Top 66 Customer service manager Jobs in Eagle, Id

Service Delivery Manager - Enterprise, eero CS
Amazon.com Services LLC —Boise, ID
- $139,100 - $188,100 a year
- Full-time
- Recruiting
- Senior level
- Leadership
- AD&D insurance
- Health insurance
Service Delivery Manager - Americas, eero Customer Support
Amazon.com Services LLC —Boise, ID
- $139,100 - $188,100 a year
- Full-time
- Office
- Analysis skills
- Travel
- AD&D insurance
- Health insurance
3d
Service Manager
Cintas —Nampa, ID
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
7d
Customer Service Account Manager
KimCo Design and Manufaturing —Boise, ID
- Full-time
- Microsoft Excel
- Mid-level
- Communication skills
- Disability insurance
- Health insurance
Quick Apply
Senior Manager Client Services Ops, Enterprise - West
PAYLOCITY CORPORATION —Meridian, ID
- $98,000 - $140,000 a year
- Full-time
- 5 years
- Writing skills
- Office
- Health insurance
- Dental insurance
Quick Apply
Manager, Sales and Customer Service
Macy’s —Boise, ID
- $56,300 - $93,700 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
Dominos Customer Service Representative / Manager in Training
Domino's Pizza Eagle, ID —Eagle, ID
- $13 an hour
- Part-time
- Background check
- Sales
- Customer service
- Paid training
- Employee discount
Quick Apply
Site Service Manager
Lexas Technologies US —Boise, ID
- $85,000 - $95,000 a year
- Full-time
- Up to 50% travel
- Engineering
- 3 years
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Service Manager
Aubergine Kitchen —Eagle, ID
- From $17 an hour
- Part-time
- Ability to walk for extended periods
- Fast casual restaurant
- English
- Paid time off
- Employee discount
Quick Apply
Service Supervisor
Cintas —Nampa, ID
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Customer Service - Self Storage Manager
Public Storage —Nampa, ID
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
3d
Customer Service - Self Storage Manager
Public Storage —Meridian, ID
- $16 an hour
- Full-time
- Entry level
- Mileage reimbursement
- Health insurance
Quick Apply
3d
Sr. Mgr, Field Service
Lam Research —Boise, ID
- 6 years
- Bachelor's degree
- Experience equivalent to degree accepted
PWM Client Services Team Leader
U.S. Bank National Association —Boise, ID
- $75,820 - $89,200 a year
- Full-time
- Bachelor's degree
- US work authorization
- Fair chance
- Paid holidays
- Disability insurance
Shift Supervisor (M2) - Boise, ID
Applied Materials —Boise, ID
- $72,000 - $99,000 a year
- Full-time
- Mid-level
- Travel
- Mentoring
Field Service Manager-Boise, Idaho
Olympus —Boise, ID
- $122,362 - $171,307 a year
- Full-time
- Computer Science
- 5 years
- Driver's License
- Paid parental leave
- Paid holidays
Supervisor Operations - US
OpSec Security, Inc. —Meridian, ID
- Mid-level
- Office
- Supervising experience
- Life insurance
Quick Apply
Manager, Managed Services (Payroll)
PAYLOCITY CORPORATION —Meridian, ID
- $74,600 - $120,000 a year
- Full-time
- Office
- Microsoft Office
- Bachelor's degree
- Health insurance
- Dental insurance
Quick Apply
Director, Membership-West Boise YMCA
Treasure Valley Family YMCA —Boise, ID
- $42,016 - $52,520 a year
- Weekends as needed
- Mid-level
- 3 years
- Bachelor's degree
- Health insurance
- Dental insurance
10d
Sr. Service Delivery Manager
Clearwater Analytics, LLC —Boise, ID
- $85,000 - $120,000 a year
- Full-time
- 5 years
- Business development
- Bachelor's degree
- Disability insurance
- Health insurance
Quick Apply

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customer service manager jobs near eagle, id

Service Delivery Manager - Enterprise, eero CS

Amazon.com Services LLC -
Boise, ID

Apply Now

Job Details

Full-time
$139,100 - $188,100 a year

Benefits

AD&D insurance
Health insurance
Dental insurance
Flexible spending account
RSU
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching

Qualifications

Managing technical support teams
Defect resolution root cause analysis
Managing teams in a customer support role
Enterprise software
Enterprise software support
Managing clients in a customer support role
Team development
Leading team collaboration initiatives
Quality control problem-solving
Customer support
Problem management
Root cause analysis
Cross-functional communication

