Top 59 Technical support Jobs in East Syracuse, Ny

Operational Analyst - Information Technology
Solvay Bank —Syracuse, NY
- $23 - $27 an hour
- Computer literacy
- Writing skills
- Ability to climb stairs
- Health insurance
- Dental insurance
Quick Apply
IT Help Desk Specialist
Belden Inc —East Syracuse, NY
- $67,000 - $72,000 a year
- Hybrid work
- Microsoft Outlook
- Research
- Office
- Health savings account
- Employee stock purchase plan
4d
PC Support Technician
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Customer service
- Research
- Bachelor's degree
Help Desk Analyst
SUNY Upstate Medical University —Syracuse, NY
- Full-time
- Mid-level
- Windows
- Associate's degree
Associate IT Support Professional
Saab —East Syracuse, NY
- $62,354 - $64,400 a year
- On call
- Microsoft Outlook
- Pass drug screening
- No experience needed
- Paid holidays
- Disability insurance
Help Desk Specialist 1
Community Financial System, Inc. —Syracuse, NY
- $21.75 - $30.50 an hour
- Full-time
- 18 years or older
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Technical Support Representative II (M-F 11am - 7:30pm)
Baxter —Skaneateles Falls, NY
- $52,800 - $72,600 a year
- Monday to Friday
- Mid-level
- High school diploma or GED
- Continuous improvement
- Paid parental leave
- Employee stock purchase plan
Customer Service Representative
Eaton —Syracuse, NY
- $47,000 - $69,000 a year
- Hybrid work
- Background check
- Bachelor's degree
- Fair chance
- Retirement plan
PC Helpdesk Technician
C&S Companies —Syracuse, NY
- $24 - $36 an hour
- Full-time
- Research
- Mid-level
- Office
Quick Apply
9d
IT Support Specialist - Syracuse, NY
SGI Global, LLC —Syracuse, NY
- $50,000 - $70,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Computer Science
Quick Apply
Systems Support Analyst 1
Spinoso Real Estate Gro —Syracuse, NY
- $50,000 - $65,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Mid-level
- SQL
- Paid holidays
- Disability insurance
Branch Support Specialist - Liverpool, NY
Green Mountain Electric Supply —Liverpool, NY
- $24 - $28 an hour
- Mid-level
Tier 1 Managed IT Technician
Usherwood Office Technology —Syracuse, NY
- $21 - $25 an hour
- Computer science
- Computer Science
- Research
IT Technician
HP Hood —Oneida, NY
- $73,000 - $85,000 a year
- Computer Science
- 5 years
- Mid-level
- Health insurance
- Dental insurance
3d
IT Technician (FT $22.00/Hour)
Catholic Charities of Onondaga County —Syracuse, NY
- $22 an hour
- Full-time
- Mid-level
- Windows
- Microsoft Office
- Flexible schedule
IT Administrator
Comfort Windows —Syracuse, NY
- $22 - $27 an hour
- Full-time
- Computer literacy
- Windows
- Data entry
Quick Apply
Computer Consultant II
Syracuse University —Syracuse, NY
- $62,500 - $63,000 a year
- Online Application
- Hybrid work
- Word processing
- Mid-level
- Windows
5d
IT Support Specialist
KMRG, LLC —Syracuse, NY
- $70,000 - $80,000 a year
- Overtime
- Microsoft Excel
- Up to 50% travel
- Mid-level
12d
Information Technology Support Specialist I/II
Nascentia Health —Syracuse, NY
- $62,353 - $88,792 a year
- Weekends as needed
- Background check
- Pass drug screening
- Mid-level
- Health savings account
- Paid holidays
Help Desk Technician
SUNY Morrisville —Morrisville, NY
- $45,500 - $50,000 a year
- Full-time
- Customer service
- System design
- Mid-level

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technical support jobs near east syracuse, ny

Operational Analyst - Information Technology

Solvay Bank -
Syracuse, NY

Quick Apply

Job Details

$23 - $27 an hour

Benefits

Health insurance
Dental insurance
401(k) matching

Qualifications

High school diploma or GED

Full Job Description

At Solvay Bank, our formula for success combines the traditions of our culture and a sharp strategic vision. We are a growth-oriented community bank that fosters excellence, pride, teamwork and engagement in our workplace. Consider an opportunity as part of our Information Technology team.

