Top 50 Technical support Jobs in Eagle River, Ak

Tech Support III
Anchorage School District —Anchorage, AK
- $71,459 - $93,419 a year
- 8 hour shift
- Computer Science
- English
- Mid-level
Network Support Technician I (Anchorage, Alaska)
GCI —Anchorage, AK
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Part Time Onsite IT Support
Miles IT —Anchorage, AK
- $30 an hour
- Part-time
- Windows
- In-person
- 1 year
- Flexible schedule
Education Technologist
Special Education Service Agency —Anchorage, AK
- $56,694 - $87,027 a year
- Full-time
- Background check
- Google Workspace
- Experience working with individuals with disabilities
- Paid training
- Health insurance
Quick Apply
Support Engineer
Velonex Technologies —Anchorage, AK
- $28 - $32 an hour
- Full-time
- Google Workspace
- Ability to walk for extended periods
- Office
- Mileage reimbursement
- Health insurance
Quick Apply
12d
Customer Service Agent
Everts Air —Anchorage, AK
- From $20 an hour
- Full-time
- Driver's License
- Warehouse
- Typing
- Paid jury duty
- Paid holidays
Quick Apply
9d
IT Client Support Specialist 1/2
State of Alaska —Anchorage, AK
- $27.46 - $31.82 an hour
- Multiple hires
- Office
- Driver's License
- Travel
- AD&D insurance
- Paid holidays
12d
Network and Telecommunications Specialist 1
State of Alaska —Anchorage, AK
- $5,836.50 a month
- Full-time
- Computer Science
- Mid-level
- Office
- AD&D insurance
- Paid holidays
12d
IT Client Support Specialist 2
State of Alaska —Anchorage, AK
- $31.54 an hour
- Part-time
- Inventory management
- Computer literacy
- Mid-level
- AD&D insurance
- Paid holidays
12d
Technical Support Specialist
DenaliTEK —Anchorage, AK
- Mid-level
- Windows
- Under 1 year
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Alaska Pacific University —Anchorage, AK
- Full-time
- Writing skills
- Mid-level
- Office
Help Desk Technician I
Bowhead —Anchorage, AK
- $34.84 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Temporary Tech Support
Anchorage School District —Anchorage, AK
- $19 an hour
- Temporary
- Background check
- English
- Windows
Service Desk Specialist II
State of Alaska —Anchorage, AK
- $36.36 an hour
- 8 hour shift
- Mid-level
- Office
- 3 years
- Paid holidays
- Disability insurance
2d
Help Desk Technician I
UIC Alaska —Anchorage, AK
- $34.84 an hour
- Full-time
- Background check
- Computer science
- Computer Science
Customer Service Clerk
Carrs —Eagle River, AK
- Part-time
- Fair chance
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
11d
Helpdesk Support Technician II
Calista Corporation —Anchorage, AK
- Full-time
- Mid-level
- In-person
- Health insurance
- Dental insurance
Quick Apply
12d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Eagle River, AK
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Customer Service Representative
VCA Animal Hospitals —Anchorage, AK
- Full-time
- Maintenance
- Entry level
- Health insurance
- Dental insurance
IT Support Specialist I
VITUS —Anchorage, AK
- Weekends as needed
- Background check
- Microsoft Outlook
- Office
Quick Apply
1d

I want to receive the latest job alert for technical support in eagle river, ak

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technical support jobs near eagle river, ak

Technical Support Specialist jobs in Anchorage, AK

IT Support jobs in Anchorage, AK

Helpdesk Technician jobs in Anchorage, AK

Customer Service Representative jobs in Eagle River, AK

Service Desk Specialist jobs in Anchorage, AK

Support Engineer jobs in Anchorage, AK

IT Support Specialist jobs in Anchorage, AK

Helpdesk Technician II jobs in Anchorage, AK

Network Technician jobs in Anchorage, AK

Customer Service Representative jobs in Anchorage, AK

Procurement Specialist jobs in Dallas, TX

Technical Support Specialist jobs in Katy, TX

Orientation Mobility Specialist jobs in California

Technical Support Specialist jobs in Costa Mesa, CA

Evening Help Desk Support jobs in Baltimore, MD

Technical Support Specialist jobs in College Station, TX

Technical Support Specialist jobs in Charlotte, NC

It Support jobs in Brevard County, FL

It Support jobs in Long Beach, CA

Remote Work From Home It jobs in Washington State

Tech Support III

Anchorage School District -
Anchorage, AK

Apply Now

Job Details

Full-time
$71,459 - $93,419 a year

Qualifications

English
Windows
Driver's License
Computer hardware
Desktop applications
Desktop administration

Full Job Description

JobID: 23817

Position Type:
Information Technology/Tech Support III

Date Posted:
7/30/2026

Location:
INFORMATION TECHNOLOGY

Bargaining Unit: ACE
Work Year: 230 days per year, 12 contract payments
Work Day: 8 hours per day
FTE: Full time, 1.0 FTE
Salary: ACE 8, step H - S ($71,459 - $93,419), DOE

Job Summary
The Tech Support III position works closely with other Information Technology staff to provide technical support for Anchorage School District users regarding server, desktop operating system, and application issues. The Tech Support III position is the highest level of support in a three-tiered technical model responsible for handling the most advanced technology issues. These individuals are experts in their field and responsible for research and development of solutions to new or unknown issues. The position has a retirement association with the Public Employees' Retirement System (PERS).

