Top 76 Generation specialist Jobs in Eagle Mountain, Ut

Member Support Quality Analyst
SmithRx —Lehi, UT
- $54,400 - $64,000 a year
- Mid-level
- High school diploma or GED
- Analysis skills
- Commuter assistance
- Paid parental leave
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Partner Operations Specialist
SmithRx —Lehi, UT
- $25 an hour
- Remote
- Mid-level
- High school diploma or GED
- SQL
- Commuter assistance
- Paid parental leave
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Global Protection Services Specialist
Verisk —Lehi, UT
- Full-time
- Hybrid work
- 18 years or older
- Research
- Mid-level
- Health insurance
- Paid time off
Multichannel Member Support Specialist
SmithRx —Lehi, UT
- $22 an hour
- Weekends as needed
- Google Workspace
- HIPAA
- Windows
- Commuter assistance
- Paid parental leave
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Sales Support Specialist
Eagle Eye Promotions —West Jordan, UT
- From $18 an hour
- Full-time
- Office
- US work authorization
- Fair chance
- Paid training
- Dental insurance
Quick Apply
1d
Marketing Specialist- Property Management
Peak Living —Pleasant Grove, UT
- Full-time
- Marketing
- Mid-level
- Residential
- Dental insurance
- Vision insurance
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Associate Veterinarian
Petco —Taylorsville, UT
- Full-time
- Computer skills
- In-person
- Communication skills
- Health insurance
- 401(k)
Patient Access Specialist (Inbound)
SmithRx —Lehi, UT
- $23 an hour
- Call employer
- Hybrid work
- Google Workspace
- HIPAA
- Windows
- Commuter assistance
- Paid parental leave
Quick Apply
Intraday Management Specialist
Happen Bank, N.A. —Lehi, UT
- Full-time
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
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4d
Customer Care Specialist
Verisk —Lehi, UT
- Extended hours
- Remote
- 18 years or older
- Mid-level
- High school diploma or GED
- Health insurance
- Paid time off
10d
Business Formation Specialist
PRIME Corporate Services —Murray, UT
- Google Workspace
- Mid-level
- Office
- Paid parental leave
- Paid holidays
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Performance Marketing Specialist
JobSight —Lindon, UT
- $60,000 - $90,000 a year
- Full-time
- Background check
- Marketing
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
5d
Hardware Support Specialist
LVT —American Fork, UT
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
Hardware Support Specialist - Swing Shift (Remote)
LVT —American Fork, UT
- Evening shift
- Background check
- Pass drug screening
- Research
- Health insurance
- Dental insurance
Quick Apply
9d
Talent Acquisition Specialist
NRG —Lehi, UT
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
MDU Inventory Control Specialist
McWane Ductile —Provo, UT
- Weekends as needed
- Computer literacy
- Research
- Mid-level
Quick Apply
10d
Manufacturing Maintenance Specialist
Texas Instruments —Lehi, UT
- Night shift
- 18 years or older
- Schematics
- Mid-level
Lead Generation Specialist
BoomCloud —Lehi, UT
- Full-time
- Mid-level
- 2 years
Quick Apply
MDU IT Specialist
McWane Ductile —Provo, UT
- Full-time
- Computer science
- Computer Science
- Mid-level
Quick Apply
Senior Operations Surveillance and Support Specialist
SoFi —Cottonwood Heights, UT
- Google Workspace
- Customer service
- Mid-level
1d

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Member Support Quality Analyst

SmithRx -
Lehi, UT

Quick Apply

Job Details

$54,400 - $64,000 a year

Benefits

Commuter assistance
Paid parental leave
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
Parental leave
Snacks provided
Employee assistance program
Vision insurance
Life insurance

Qualifications

Optimizing workflow processes
Performance dashboard reports
Statistics
Knowledge management
Google Sheets
Google Drive
Defect resolution root cause analysis
Quality control statistical data analysis
Defect analysis
Dashboard creation
Content editing
Dashboard creation support
Mid-level
Internal investigations
Trend analysis
Survey analysis
Quality reports
High school diploma or GED
Quality assurance audits
Analysis skills
Continuous improvement
Call monitoring
Customer service knowledge base
Presentation creation
Quality audits
1 year
Root cause analysis
Online help documentation
Google Slides
Standard operating procedures (SOPs)

Full Job Description

Who We Are:

SmithRx is a rapidly growing, venture-backed Health-Tech company. Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country.

