Top 1481 Program manager Jobs in Easton, Ma

Manager, Voice of the Customer
Keolis Commuter Services —Boston, MA
- $80,000 - $88,000 a year
- Background check
- 5 years
- Writing skills
Quick Apply
14d
Program Management Leadership Opportunities at SharkNinja
SharkNinja —Needham, MA
- $123,800 - $230,000 a year
- Engineering
- 8 years
- Presentation skills
- Health savings account
- AD&D insurance
Manager of Workforce Training & Development
Upham's Community Care —Dorchester, MA
- $110,000 - $125,000 a year
- Full-time
- Spanish
- Microsoft Outlook
- Management
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Design Services Program Manager
Jordan's Furniture —Dedham, MA
- $100,000 - $125,000 a year
- Weekends as needed
- Hybrid work
- Office
- Senior level
- Leadership
- Work from home
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Program Manager, Customer Experience (WOW Programs)
Chewy —Boston, MA
- $86,500 - $138,500 a year
- Full-time
- 5 years
- Travel
- Senior level
- Paid holidays
- Health insurance
Program Manager I
Point32Health —Canton, MA
- $66,660.92 - $99,991.38 a year
- Full-time
- Mid-level
- Office
- Master's degree
- Disability insurance
- Health insurance
11d
Program Manager
Thermo Fisher Scientific —Plainville, MA
- $95,900 - $148,825 a year
- Full-time
- Customer service
- Office
- Analysis skills
- Commuter assistance
- Paid parental leave
6d
Lead Compliance Program Manager
Point32Health —Canton, MA
- $103,111.66 - $154,667.50 a year
- Full-time
- Microsoft Excel
- Office
- 3 years
- Disability insurance
- Health insurance
Program Manager III, Network Quality
Dana-Farber Cancer Institute —Foxborough, MA
- $108,280 - $118,915 a year
- Full-time
- 7 years
- Research
- Analysis skills
Manager, Provider Directory Audit
Point32Health —Canton, MA
- $104,612 - $156,918 a year
- Full-time
- 5 years
- Master's degree
- Organizational skills
- Disability insurance
- Health insurance
Client Reference Program Manager - Remote
Optum —Boston, MA
- $91,700 - $163,700 a year
- Full-time
- Remote
- 5 years
- Pass drug screening
- Microsoft Office
1d
Program Manager
Brembo —Plymouth, MA
- Full-time
- Management
- Mid-level
7d
Day Habilitation Program Manager
Attleboro Enterprises, Inc —Mansfield, MA
- $75,000 - $80,000 a year
- Full-time
- 5 years
- Mid-level
- Residential
- Disability insurance
- Health insurance
Quick Apply
Manager Travel Operations
Staples, Inc. —Framingham, MA
- $96,000 - $138,000 a year
- Background check
- Microsoft Excel
- 5 years
- Store discount
- Paid holidays
1d
Compliance Program Manager III
Point32Health —Canton, MA
- $98,783.90 - $148,175.86 a year
- Full-time
- Microsoft Excel
- Office
- 3 years
- Disability insurance
- Health insurance
Sr Program Manager
Chewy —Boston, MA
- $129,500 - $207,000 a year
- Full-time
- 6 years
- Research
- SQL
- Paid holidays
- Health insurance
Program Manager
FAMILY SERVICE OF RHODE ISLAND INC —Providence, RI
- $31.64 - $39.34 an hour
- Part-time
- Mid-level
- Office
- Residential
- Health insurance
- Dental insurance
6d
Director of Student Success Programs - Bristol Community College
Bristol Community College —Fall River, MA
- $108,634.38 - $114,134.00 a year
- Part-time
- University
- Bachelor's degree
- Team management
Senior Program Manager (Hybrid)
Intact Insurance Specialty Solutions —Canton, MA
- $126,000 - $172,000 a year
- Full-time
- Hybrid work
- Computer science
- 7 years
- Computer Science
- Paid parental leave
- Disability insurance
Quick Apply
Executive Engagement Lead
Google —Cambridge, MA
- $152,000 - $222,000 a year
- Full-time
- 6 years
- Office
- Bachelor's degree

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program manager jobs near easton, ma

Manager, Voice of the Customer

Keolis Commuter Services -
Boston, MA

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Job Details

$80,000 - $88,000 a year
14 days ago

Qualifications

Project reporting
Customer communication
Program management
Reputation management
5 years
Professional ethics
Writing skills
Customer satisfaction tracking
Bachelor's degree in business
Data analysis skills
Mid-level
Customer insights research
Bachelor's degree in business administration
High school diploma or GED
Analysis skills
Bachelor's degree
Management reporting
Business Administration
Customer satisfaction improvement
Business
Communication skills
Cross-functional communication
Customer surveys
Time management

Full Job Description

Salary Range: $80,000 - $88,000

Knowledge and Experience:

A bachelor’s degree in business administration or the equivalent of five (5) years customer service experience and a high school diploma or GED.
Experience in customer service, commercial and / or transportation operations is preferred.
Proven experience with analysis of disparate data sources, ability to analyze data, develop and communicate action plans.
Excellent interpersonal and communication skills coupled with time management skills with a proven ability to meet deadlines.

Skills:

Communicate clearly and effectively, both orally and in writing, to different levels of the organization.
Ability to be flexible and maintain a professional demeanor when dealing with tight deadlines, sensitive service issues and emergency situations daily.
Ability to influence delivery of peers and other departments.
Ability to act with integrity, professionalism, and confidentiality.

Key Accountabilities:

Manage the Voice of customer program, administration of the CSS, deep dive and Mystery Rider surveys.
Analyze various customer feedback information sources and identify lagging and leading indicators for satisfaction.
Produce weekly, monthly (and other frequency reports) for the business and the MBTA.
Champion to the business specific areas/actions that business units can undertake to positively influence customer satisfaction.
Track delivery and impact of customer satisfaction projects and measure effectiveness.
Support the wider delivery of the Annual Customer Service Plan.
Liaise with wider Keolis organization, to capture best practice and share ideas to improve customer experience.
Along with the passenger communication manager and director of customer experience enhance reputation of Keolis by engaging with the MBTA to celebrate Service Signature and customer experience improvement project success stories.
Enhance Keolis’ reputation by accepting ownership for delivery of improvement initiatives, exploring opportunities to add value to job accomplishments - contributing to team effort of performing duties in a timely manner with a sense of urgency.
Crossed trained to cover the management roles within the Passenger Information Center, Social Media team and Customer Service Center in times of absence/vacation or business need.

Additional Statements:

Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen. Also, contingent upon receiving a favorable background check. Must pass a physical examination.
Safety commitment: Safety is a way of life at Keolis. By placing safety first, we ensure the wellbeing of our employees, customers, and communities. Together we can become the most successful transportation company in the world.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations to our people and the communities in which we operate.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Disclaimer and closing statement: The above statements are intended to describe the general nature and level of work performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of employees assigned to this job. Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

program manager jobs in easton, ma

Manager, Voice of the Customer

Program Management Leadership Opportunities at SharkNinja

Manager of Workforce Training & Development

Design Services Program Manager

Program Manager, Customer Experience (WOW Programs)

Program Manager I

Program Manager

Lead Compliance Program Manager

Program Manager III, Network Quality

Manager, Provider Directory Audit

Client Reference Program Manager - Remote

Program Manager

Day Habilitation Program Manager

Manager Travel Operations

Compliance Program Manager III

Sr Program Manager

Program Manager

Director of Student Success Programs - Bristol Community College

Senior Program Manager (Hybrid)

Executive Engagement Lead

I want to receive the latest job alert for program manager in easton, ma

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