Additional Links:
This position is covered by the Administrative Clerical Bargaining Unit; click here to review the current NP-3 Contract.
This position is in salary group CL-11; click here to review the current NP-3 Pay Plan.
This position is part of a classified Bargianing Unit. The benefits are:
Excellence, Teamwork, Leadership, and Innovation. These values define UConn Health. We are looking for team members that share these same values. Our top-rated organization is looking to add a full-time Telecommunication Operator to our growing Cancer Center team located in Farmington, CT. If you have a background in this field, as well as a passion for customer and patient experience, we want to hear from you.
SUPERVISION RECEIVED: Initially works under the close supervision of an employee of higher grade; works more independently with acquired experience.
EXAMPLES OF DUTIES:
Responds to telephone inquiries, determines caller's needs, and communicates need to appropriate individual, medical staff or provider.
Obtains patient information and verifies accuracy of system data.
Documents telephone inquiries, complaints, conversations and action taken.
Schedules appointments and sends out appointment letters.
Calls patients for scheduled appointments and instruct patients in any necessary preparations.
Responds to correspondence and handle request as needed.
Maintains records; may operate a computer.
May perform varied clerical, typing and statistical work.
Performs related duties as required.
MINIMUM QUALIFICATIONS REQUIRED
KNOWLEDGE, SKILL AND ABILITY: Interpersonal skills; oral and written communication skills; ability to speak proper English and to enunciate clearly; ability to operate office and communications equipment; ability to follow written and oral instructions; ability to think and act quickly in emergency situations with judgment and discretion; ability to maintain records.
EXPERIENCE AND TRAINING: Any experience and training which would be expected to provide the knowledge, skill and abilities outlined above.
PREFERRED QUALIFICATIONS:
Experience using EPIC
High call volume experience in a clinical call center setting
Previous experience in an oncology, infusion center, hospital, or specialty clinic preferred.
Experience operating a multi-line telephone system with high call volumes.
SCHEDULE:
Full time, Forty (40) hours per week, Monday - Friday, 8:00 am to 4:30 pm, 30 Minute unpaid meal break. Hybrid role with days scheduled to work from office as requested. Hybrid role is subject to change per management based on department needs.
Why UConn Health
UConn Health is a vibrant, integrated academic medical center that is entering an era of unprecedented growth in all three areas of its mission: academics, research, and clinical care. A commitment to human health and well-being has been of utmost importance to UConn Health since the founding of the University of Connecticut schools of Medicine and Dental Medicine in 1961. Based on a strong foundation of groundbreaking research, first-rate education, and quality clinical care, we have expanded our medical missions over the decades. In just over 50 years, UConn Health has evolved to encompass more research endeavors, to provide more ways to access our superior care, and to innovate both practical medicine and our methods of educating the practitioners of tomorrow.
