Compensation for this position is commensurate with experience. The posted range is intended to provide a general estimate and does not guarantee a specific rate of pay.
PRIMARY ACCOUNTABILITIES / RESPONSIBILITIES:
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Respond to internal and external customer inquiries, resolve commercial customer problems and/or assist in resolving commercial inquiries by directing customers to appropriate departments.
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Responsible for processing the daily overdrafts and return deposited items for the Bank’s Commercial customers while adhering to the prescribed policies and procedures.
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Prepare commitment letters in accordance with loan approval terms and conditions.
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Coordinate the Commercial Loan Closing by communicating with the Attorney and/or the Loan Officer.
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Prepare new loan documentation on loans that are not real estate secured and prepare Amendments to Notes and/ or Loan Documents as described in the appropriate loan approval.
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Review and interpret commercial loan documents to service commercial loans in senior and subordinate positions in accordance with agree upon terms.
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Provide on-going support to foster customer relations. Ensure on-going maintenance of loans in the system to meet customer’s and the bank’s needs.
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Responsible for resolving any post-closing exceptions noted during the quality control process.
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Responsible for tracking all loan collection expenses, vendor fees, good faith deposits and other professional fees.
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Responsible for filing and/or searching UCC’s (Uniform Commercial Code) through the UCC direct website in order to perfect the Bank’s lien on Borrower’s assets pledged as collateral.
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Responsible for ensuring that Standard Flood Hazard Determination Forms have been ordered and received on all Commercial Loans.
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Responsible for obtaining the receipt of the Patriot Act Identification and verifying customer information on all new and existing Commercial Loan customers in accordance with all procedures related to the Patriot Act.
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Responsible for the preparation of Reg. B notifications to business applicants.
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Responsible for maintaining Commercial Loan files by scanning/importing required documents efficiently and accurately.
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Annually obtain updated insurance to support outstanding loans.
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Perform in-depth research and analysis leading to resolution of inquires related to monetary or documentation issues. Research and processes all servicing matters relating to commercial accounts.
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Adhere to timelines and deadlines established based on client needs and department workflow.
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Works with other bank departments as needed to facilitate responses to customer inquiries.
POSITION REQUIREMENTS:
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High School diploma or general education degree (GED) required
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Must have a minimum of three to five years Commercial Loan Administration experience.
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Must possess working knowledge of commercial lending activities, such as commercial & industrial lending, commercial and real estate lending, Construction loans, lending of condominium associations and small business administration programs.
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Must have excellent communications, written, verbal and interpersonal skills.
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Ability to pay close attention to detail, work independently and meet deadlines in a fast-paced environment.
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Strong knowledge of commercial loan documentation title policies, entity formation documents, and working regulatory knowledge such as privacy, safeguarding customer information, Regulation B, Equal Credit Opportunity Act, CRA, CD, HMDA, and flood regulations preferred.
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Strong organizational skills in working effectively with other divisions of the Bank.
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Ability to handle multiple priorities.
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Excellent customer relations, communications and interpersonal skills.
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Strong PC skills including proven ability to assimilate software applications including Word, Excel, in a windows environment as well as Adobe Professional, LaserPro, Loan Vantage, and Identifi.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
An Affirmative Action/Equal Opportunity Employer of protected veterans and individuals with disabilities. Applicants for employment are considered without regard to race, creed, color, religion, sex, gender identity, sexual orientation, marital status, genetic information, national origin, age, disability, status as a veteran, Vietnam Era Veteran, or being a member of the Reserves or National Guard. Also, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