Operational Analyst – Information Technology

The Operational Analyst is an entry‑level role responsible for supporting daily technology operations within the Bank’s production environment. This role combines computer operations, first‑level help desk triage, and IT documentation maintenance. The ideal candidate is detail‑oriented, eager to learn, and comfortable working in a structured environment with established processes.

Qualified individuals will have a basic understanding of computer systems, networks and common business applications as well as the ability to learn banking systems, security requirements and operational processes. Strong attention to detail, ability to follow structured procedures, clear communications skills and a customer service mindset are required. Associates degree or technical certification preferred.

For over 100 years Solvay Bank has been dedicated to our customers and our community. Join us and enjoy the many rewards; matched 401(K) retirement savings, health and dental coverage, and more.

Internal applications must be submitted by 8/5/2026

Solvay Bank is an EOE/AA/Disability/Veteran

https://dol.ny.gov/system/files/documents/2023/06/p690-your-rights-as-an-employee-to-express-breast-milk-at-work-.pdf

https://dol.ny.gov/system/files/documents/2022/02/ls740_1.pdf

Position Title: Reports To:

Operational Analyst – Information Technology VP, Information Technology Manager

POSITION SUMMARY:

The Operational Analyst is an entry level role responsible for supporting daily technology operations within the bank’s production environment. This role combines computer operations, first level help desk triage, and IT documentation maintenance. The ideal candidate is detail oriented, eager to learn, and comfortable working in a structured environment with established processes.

JOB RESPONSBILITIES:

Computer & Core Operations:

Monitor scheduled jobs and batch processing across core banking systems and supporting platforms
Perform routine system checks to ensure availability, accuracy, and timely completion of operational tasks
Identify and escalate exceptions, failed jobs, or system alerts according to established procedures
Maintain operational logs, runbooks, and daily checklists in alignment with audit and compliance standards

Help Desk Triage & User Support:

Serve as the first point of contact for internal employees requesting IT assistance
Perform initial troubleshooting for issues, access problems, and common banking application errors
Create and document tickets with clear details for escalation to support teams
Provide basic guidance on bank‑approved software, security practices, and access procedures

Documentation Review & Cleanup:

Review existing IT procedures, runbooks, and knowledge base articles for accuracy and completeness
Update documentation to reflect current systems, workflows, and compliance requirements
Standardize formatting and ensure alignment with bank documentation standards and audit expectations
Collaborate with senior IT staff to validate technical content and ensure consistency across departments
Other duties as assigned

QUALIFICATIONS:

Basic understanding of computer systems, networks, and common business applications
Strong attention to detail and ability to follow structured procedures
Clear communication skills and a customer‑service mindset
Ability to learn banking systems, security requirements, and operational processes

SKILLS:

Experience with IT ticketing systems (ServiceNow, ServiceDesk, Jira, etc.)
Exposure to batch‑processing or mainframe environments
Exposure to banking software (Fiserv, Finastra, FIS, etc.)
Familiarity with ITIL concepts or service‑management frameworks
Interest in automation, scripting, or process improvement

EDUCATION AND/OR EXPERIENCE

High school diploma or equivalent required; associate degree or technical certification preferred

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; and talk or hear. The employee frequently is required to stand, walk, sit, and climb stairs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Occasional lifting of equipment up to 40 pounds. Ability to travel between Bank locations as needed. Availability to respond to after-hours technology emergencies when needed.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The noise level in the work environment is moderate.

Non-Exempt 7-2026

Quick Apply

Refine Your Search

technical support jobs in east syracuse, ny

Operational Analyst - Information Technology

IT Help Desk Specialist

PC Support Technician

Help Desk Analyst

Associate IT Support Professional

Help Desk Specialist 1

Technical Support Representative II (M-F 11am - 7:30pm)

Customer Service Representative

PC Helpdesk Technician

IT Support Specialist - Syracuse, NY

Systems Support Analyst 1

Branch Support Specialist - Liverpool, NY

Tier 1 Managed IT Technician

IT Technician

IT Technician (FT $22.00/Hour)

IT Administrator

Computer Consultant II

IT Support Specialist

Information Technology Support Specialist I/II

Help Desk Technician

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