We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

Integrity: Our purpose guides our actions and gives us confidence in the path ahead. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
Courage: We face continuous challenges with grit and resilience. We embrace the discomfort of the unknown by balancing autonomy with empathy, and ownership with vulnerability. We boldly challenge the status quo to keep moving forward—always.
Together: The success of SmithRx reflects the strength of our partnerships and the commitment of our team. Our shared values bind us together and make us one. When one falls, we all fall; when one rises, we all rise.

Job Summary:

SmithRx is looking for a high-energy, self-motivated, results-driven Quality Assurance Specialist. This position plays a significant role in the Member Experience by providing insights and data related to agent performance and the member experience. This ideal candidate will have extensive knowledge in customer service, is detail oriented, and has a passion for analysis. This role will require (but not be limited to) statistical analysis, monitoring omnichannel conversations in a call center environment, update Shelf (knowledge base) articles, recommend continuing education, and support the call center production floor as needed.

What you will do:

Listen to and review contact center interactions to evaluate performance and ensure policies, positioning, and all standard operating procedures are followed.
Review and investigate low scoring surveys and reviews to identify immediate coaching and recovery opportunities.
Participate in regular QA calibration sessions with QA team members, Member Services supervisors and managers.
Track acute and systemic trends at both the agent and team level.
Conduct routine audits and report trends/ improvement opportunities to all stakeholders.
Partner with the Call Center Operations and Training teams to recommend continued education for call center agents.
Create, manage and maintain dashboards and trackers to provide visibility of agent performance and call drivers to the organization, aiding in process improvement.
Assist with creating and editing knowledge base articles, ensuring education materials for call center agents are appropriate and current.
Complete case investigations and root cause analysis projects to address escalations and make improvement recommendations.
Support the call center team as needed.

What you will bring to this role:

HS Diploma or GED or equivalent experience.
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls or 1+ years experience in a SmithRx internal Quality Assurance position.
Experience in Talkdesk (or other Quality Management Software), Shelf, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred.
Demonstrated proficiency in Excel and Google Sheets.
Strong attention to detail.
Effective time management, ability to handle high-volume daily workload efficiently.
Strong analytical skills – ability to work with data and develop insights.
An obsession with customer experience and customer satisfaction.
Strong communication, interpersonal, and presentation skills.
Empathic communicator with a consultative approach, able to see things from another individual's point of view.

What SmithRx Offers You:

Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance
Flexible Spending Benefits
401(k) Retirement Savings Program
Short-term and long-term disability
Discretionary Paid Time Off
Paid Company Holidays
Wellness Benefits
Commuter Benefits
Paid Parental Leave benefits
Employee Assistance Program (EAP)
Well-stocked kitchen in office locations
Professional development and training opportunities

Compensation & Benefits

Base Salary: The range listed above reflects our standard pay scale and actual pay will vary based on work location, job level, job-related knowledge, skills, and experience.
Total Rewards: In addition to base pay, this role may be eligible for bonuses, commissions, or equity. SmithRx offers a variety of benefits to help you live well, including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance and 401(k).

Individual offers are tailored to your geography, experience, skills, and education. Your recruiter can share more specific details during the hiring process. In the meantime, feel free to explore our comprehensive benefits here.

Quick Apply

Refine Your Search

generation specialist jobs in eagle mountain, ut

Member Support Quality Analyst

Partner Operations Specialist

Global Protection Services Specialist

Multichannel Member Support Specialist

Sales Support Specialist

Marketing Specialist- Property Management

Associate Veterinarian

Patient Access Specialist (Inbound)

Intraday Management Specialist

Customer Care Specialist

Business Formation Specialist

Performance Marketing Specialist

Hardware Support Specialist

Hardware Support Specialist - Swing Shift (Remote)

Talent Acquisition Specialist

MDU Inventory Control Specialist

Manufacturing Maintenance Specialist

Lead Generation Specialist

MDU IT Specialist

Senior Operations Surveillance and Support Specialist

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