Top 5 Technical support specialist Jobs in East Peoria, Il

Technical Success Specialist
360 RAIN —Morton, IL
- $65,000 - $85,000 a year
- Full-time
- Mid-level
- Travel
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
14d
Technical Support Specialist
Illinois Mutual Life Insurance Company —Peoria, IL
- $46,000 - $50,000 a year
- Full-time
- Computer science
- Computer Science
- Research
- Paid holidays
- Disability insurance
Quick Apply
12d
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —Peoria, IL
- $16.06 - $24.09 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Health insurance
- Employee assistance program

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Technical Success Specialist
360 RAIN —Morton, IL
On the support side, you're handling inbound calls and tickets on a rotating schedule, diagnosing issues remotely, and knowing exactly when and how to escalate…
$65,000 - $85,000 a year
Quick Apply
14d

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Technical Success Specialist

360 RAIN
Morton, IL

Quick Apply

Job Details

Full-time
$65,000 - $85,000 a year
14 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Teamwork
System testing
Organizational skills
Mechanical troubleshooting
Time management

Full Job Description

About 360 Rain

360 RAIN is an adaptive application system that includes an autonomous machine, infrastructure, and appbased control. The system autonomously delivers water, nutrients, and manure throughout the season while you adapt input selection, application rates, and timing to fit your operation.

Overview

As a 360 RAIN Technical Success Specialist, you split your time between two main things: delivering an excellent experience in the moments dealers and customers need help and building the resources that prevent those moments from happening in the first place. On the project side, you're hands-on with testing equipment, producing installation documentation, and creating instructional videos that keep dealers self-sufficient and reduce repeat issues across the fleet. On the support side, you're handling inbound calls and tickets on a rotating schedule, diagnosing issues remotely, and knowing exactly when and how to escalate issues. Every call, ticket, and resource created is a chance for you to turn a frustrating moment into an experience worth talking about. When the season demands it, you'll travel to support installations, training, and events.

Key Responsibilities

Equipment Testing: Conduct hands-on testing of machine equipment to ensure functionality and reliability.
Documentation Development: Create and update clear, user-friendly documentation & videos for service processes and equipment installation procedures.
Dealer Training: Travel to customer sites of our new dealers to lead and train the dealership technicians with machine installations and site setups to ensure maximum success of 360 RAIN
Team Collaboration: Work closely with the Sales Team and Engineering Team to troubleshoot issues and improve service processes.
Customer Engagement: Answer in-bound support calls and tickets on a 1-2 week per month rotation. Diagnose and resolve the issue or quickly escalate to the next level to ensure a consistent, high-quality customer experience across all interactions.
Learning and Growth: Actively participate in training opportunities and assigned projects to develop technical skills and knowledge of 360 RAIN’s products and services.

Education & Experience

Two-year agricultural related degree, technical related degree, or 2+ years of related experience

Knowledge, Skills & Abilities

Strong mechanical aptitude and troubleshooting skills
Excellent customer service and communication skills (phone and written)
Solid understanding of the agriculture industry
Self-motivated, dependable, and results-driven Strong time management and organizational skills
Takes ownership and follows through
Positive, team-oriented attitude
Willingness to learn and adapt quickly

Travel

Anticipated travel for this role will be 10-15% depending on season.
Some international travel assignments to Canada, Mexico, Europe, South America, South Africa, & Australia could also be expected.

Benefits

Medical, Dental, Vision, Life and Disability, Accident and Critical Illness Insurance
401(k) plan with company matching contributions
Paid Time Off
Paid Holidays

Pay: $65,000.00 - $85,000.00 per year

Work Location: In person

Quick Apply

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technical support specialist jobs in east peoria, il

Technical Success Specialist

Technical Support Specialist

Seasonal, Operations Technical Specialist (Part Time)

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