Full Job Description

DESCRIPTION

At eero we pride ourselves in providing every customer a world class experience. Our mission is to make technology in homes and businesses just work - through fast, reliable, secure connectivity. Fixing connectivity in the home is, however, just the start. We're working on the building blocks of the small business solutions and smart homes by designing our own hardware, enabling it with powerful software, and tying it all together to the cloud. We are seeking an experienced Enterprise Support Leader to scale our enterprise customer support operations. This individual will own the performance, processes, and quality of our enterprise support function, ensuring our customers receive fast, consistent, and proactive support across all channels. This role combines operational excellence, people leadership, customer advocacy, and cross-functional partnership to drive world-class enterprise customer experiences.

Key job responsibilities
Team Leadership & Management

Provide both tactical and strategic management to lead a team of Enterprise Support Specialists/Engineers delivering high-quality technical support
Establish and adjust team goals and performance expectations as this channel continues to evolve
Monitor team productivity, SLAs, CSAT, NPS, backlog health, and operational KPIs.
Proactively lead recruitment efforts by attracting and hiring bar-raising talent who bring needed skills and expertise to your organization
Establish, own, and share customized onboarding plans that help new team members learn programs, products, technologies, processes, and role expectations through rapid exposure and skill development
Create a culture of accountability, ownership, and customer obsession.

Enterprise Support Operations

Oversee day-to-day enterprise case management, escalations, and critical issue resolution.
Ensure consistent adherence to enterprise workflows, SLAs, and communication standards.
Partner with Workforce Management to ensure coverage, staffing, and capacity planning that align with business needs
Manage escalations during major incidents, drive communication cadences, and ensure accurate documentation and post-mortems.

Customer Advocacy & Experience

Build strong relationships with enterprise customers; serve as a senior point of contact for high-severity issues.
Analyze customer sentiment, feedback, and support trends to identify risks and opportunities.
Partner with Business Development to deliver seamless handoffs, proactive engagements, and a cohesive support experience.
Champion enterprise customer needs with Product, Engineering, and Operations.

Process & Quality Improvement

Establish process improvement and operational excellence mechanisms that drive scalable improvements
Work with Support QA/Training teams to develop and evaluate enterprise support runbooks, and quality frameworks end-to-end to implement improvements that enhance efficiency and customer experience
Establish an environment that encourages and rewards simplifying processes, reducing repeated work, and removing defects
Own documentation quality and knowledge management for the enterprise support function.

A day in the life
As the leader of our Enterprise Support team, you will serve as a subject matter expert and strategic manager obsessing over customer experience. Your day will be spent leading a team of Technical Customer Service specialists to deliver exceptional support, partnering with cross-functional stakeholders to drive systemic improvements, and building mechanisms that scale operational excellence across enterprise customer segments.

BASIC QUALIFICATIONS

2+ years of people management and team development experience
Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams
Experience working in a fast-paced, rapidly changing operations environment
5+ years in technical support, enterprise support, customer operations, or similar customer-facing function with a managed network emphasis.
Experience managing enterprise/strategic customer queues with complex technical needs and strict SLAs
Excellent understanding of support systems (Salesforce Service Cloud, Jira, Confluence, or equivalents).
Demonstrated ability to problem-solve, root-cause issues, and drive cross-functional alignment.

PREFERRED QUALIFICATIONS

Experience leading global teams
Experience supporting SaaS, API-based, or technically complex products.
Willingness for continuous learning that includes networking certifications during provided company time (e.g., Certified Wireless Network Administrator (CWNA))
Familiarity with WFM, QA, Training, and Knowledge Management programs
Background in enterprise onboarding, customer success, or incident management.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, ID, Boise - 139,100.00 - 188,100.00 USD annually

Apply Now

Refine Your Search

customer service manager jobs in eagle, id

Service Delivery Manager - Enterprise, eero CS

Service Delivery Manager - Americas, eero Customer Support

Service Manager

Customer Service Account Manager

Senior Manager Client Services Ops, Enterprise - West

Manager, Sales and Customer Service

Dominos Customer Service Representative / Manager in Training

Site Service Manager

Customer Service Manager

Service Supervisor

Customer Service - Self Storage Manager

Customer Service - Self Storage Manager

Sr. Mgr, Field Service

PWM Client Services Team Leader

Shift Supervisor (M2) - Boise, ID

Field Service Manager-Boise, Idaho

Supervisor Operations - US

Manager, Managed Services (Payroll)

Director, Membership-West Boise YMCA

Sr. Service Delivery Manager

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