Top 86 Help desk Jobs in East Granby Ct

Sr. Infra Ops – IT Engineer
The Hartford —Hartford, CT
- $116,800 - $175,200 a year
- Full-time
- Hybrid work
- Office
- 8 years
- Analysis skills
3h
In-Home Sales & Tech Support (Part Time)
Asurion Insurance Services —East Hartford, CT
- $25.85 an hour
- Part-time
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
Application Specialist I- Deposits #531
COCC —Southington, CT
- $48,110 - $66,104 a year
- Full-time
- Research
- Mid-level
- Bachelor's degree
- Wellness program
- Tuition reimbursement
Quick Apply
Help Desk Technician
Kinsley Power Systems —East Granby, CT
- $26 - $32 an hour
- Weekends as needed
- Mid-level
- High school diploma or GED
- 2 years
Quick Apply
IT Help Desk Technician
DUREZ CORP —Agawam, MA
- $51,000 - $64,500 a year
- Background check
- Computer science
- Microsoft Access
- Work from home
8d
Help Desk Technician I (FT)
Westfield Bank —Westfield, MA
- $22.79 - $34.18 an hour
- Full-time
- Microsoft Outlook
- Office
- Windows
9d
Desktop Support Specialist
Opus Inspection,Inc —East Granby, CT
- $21 - $26 an hour
- Monday to Friday
- Computer science
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
14d
Help Desk Technician
Suzor IT —East Windsor, CT
- $22.50 - $26.50 an hour
- Full-time
- Mid-level
- Travel
- 2 years
- Mileage reimbursement
- 401(k)
Quick Apply
IT Help Desk Professional
The Aero ALL-GAS Company —Hartford, CT
- Part-time
- Office
- Windows
- Residential
- Paid holidays
- Health insurance
Quick Apply
Computer Lab Assistant - Part-time
The Town of West Hartford —West Hartford, CT
- $23.09 - $28.57 an hour
- Part-time
- Customer service
- Computer literacy
- Windows
11d
Help Desk and ID Office Manager
University of Hartford —West Hartford, CT
- $55,500 - $70,000 a year
- Full-time
- Mid-level
- Office
- Ability to lift 50 pounds
Level 1 Technical Support - Remote / Hybrid
Northeast IT Systems, Inc. —Glastonbury, CT
- $26.44 - $31.25 an hour
- Full-time
- Hybrid work
- Background check
- Clean driving record
- Mid-level
- Health savings account
- Paid holidays
Quick Apply
11d
Help Desk Engineer
The Walker Group —Farmington, CT
- Mid-level
- 1 year
- Communication skills
- Paid parental leave
- Disability insurance
Helpdesk Support
Acusensus United States —East Hartford, CT
- Full-time
- Mid-level
- 3 years
- AWS
- Health insurance
- Dental insurance
Quick Apply
IT Support Professional: Information Technology- 7164
Community Health Resources (CHR) —Windsor, CT
- $23.92 an hour
- Part-time
- Computer science
- Computer Science
- Research
- Wellness program
- Loan repayment program
Quick Apply
6d
IT Support Professional: Information Technology- 7165
Community Health Resources (CHR) —Windsor, CT
- $23.92 an hour
- Part-time
- Computer science
- Computer Science
- Research
- Wellness program
- Loan repayment program
Quick Apply
6d
IT Operations Analyst
CVS Health —Windsor, CT
- $21.10 - $44.99 an hour
- 12 hour shift
- Mid-level
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
4h
System Administrator
New Charter Technologies —Torrington, CT
- $50,000 a year
- 8 hour shift
- Azure
- Windows
- AWS
- Health insurance
- 401(k) matching
12d
Solutions Technician Tier 1
CodeBlue Managed Services —Enfield, CT
- $20 - $25 an hour
- Overtime
- English
- Research
- Windows
- Health insurance
- Dental insurance
Quick Apply
6d
Helpdesk Technician
VESTA CORPORATION —Weatogue, CT
- $65,000 - $70,000 a year
- Background check
- Clean driving record
- 6 years
- Paid holidays
- Disability insurance
Quick Apply
9d

