Overview:
The Service Clerk provides excellent customer service by efficiently and accurately bagging customer groceries. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere and treating each and every customer and associate like one of the family!
Minimum Qualifications:
1. Must be passionate about people and committed to customer service excellence!
2. Must be able to work as a team member and interact positively with customers.
3. Must possess a high standard of integrity and reliability.
4. Successful completion of e-learnings and department training programs.
5. Must be able to read, write, speak, and understand English.
6. Ability to work a schedule based on the business needs of the store location.
7. Authorized to work within the U.S.
Responsibilities:
The list of essential functions is not exhaustive and may be supplemented as necessary by the company.
1. Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
2. Commit to the “Golden Rule” and work with management and fellow associates to build a strong customer service team.
3. Assist customers in unloading their purchases onto the conveyor belt at the checkout (when and if applicable).
4. Utilize all the techniques specified in training to properly bag customer orders.
5. Carry/push groceries in a shopping cart to the customer’s vehicle, and assist loading groceries into the vehicle (when and if applicable).
6. Collect shopping carts from the parking lot and other areas and return them to designated area, being sure to remove flyers and other debris.
7. Notify customer service manager or assistant customer service manager of any problems: customer inquiries or complaints, potential security problems, shrink problems within the store, perishable overstock at check stand (returns), or any unusual problems or situations.
8. Participate actively in controlling shrink (loss of profit), checking the bottom of carriages, shoplifting awareness, associate theft, and perishable overstock control.
9. Keep work area clean and neat and replace cleaning and bagging supplies in the checkout lane.
10. Ensure company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved.
11. Other duties as assigned by management.
Secondary Job Functions:
1. Service Clerks may be scheduled as Lot Attendants, with the following requirements:
1. Proactively providing incredible customer service by offering to assist customers with their grocery purchases.
2. Maintaining the appearance and safety of the parking lot, sidewalk, and lobby.
3. Ensuring customers have easy access to shopping carts.
4. Keeping shopping carts clean and dry, wiping them down in the snow or rain.
5. Other duties as assigned by the management team.
Physical Demands: (per work day):
Physical Demands and Safety Risk Factors: The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.
Physical Demands
Frequency
Carrying up to 50 lbs, pulling up to 250 lbs, climbing, and crawling.
1-33% (O) Occasionally
Lifting up to 50 lbs, bending, balancing, kneeling, reaching at waist or overhead, and smelling.
34-66% (F) Frequently
Standing and walking on a tile, concrete floor or pavement, pushing up to 250 lbs, crouching, handling, fingering, feeling, talking, seeing, and hearing.
67-100% (C) Continuously
Safety Risk Factors
Frequency
Loud noise, slippery or cluttered floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions.
1-33% (O) Occasionally
Twisting of back and neck.
34-66% (F) Frequently
Machines, tools, and equipment utilized:
Shopping cart, handbasket, phones/paging system, store computer system, bagging supplies, U-boats, approved cleaning supplies.
Repetitive Action:
The continuous movement of the entire body.
Working Conditions: Working environment is inside and maybe outside in cold or hot temperatures that may be wet or humid.
Hiring Range: In accordance with MA Pay Transparency requirements, the following represents a good faith estimate of the hiring range for this position. At Roche Bros., we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to education, experience, qualifications, and internal equity. The hiring range for this position is $15.00 - $17.90 per hour.
