Top 9 It support Jobs in Easton Md

Product and Systems Support Specialist
Shore United Bank —Easton, MD
- $28 - $35 an hour
- Full-time
- Mid-level
- Office
- Bachelor's degree
- Paid training
- Paid parental leave
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10d
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Amick Farms, LLC —Hurlock, MD
- Windows
- SQL
- Mechanical knowledge
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Epic IT OR Support
Loop Recruiting —United States
- $22 an hour
- Weekends as needed
- Remote
- Background check
- Spanish
- HIPAA
- Health insurance
- Dental insurance
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Product and Systems Support Specialist

Shore United Bank -
Easton, MD

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Job Details

Permanent | Full-time
$28 - $35 an hour
10 days ago

Benefits

Paid training
Paid parental leave
Employee stock purchase plan
Disability insurance
Dental insurance
Paid time off
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Employee discount
Opportunities for advancement
Life insurance
Paid sick time

Qualifications

Jira
Data integrity assurance
Data quality checks
Systems integration
System administration
Procedural guides
Mid-level
Improving operational efficiency
User training (technical support)
Salesforce Cloud
Help files
Bachelor's degree
Internal employee customer service
Bank experience
System validation
Data quality monitoring
Customer support ticket management
User acceptance testing
ServiceNow
CRM system proficiency
Defect tracking tools
Online help documentation
Loan Origination Systems (LOS)
2 years
Developing technical user guides
Ticketing system technical support

Full Job Description

Shore United Bank is seeking a full-time Product and Systems Support Specialist to join our team. The Product and Systems Support Specialist supports the administration, enhancement, and daily operations of the Bank's product and system platforms, with a primary focus on nCino. This role serves as a first point of contact for system support, troubleshooting, and optimization requests, helping drive efficient system utilization, strong data quality, and a positive employee experience. This role supports critical banking platforms that enable lending, product delivery, and operational efficiency across the organization.

Essential Functions Include:

Serves as a primary point of contact for employee inquiries related to system functionality and optimization
Manages and responds to system-related helpdesk tickets, ensuring timely resolution
Troubleshoots basic system issues and escalate complex issues appropriately
Supports intake, tracking, and documentation of system enhancement requests
Assists with system testing, including user acceptance and release validation
Maintains and updates system documentation, procedures, and job aids
Reinforces best practices through training follow-up and user support
Identifies trends in supports requests and recommends process or system improvements
Assists with monitoring data quality and supporting system integrations
Demonstrates compliance awareness by completing all required regulatory and compliance training (e.g., BSA, CRA, ECOA) on or before deadlines, and actively supporting all policies, procedures, and practices that promote risk management, safety, and regulatory adherence

Location: This position can work from one of three locations:

Waldorf Annex: 3035 Leonardtown Rd, Waldorf, MD 20601
Shore Bancshares Headquarters: 28969 Information Ln, Easton, MD 21601
Westgate Building: 200 Westgate Circle, Suite 200, Annapolis, MD 21401

Position Type/Expected Hours of Work:

Full-time.
Non-exempt.
Days of Work: Monday-Friday 8:00 AM - 4:30 PM.

Required Education and Experience:

Bachelor's degree or equivalent experience
2-4 years supporting banking systems or Salesforce
2-4 years of experience supporting banking systems, loan origination/operating system platforms (e.g., nCino), or Salesforce-based applications

Preferred Skills and Qualifications:

Banking or Salesforce experience, ticketing systems, documentation skills
Experience with nCino or Salesforce platform administration/support
Familiarity with ticketing systems (e.g., Jira, ServiceNow)
Experience creating documentation, job aids, and user guides
Understanding of banking operations, lending processes, or product workflows

Compensation:

The pay range for this position is $28.00 to $35.00 hourly.
Actual compensation offered may vary from the posted hiring range based on factors such as relevant experience, time in role, base salary of internal peers, prior performance, business sector, licensure requirements and/or skill level, and will be finalized at the time of offer.

Company Benefits:

Join a family and community-oriented workplace that offers a team environment, along with a collaborative and friendly place to work.
Comprehensive benefits package for full-time, permanent employees including health, dental, vision, company-paid life insurance, mental health well-being, short-term and long-term disability, and much more!
Paid parental leave
401k savings plan with up to a 4% company match
Employee Stock Purchase Plan
Employee perks such as: employee banking services, loan discount program, education assistance, career development program, Employee Assistance Program, and wellness initiatives.
Opportunity for growth and advancement
Paid training program and continuous training sessions throughout the year on various topics
Generous paid time off and paid sick time
Community involvement opportunities

Shore United Bank is a full-service financial institution with a rich history dating back to 1876. In excess of $6 billion in assets, we offer innovative financial services delivered with the personal touch you expect. We serve a broad geographic area with branches in Maryland, Delaware, and Virginia, and we also provide a comprehensive suite of digital banking services that allow you to bank with us no matter where life takes you. In addition to banking, we offer trust and wealth management services through Wye Trust, a division of Shore United Bank. Together, our team of experienced professionals is dedicated to helping you achieve your financial goals.

Shore United Bank is an Affirmative Action/Equal Opportunity Employer. Shore United Bank is an E-Verify participant.

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it support jobs in easton md

Product and Systems Support Specialist

IT Support TechnicianMARYLAND/HURLOCK

Epic IT OR Support

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it support jobs in easton md

IT Support Technician**MARYLAND/HURLOCK**

Epic IT OR Support

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IT Support TechnicianMARYLAND/HURLOCK