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help desk jobs near east granby ct

Sr. Infra Ops – IT Engineer

The Hartford -
Hartford, CT

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Job Details

Full-time
$116,800 - $175,200 a year
3 hours ago

Qualifications

Performance monitoring
Machine learning/AI-based analysis
Automation
Tooling
Incident report management
IT system monitoring
Incident management software
Incident Escalation
Prompt engineering
Log analysis tools
Customer support ticket management
Data analytics
Network monitoring tools
AI-driven automation
Escalation handling
Ticketing system technical support

Full Job Description

Senior IT Engineer - IE07BE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Sr. Infra Ops - IT Engineer is responsible for leveraging agentic AI to quickly identify, assess, and resolve critical service issues and major incidents, ensuring swift detection and response. The successful candidate will demonstrate engineering-level technical depth in AI, cloud computing concepts, and infrastructure platforms, partnering with cross-functional teams for service restoration and continuously improving the event management process. This position is critical in enhancing enterprise resilience and implementing proactive AI-driven operations within the Technology Command Center.

This role will have a Hybrid work schedule, with the expectation of working in an office (Hartford, CT or Charlotte, NC) 3 days a week (Tuesday through Thursday).

Key Responsibilities

Manage technical and executive communication for major incidents.
Perform alert triage, correlation, and initial impact assessment to separate actionable events from non-actionable noise.
Support major incident detection and escalation by validating symptoms, confirming affected services, and engaging resolver teams.
Use standard operating procedures, runbooks, and decision frameworks to investigate, prioritize, and escalate events.
Maintain situational awareness during active events; document event patterns and operational observations.
Promote events to incidents when thresholds are met; partner with internal and external teams during restoration activities.
Identify opportunities to improve monitoring effectiveness, event quality, automation, and operational readiness.

Partnership & Work Expectations

Collaborate with infrastructure, application, reliability engineering, service desk, and vendor teams to ensure effective event response and service restoration.
Support continuous improvement by identifying recurring alert issues, documenting operational insights, and recommending enhancements to monitoring, runbooks, and automation.

Schedule & Role Expectations

May require shift coverage, off-hours support, and escalation activities aligned to a 24x7 operational model and follow-the-sun support structure.

Required Qualifications

8+ years' experience in monitoring and observability tools such as Splunk, Dynatrace, ITSI, Moogsoft, ThousandEyes, or similar.
Experience in AI-driven data analysis and problem solving.
AI tool proficiency including prompt engineering and Interrogation skills
Familiarity with ITSM and ticketing platforms, including incident creation, categorization, escalation, and documentation.
Understanding of event correlation, alert prioritization, service impact analysis, and basic automation/workflow enablement.
Strong analytical thinking and operational judgment.
Ability to work under pressure during high-impact events.

Candidate must be authorized to work in the US without company sponsorship. The company will not support the STEM OPT I-983 Training Plan endorsement for this position.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$116,800 - $175,200

Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

Apply Now

Refine Your Search

help desk jobs in east granby ct

Sr. Infra Ops – IT Engineer

In-Home Sales & Tech Support (Part Time)

Application Specialist I- Deposits #531

Help Desk Technician

IT Help Desk Technician

Help Desk Technician I (FT)

Desktop Support Specialist

Help Desk Technician

IT Help Desk Professional

Computer Lab Assistant - Part-time

Help Desk and ID Office Manager

Level 1 Technical Support - Remote / Hybrid

Help Desk Engineer

Helpdesk Support

IT Support Professional: Information Technology- 7164

IT Support Professional: Information Technology- 7165

IT Operations Analyst

System Administrator

Solutions Technician Tier 1

Helpdesk Technician

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