Sark Wire is seeking a motivated and detail-oriented Quality Control Coordinator to support and maintain our Quality Management System (QMS) and ensure compliance with ISO 9001:2015, customer requirements, and industry regulations. This position plays a key role in driving quality initiatives, supporting audits and certifications, resolving customer quality concerns, and promoting continuous improvement throughout the organization.
The ideal candidate will have experience in manufacturing quality systems, strong analytical and problem-solving skills, and the ability to collaborate effectively across departments to ensure product quality and customer satisfaction.
Key Responsibilities
- Maintain and continuously improve the Quality Management System (QMS) in accordance with ISO 9001:2015 requirements.
- Develop and maintain quality procedures, inspection standards, documentation, and record-control systems.
- Coordinate inspections of incoming materials, in-process production, and finished products to ensure compliance with specifications and quality standards.
- Analyze quality data, identify trends, and lead corrective and preventive action (CAPA) initiatives.
- Investigate customer complaints and internal quality issues using tools such as 8D, 5 Whys, Fishbone Analysis, SPC, MSA, and FMEA.
- Serve as the primary contact for customer quality concerns, ensuring timely communication, containment, corrective actions, and issue resolution.
- Collaborate with Production, Engineering, Procurement, and Sales & Marketing to improve quality and operational performance.
- Manage customer specifications and quality-related information within SAP.
- Coordinate calibration and maintenance activities for inspection, measuring, and testing equipment.
- Support internal audits, external audits, certification activities, management reviews, and compliance initiatives.
- Maintain company certifications and regulatory compliance programs, including ISO 9001, RoHS, REACH, CMRT, and Prop 65 requirements.
- Develop and deliver quality-related training, including ISO awareness, onboarding, and annual refresher training.
- Monitor and report key quality performance metrics and recommend opportunities for improvement.
- Support daily manufacturing quality activities and provide technical guidance on quality-related matters.
Education
- Bachelor's degree in Quality Assurance, Engineering, Manufacturing, Industrial Technology, Chemistry, or a related field preferred.
- Equivalent combinations of education, technical training, and relevant experience will be considered.
Experience
- Minimum of 5 years of experience in Quality Assurance, Quality Control, or Quality Systems within a manufacturing environment.
- Experience supporting or administering a Quality Management System (QMS).
- Experience with ISO 9001:2015 implementation, auditing, and certification activities.
- Experience with CAPA, root cause analysis, customer complaint management, and quality investigations.
- Experience using ERP systems; SAP experience preferred.
Technical Knowledge
- Strong understanding of quality systems, continuous improvement, and manufacturing processes.
- Working knowledge of:
- ISO 9001:2015
- SPC (Statistical Process Control)
- MSA (Measurement System Analysis)
- FMEA (Failure Mode and Effects Analysis)
- Control Plans
- CAPA Processes
- Root Cause Analysis Methodologies
- Ability to interpret engineering drawings, specifications, and technical documents.
- Proficiency in Microsoft Office Suite and quality management software systems.
Preferred Certifications
- Certified Quality Engineer (CQE)
- Certified Quality Auditor (CQA)
- Certified Quality Technician (CQT)
- ISO 9001 Lead Auditor
- Six Sigma Green Belt or Black Belt
Skills & Competencies
- Strong analytical and problem-solving abilities.
- Excellent verbal and written communication skills.
- Strong organizational and project management skills.
- Ability to lead cross-functional improvement initiatives.
- Attention to detail and commitment to accuracy.
- Ability to prioritize multiple tasks in a fast-paced manufacturing environment.
- Commitment to continuous improvement, quality excellence, and customer satisfaction.
Physical Requirements
- Ability to work in manufacturing, warehouse, laboratory, and office environments.
- Ability to stand, walk, bend, and occasionally lift up to 25 pounds.
- Ability to use inspection and measurement equipment.
- Occasional travel may be required for training, supplier visits, customer meetings, or certification audits.
*Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Equal Opportunity Employer Statement
Sark Wire is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Work Location: In person
