesota - Human Services Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Mid-level
- Master's degree
- Bachelor's degree
- Paid parental leave
- Paid holidays
14d
IT Support Specialist Tier II
AIIStar Construction —Eden Prairie, MN
- $50,000 - $55,000 a year
- Full-time
- Mid-level
- Residential
- In-person
- Health insurance
- Dental insurance
Quick Apply
Research & Data Analyst – Healthcare
Miga Solutions —Plymouth, MN
- Office
- Microsoft Office
- 3 years
- Paid holidays
- Health insurance
IT Service Management Analyst
Fairview Health Services —Minneapolis, MN
- $74,006.40 - $104,499.20 a year
- On call
- 5 years
- Mid-level
- Analysis skills
Epic Inpatient Orders Analyst - Remote
Optum —Eden Prairie, MN
- $91,700 - $163,700 a year
- Full-time
- Hybrid work
- 5 years
- Pass drug screening
- Mid-level
Product Manager - Associate Product Management Specialist
State of Minnesota - Employ & Econ Development Dept —Saint Paul, MN
- $34.07 - $50.53 an hour
- Online Application
- Hybrid work
- Background check
- Writing skills
- Mid-level
- Paid parental leave
- Paid holidays
7d
Senior Product Manager - Product Management Specialist
State of Minnesota - Employ & Econ Development Dept —Saint Paul, MN
- $37.91 - $56.39 an hour
- Multiple hires
- Hybrid work
- Background check
- Office
- Master's degree
- Paid parental leave
- Paid holidays
10d
IT Solutions Analyst
Portico Benefit Services —Minneapolis, MN
- $74,000 - $110,000 a year
- Hybrid work
- Mid-level
- 3 years
- SQL
- Health insurance
Quick Apply
4d
Epic Beacon Analyst - Remote
Optum —Eden Prairie, MN
- $72,800 - $130,000 a year
- Full-time
- Hybrid work
- Pass drug screening
- Mid-level
- Office

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service desk analyst jobs near eagan, mn

IT Service Desk Analyst

All Surfaces Inc.
Bloomington, MN

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Job Details

$50,000 - $60,000 a year
2 days ago

Qualifications

Customer communication
Mobile device support
Laptop (troubleshooting support)
Microsoft Exchange
Productivity software support
Desktop (troubleshooting support)
Remote access software
Azure AD
Desktop applications
Computer networking
Mobile device management
Microsoft Teams
MFA
Productivity software
Identity and access management (IAM) solutions
Desktop administration
VPN

Full Job Description

About All Surfaces

Together, We are More.

All Surfaces is one of the nation’s leading distributors for flooring and sundries. We are a house of brands, comprised of Walcro, Cartwright Distributing, Tri-State Flooring, Blakely Products, All Tile – CCS, and Abraham Linc. With 45+ locations spread across 23 states. Our commitment to our Core Values—People First, Do Right, Go Beyond, Always Improve, & Let’s Go!—drives our success in partnership with our customers and suppliers.

Summary:

The IT Service Desk Analyst is responsible for providing high-quality technical support to end users by diagnosing and resolving technical issues, answering inquiries and assisting with IT related tasks to ensure that IT issues are resolved promptly and efficiently to minimize disruptions.

This role is Hyrbid and works out of our headquarter in Bloomington, MN.

Pay: $50,000-$60,000 depending on experience/education

Key Responsibilities & Essential Functions:

Technical Support
- Provide first call intake of user issues, triage and resolve or escalate, as appropriate.
- Provide day-to-day support, troubleshooting and resolution of technical issues while providing ongoing communication with users throughout the issue resolution process.
- Provide support for computer hardware, peripherals and mobile devices including troubleshooting and maintenance.
- Application support for M365 and related desktop, productivity and collaboration applications.
- Proactively recommend and/or implement solutions that will prevent the issue from reoccurring.
- Escalate complex or unresolved issues to higher-level support teams when necessary.
Endpoint and User Account Maintenance
- Handle password resets and account unlocks as needed to ensure secure access.
- Maintain user accounts including provisioning, updates and deactivations.
- Perform the installation, configuration, deployment and update of devices, software applications and operating systems.
Training and Documentation
- Create, update and manage support tickets in an IT Service Management (ITSM) system to ensure accurate documentation of issues, support interactions and resolutions
- Maintain accurate asset tracking records including equipment and licenses.
- Contribute to the creation and maintenance of a knowledge base including documentation of standards for processes and configurations.
- Assist users in understanding and effectively using IT systems, applications and hardware and contribute to FAQ and documentation of solutions to common issues for reference by end users.
Adhere to established security, support and service management policies and procedures, ensuring activities are fully documented for auditing and future support purposes.

Critical Success Factors:

Highly motivated, self-directed and results driven with the ability to work independently and manage multiple tasks and priorities while maintaining productive flow of work.
Attention to detail and a proactive, collaborative problem-solving approach.
Strong customer service skills including listening skills, empathy, sense of urgency and enthusiasm.
Excellent verbal and written communication skills.
Willingness to learn and adapt to new technologies and changing business needs.
Curiosity and passion for delivering high-quality technical solutions.

Required for consideration:

Associate degree or specialized training in an Information Technology field preferred.
CompTIA A+ Certification preferred
2+ years of hands-on technical support experience in an enterprise environment.
Technical proficiency with common hardware, software and technologies: Windows 10/11, desktops, laptops, tablets, Mobile Device Management (MDM); VPN, M365 Exchange Online, Teams and Office Applications
Basic understanding of and experience with Active Directory, Entra ID, MFA platforms, networking and server concepts.
Familiarity with remote management tools.
Familiarity with ITSM systems, SysAid ITSM a plus.
Ability to travel up to 10% for on-site support at one of our locations.

Highly desirable candidates may also have:

Familiarity with endpoint security and basic cybersecurity principles.
Other relevant certifications, such as Microsoft 365 Certified: Fundamentals; Endpoint Administrator Associate or Microsoft Office Specialist: Associate

Quick Apply

Refine Your Search

service desk analyst jobs in eagan, mn

IT Service Desk Analyst

Service Desk Analyst 1

Support Analyst

IT Support Specialist

Knowledge Content Strategist - Management Analyst 4

Desktop Support & Service Desk Technician

IT Support Analyst

IT Service Delivery Analyst

IT Data Analyst II

Artificial Intelligence (AI) Business Transformation Analyst

Service Desk Analyst

Data Analysis & Implementation Planner / Management Analyst 4

IT Support Specialist Tier II

Research & Data Analyst – Healthcare

IT Service Management Analyst

Epic Inpatient Orders Analyst - Remote

Product Manager - Associate Product Management Specialist

Senior Product Manager - Product Management Specialist

IT Solutions Analyst

Epic Beacon Analyst - Remote

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