Computer Support Analyst
Michigan State University Human Resources is seeking a technology-focused professional to provide comprehensive computer and systems support for a dynamic HR organization serving more than 130 users. This role serves as a trusted resource for troubleshooting hardware and software issues, supporting system operations, maintaining technology infrastructure, and recommending innovative solutions that enhance service delivery. The position combines hands-on technical support with customer service, problem-solving, and continuous improvement. Success in this role requires strong technical expertise, effective communication skills, and a commitment to delivering responsive, reliable support to colleagues across the organization.
Salary
The salary range for this position is fixed at $67,000 – $72,750. Final compensation will be determined based on relevant experience within this range.
Remote Work Capability
This position is based in East Lansing, Michigan, on the campus of Michigan State University. MSU Human Resources supports flexible work arrangements, and this position is eligible for a hybrid work schedule (if desired). Due to the nature of the role, employees generally alternate between one week working fully onsite and one week working fully remotely. Flexible work arrangements are subject to supervisory approval and ongoing assessment to ensure they effectively support individual performance, team collaboration, service delivery, and departmental objectives.
What You’ll Do
- Serve as the primary point of contact for first-level technology support, responding to and resolving hardware, software, system, and user-access issues.
- Analyze user needs, diagnose technical problems, and develop effective solutions that support business operations and service delivery.
- Troubleshoot and maintain desktop computers, laptops, servers, and related technologies to ensure optimal performance and reliability.
- Support Windows-based operating systems, VMware environments, and associated system-level software applications.
- Recommend, evaluate, implement, and administer new or enhanced hardware and software solutions.
- Develop and deliver training, documentation, procedures, and user guidance to improve technology adoption, security awareness, and operational effectiveness.
- Partner with managers, administrators, and staff to identify technology needs, explain solutions, and support projects and operational initiatives.
- Escalate complex issues as appropriate while maintaining effective communication and ensuring timely resolution for end users.
What We’re Looking For
- Customer-Focused Service – Demonstrates a commitment to providing responsive, professional, and solutions-oriented support while building positive working relationships with users at all levels of the organization.
- Technical Problem Solving – Effectively diagnoses issues, analyzes root causes, evaluates options, and implements practical technology solutions to meet operational needs.
- Communication and Collaboration – Communicates technical information clearly to both technical and non-technical audiences and collaborates effectively with colleagues, managers, and stakeholders.
- Continuous Learning and Innovation – Maintains current knowledge of emerging technologies and proactively identifies opportunities to enhance systems, processes, and the user experience.
- Accountability and Reliability – Takes ownership of responsibilities, follows through on commitments, and consistently delivers high-quality, secure, and dependable technology support.
Why Join Us
- Make a Difference: Support the technology that enables MSU Human Resources to serve thousands of employees across one of the nation's leading public research universities.
- Flexibility and Balance: Enjoy a hybrid work environment that combines onsite collaboration with remote work opportunities.
- Grow Your Career: Expand your technical expertise through diverse projects, continuous learning opportunities, and exposure to enterprise-level systems and technologies.
Knowledge equivalent to that which normally would be acquired by completing a four-year college degree program in Information Systems or a related technical field; one to three years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience.
Excellent Customer Service skills; organizational skills; experience in computer desktop and laptop hardware and software troubleshooting, Windows 10 administration, Windows Server Administration, Microsoft Endpoint Configuration Manager experience, Active Directory OU Administration, Perceptive Content or other document imaging platform experience.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.
Resume
Cover Letter
STANDARD 8-5
https://hr.msu.edu/
MSU strives to provide a flexible work environment and this position has been designated as remote-friendly. Remote-friendly means some or all of the duties can be performed remotely as mutually agreed upon.
