“Opportunities start here” is more than a slogan at the University of Alaska Anchorage (UAA) Matanuska Susitna College (Mat-Su College); it is our mission. We are committed to helping students turn their educational goals into achievable realities. As an extended campus of UAA, Mat-Su College is seeking a qualified individual for the position of Financial Aid Representative.
Join a dynamic, student-centered university environment where your work directly impacts student success and access to higher education. This role offers the opportunity to guide students and families through the financial aid process, helping them navigate funding options, remove financial barriers, and stay on track toward their academic goals. You will collaborate with a supportive team, engage daily with students, and play a vital role in promoting retention and completion. If you are passionate about helping others, enjoy problem-solving, and thrive in a fast-paced, service-oriented setting, this is an exciting opportunity to grow your career in higher education.
This full-time position serves as a key point of contact for students seeking financial assistance. Responsibilities include advising students on federal, state, and institutional aid programs; reviewing and processing financial aid documents; assisting with FAFSA completion and verification; and ensuring compliance with university, state, and federal regulations. You will also support outreach efforts, help maintain accurate student records in systems such as Banner, and contribute to a welcoming and informative student experience. This is an on-site position based at Mat-Su College.
To thrive in this role, the successful applicant will be detail-oriented and highly organized, with the ability to manage multiple student cases while maintaining accuracy and confidentiality. Strong interpersonal and communication skills are essential, as this position works closely with a diverse student population as well as faculty and staff. The ideal candidate is comfortable interpreting policies, explaining complex financial information in a clear and supportive manner, and navigating student information systems. Experience in customer service, financial aid, or administrative support is helpful, but equally important is a commitment to student success, a willingness to learn, and the ability to take initiative in a collaborative environment.
Minimum Qualifications:
Bachelor’s degree in Business Administration, Finance, Accounting, Education, Counseling, Higher Education Administration, or a related field. May substitute using a lesser degree along with a minimum of two years of experience, or an equivalent combination of relevant training and similar experience.
An unrestricted Alaska driver’s license and clean driving record in compliance with UA Safe Driving criteria is required.
Position Details:
This position is located on the Matanuska-Susitna College. This is a full-time, non-exempt staff position complete with both a competitive salary and full employee benefits package. UA provides a generous compensation package that includes retirement options, annual leave, 12 paid holidays per year, tuition waivers for employees and family members, and affordable medical, dental and vision care coverage. New hires will be placed on the UA Staff Salary Schedule, Grade 78, based on education and experience.
Applications will be reviewed on a rolling basis until a successful candidate is identified. Review of application materials will begin immediately. Search and selection procedures will be closed when a sufficient and viable number of qualified candidates have been identified.
The University of Alaska (UA) reserves the right to require employees to work on-site at the UA facilities. Hybrid and remote work may be approved for employees based in Alaska at the University's discretion. Remote work for employees based outside the State of Alaska may be approved only in exceptional circumstances or when required by the position's job duties.
To view the full list of job responsibilities, please click HERE.
- ️If you have any questions regarding this position, please contact HR Coordinator Micah Horning at [email protected] or 907-746-9334.
- To be eligible for this position, applicants must be legally authorized to work in the United States without restriction. Applicants who now or may in the future require visa sponsorship to work in the United States are not eligible.
This position is part of a bargaining unit represented by the Coalition of Alaska University Staff for Equity (CAUSE)-UAW.
The University of Alaska (UA) is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing this application or during any phase of the interview process, please contact the ADA team at [email protected].
The University of Alaska (www.alaska.edu) is an Equal Opportunity/Equal Access Employer and Educational Institution. The University is committed to a policy of non-discrimination (www.alaska.edu/nondiscrimination) against individuals on the basis of any legally protected status.
The successful applicant is required to complete a background check. Any offer of employment is contingent on the background check.
Your application for employment with the University of Alaska is subject to public disclosure under the Alaska Public Records Act.
All employees at the University of Alaska are expected to uphold the highest standards of ethics and professionalism when conducting or engaged in university business.
- Each university within the University of Alaska system publishes an Annual Security and Fire Safety Report which contains information regarding campus safety and security including topics such as: campus law enforcement authority; crime reporting policies; campus alerts (Timely Warnings and Emergency Notifications); fire safety policies and procedures; programs to prevent dating violence, domestic violence, sexual assault and stalking; the procedures the University will follow when one of these crimes is reported; and other matters of importance related to security on campus. The report also contains information about crime statistics for the three most recent calendar years concerning reported crimes that occurred on campus; in On-Campus Student Housing Facilities; in Noncampus buildings or property owned or controlled by the University or a recognized student organization; and on public property within, or immediately adjacent to and accessible from, the campus. The report also contains fire statistics for any fires occurring in an On-Campus Student Housing Facility during the three most recent calendar years.
Access to the reports is available at:
UAA: (Addresses Anchorage campus, Aviation Technology Complex, JBER - Elmendorf Extension, JBER - Richardson Extension, Kenai Peninsula College - Kachemak Bay campus, Kenai Peninsula College - Kenai River campus, Kodiak College, Kodiak High School Extension, Matanuska-Susitna College, Prince William Sound College, and Prince William Sound College - Cordova Extension) Online: https://www.uaa.alaska.edu/students/safety. Request a paper copy in person: UAA Police Department Office at Room 114 of Eugene Short Hall on the Anchorage campus / UAA Dean of Students Office at Room 122 of Rasmuson Hall on the Anchorage campus. Request a paper copy by mail: 907-786-1120 or [email protected] / 907-786-1214 or [email protected].
UAF: (Addresses Fairbanks Campus, Bristol Bay Campus, Chukchi Campus, Community and Technical College, Kasitsna Bay Campus, Seward Marine Center, Tok Campus, Kuskokwim Campus, and Northwest Campus) Online: https://www.uaf.edu/orca/files/ASFSR.pdf. Request a paper copy in person: UAF Office of Rights, Compliance and Accountability on the 3rd Floor of Constitution Hall. Request a paper copy by mail: 907-474-7300 or [email protected].
UAS: (Addresses the Juneau Auke Bay Campus, Juneau Technical Education Center, Sitka Campus, & Ketchikan Campus) Online: https://uas.alaska.edu/equity-and-compliance/docs/clery/UAS_ASFSR.pdf. Request a paper copy in person: Hendrickson Building, Suite 202 on the Juneau campus. Request a paper copy by mail: 907-796-6371 or emailing [email protected].