Job Requirements
The following are required:

An associate's degree with major emphasis in computer science, MIS, or a related field of study is required. Equivalent education, training, and experience may be considered in lieu of the degree requirement.
Four years of progressively responsible experience in technical support and customer service associated with technical systems.
Experience with Macintosh and Windows operating systems, applications, and hardware.
A current Alaska driver's license and transportation to be used for district business.

The following are preferred:

Experience with and in-depth knowledge of Anchorage School District locations, applications, technology infrastructure, and procedures.
A+, Microsoft MCSE, Apple, or Cisco certification.
Supervisory experience.
Experience with server-based applications and data communications networks.
Experience with scripting and automation.
Knowledge of client management suites such Casper and Altiris, and relevant server processes for mass image deployment.
Familiarity with IT Infrastructure Library (ITIL) concepts and practices.
Extensive knowledge of and working ability with open directory and active directory.
Project management skills and knowledge of project management software.
Exceptional interpersonal skills and the ability to calm and work with irritated and discouraged users.

Essential Job Functions

Performs as an enterprise application support lead at the IT Service Desk, overseeing the daily activity and routing of escalated tickets to appropriate groups for resolution.
Coordinates multiple projects simultaneously, taking ownership of issues from start through to resolution and meeting objectives.
Oversees the documentation and troubleshooting of desktop operating systems, user applications, and supported peripherals in both Macintosh and Windows environments.
Oversees, develops, and approves training manuals and aids for applications.
Documents and oversees the trainings for computer and application usage for peers and subordinates.
Oversees the daily work of system, programming, and network staff on client-server based application deployment and troubleshooting.
Documents and supports the application, network, and support staff in monitoring the application connectivity over the district network.
Assigns and assists in the documentation of troubleshooting and service request procedures using ITIL guidelines.
Oversees the daily monitoring and documentation of IT support ticket data collection, creation, and completion.
Documents and assigns the tracking of tickets to completion and the maintaining of ticket data.
Performs quality assurance checks on resolved tickets to ensure customer satisfaction.
Creates, documents, develops, and maintains a definitive media library of current software and license data for the Information Technology Department.
Documents and implements Operations Level Agreement (OLA) policies and procedures.
Implements Service Level Agreement (SLA) policies and procedures.
Documents and implements methods to improve key performance indicators.
Supports the implementations of the methods for Continual Service Improvement and to improve Critical Success Factors.
Uses exceptional listening and logical reasoning skills to analyze problems and determine solutions. Directs, documents, and facilitates implementation of evaluated courses of action and proposed solutions to problems in the test and production environments.
May assist in supervising personnel and advises staff on policy, procedures, and priorities.

Physical/Mental Demands
The physical demands of this job require frequent standing, walking, sitting, speaking, and hearing. Specific visual abilities are also required. The employee is regularly required to reach with his/her hands and arms and occasionally lift items weighing less than 40 lbs. Additionally, the employee must be able to communicate by oral and written means in an appropriate business manner and have cognitive skills to understand instructions, readily recall facts and details, handle conflict, and make effective decisions under pressure. The employee must have the ability to effectively manage the stress of working with students, parents, and other employees representing diverse cultures, personalities, and work styles in a dynamic work environment.

The Anchorage School District is committed to providing reasonable accommodations, according to applicable state and federal laws, to all individuals with qualified physical or mental disabilities.

Work Environment
Work is performed in a professional environment with a wide variety of individuals having differing functions, personalities and abilities, including working with diverse groups of people in a variety of different settings.

While performing the duties of this job the employee may be regularly exposed to a video display. The employee may be exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.

Additional Job Information
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments.

Anchorage School District employees must possess the ability to read and write in English. This includes the ability to communicate in English with school staff, coworkers, and the public. Employees must also have the ability to comprehend and carry out oral and written directions and understand and follow English instructions and written documents.

Offers of employment are contingent upon completion of a satisfactory criminal background check.

This position may be required to work in ASD facilities on the military installations (JBER). Please visit www.dhs.gov/real-id-enforcement-brief for additional information.

The Anchorage School District is an Equal Opportunity Employer.

Apply Now

Refine Your Search

technical support jobs in eagle river, ak

Tech Support III

Network Support Technician I (Anchorage, Alaska)

Part Time Onsite IT Support

Education Technologist

Support Engineer

Customer Service Agent

IT Client Support Specialist 1/2

Network and Telecommunications Specialist 1

IT Client Support Specialist 2

Technical Support Specialist

IT Support Technician

Help Desk Technician I

Temporary Tech Support

Service Desk Specialist II

Help Desk Technician I

Customer Service Clerk

Helpdesk Support Technician II

Seasonal, Operations Technical Specialist (Part Time)

Customer Service Representative

IT Support Specialist I

I want to receive the latest job alert for technical support in eagle river, ak

Related Searches

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected