Top 70 Customer relationship Jobs in Eau Claire, Wi

Customer Care Specialist - Mid Shift
Mason Companies, Inc. —Chippewa Falls, WI
- From $19 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Quality control
- Paid holidays
- Health insurance
Quick Apply
Customer Care Specialist
Mason Companies, Inc. —Chippewa Falls, WI
- $19 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply
Cust Serv Rep
Motion Industries (MOT) —Eau Claire, WI
- Full-time
- Computer literacy
- High school diploma or GED
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
Strategic Account Manager
Wild Marketing Group - Global Division —Eau Claire, WI
- Full-time
- Merchandising
- Office
- Business development
- Health insurance
- Dental insurance
Quick Apply
19h
B2B Account Executive
Wholesale Payments Inc. —Wisconsin
- $80,000 - $150,000 a year
- Full-time
- Hospitality
- US work authorization
- 1 year
- Health insurance
- Dental insurance
Quick Apply
Virtual - Regional Sales Manager (Southwest & Rockies)
TechniBlend LLC —Wisconsin
- Full-time
- Bachelor of Science
- Mid-level
- Bachelor's degree
- Health insurance
- Dental insurance
Account Services Representative
Realityworks —Eau Claire, WI
- On call
- Remote
- Microsoft Excel
- Microsoft Outlook
- Marketing
- Wellness program
- Paid parental leave
Quick Apply
Account Manager - Remote Role
Global Finishing Solutions, LLC. —Osseo, WI
- $78,724 - $99,100 a year
- Full-time
- Remote
- Marketing
- Engineering
- Pass drug screening
- Profit sharing
- Health insurance
Quick Apply
Account Manager
BLACKHAWK INDUSTRIAL OPERATING CO —Menomonie, WI
- $75,000 a year
- Full-time
- Computer literacy
- Pass drug screening
- English
- Health savings account
- AD&D insurance
Quick Apply
Retail Territory Manager
Mondelēz International —Eau Claire, WI
- $56,200 - $77,275 a year
- Weekends as needed
- Background check
- 18 years or older
- Merchandising
- Fuel card
- Paid holidays
Quick Apply
Federal Government Technical Service Advisor – Security Clearance Preferred
Hewlett Packard Enterprise —Chippewa Falls, WI
- $81,500 - $187,500 a year
- Full-time
- Computer Science
- Office
- Mentoring
3d
Network Sales Consultant
WIN Technology —Eau Claire, WI
- Full-time
- Marketing
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Service Sales Professional
Bartingale Mechanical —Eau Claire, WI
- Full-time
- Background check
- Up to 50% travel
- Pass drug screening
- Travel reimbursement
- Profit sharing
Quick Apply
Feed Sales Representative - Cattle & Dairy
Land O'Lakes —Eau Claire, WI
- $59,000 - $73,000 a year
- Full-time
- Customer service
- Mid-level
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Senior Account Manager-Business Sales
Verizon —Eau Claire, WI
- Part-time
- Military
- Driver's License
- Travel
- Paid parental leave
- AD&D insurance
Service Sales
Chippewa Valley Door —Chippewa Falls, WI
- $65,000 - $80,000 a year
- Full-time
- Mid-level
- Office
- Business development
- Profit sharing
- Health savings account
Quick Apply
IT Sales Consultant
WIN IT Services, LLC —Eau Claire, WI
- Full-time
- Marketing
- 5 years
- Mid-level
- Paid holidays
- Disability insurance
Quick Apply
Account Executive ( Food Broker)
Affinity Group —Eau Claire, WI
- Full-time
- Clean driving record
- Up to 50% travel
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Outside Sales Account Manager - HVAC
Dakota Supply Group —Eau Claire, WI
- $37,500 - $133,125 a year
- Full-time
- Clean driving record
- Mid-level
- 3 years
- Paid parental leave
- Health savings account
Quick Apply
7d
Account Manager - Mechanical Plumbing/HVAC
Bartingale Mechanical —Eau Claire, WI
- Full-time
- Background check
- Microsoft Excel
- Up to 50% travel
- Travel reimbursement
- Profit sharing
Quick Apply

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Customer Care Specialist - Mid Shift

Mason Companies, Inc. -
Chippewa Falls, WI

Quick Apply

Job Details

Full-time
From $19 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Work from home
Parental leave
Vision insurance
401(k) matching

Qualifications

Teamwork
Employee relationship building
High school diploma or GED
Attention to detail
Organizational skills
Time management

Full Job Description

Company Overview
Mason Companies is a family-owned, multi-channel retailer with a proud history spanning over 121 years. We operate five diverse businesses that offer a wide range of products, including shoes, apparel, bedding, and electronics through our e-commerce platforms and direct mail catalogs. Our commitment to community support and customer satisfaction drives everything we do.

Job Overview
We are seeking multiple dynamic and energetic Customer Care Specialist to join our team! In this role, you will be the friendly voice and helpful face for our customers, providing exceptional support across multiple channels. Your enthusiasm and excellent communication skills will help build lasting relationships with clients while ensuring their needs are met efficiently and professionally. Employees do have the option to work from home! This paid position offers an exciting opportunity to develop your customer service expertise in a vibrant retail environment.

Applications are being accepted online at: https://jobs.dayforcehcm.com/en-US/mason/CANDIDATEPORTAL/jobs/3591

JOB SUMMARY:

As a Customer Care Specialist, you will be the core of our customer care operations. Your primary responsibilities involve handling escalated customer inquiries, resolving complex issues, and providing support across multiple communication channels such as phone, email, live chat, and social media. You will work collaboratively with a dedicated team of agents to ensure that our customers’ needs are met with the utmost satisfaction and the highest level of customer service. You will be the final escalation and resolution point of handling for customer concerns.

Schedule: Monday - Friday 10:30AM - 7PM

PRIMARY DUTIES AND RESPONBILITIES:

The below listing of essential functions is not an inclusive listing of all duties that may be requested to be performed by supervisor or manager.

Escalation Handling: Take charge of customer inquiries that have been escalated from Customer Service Representative 1s. Utilize your expertise and knowledge or company policies and products to provide timely and effective resolutions to appease and retain customers while upholding best business practice.
Complex Issue Resolution: Investigate and resolve intricate customer issues and complaints, offering in-depth explanations and appropriate solutions.
Customer Engagement: Build and nurture strong relationships with customers by actively listening, empathizing, and delivering tailored assistance. Maintain a professional and customer -center approach in every interaction.
Product Knowledge: Keep up to date with company products and services, ensuring that you provide accurate and current information to customers. Assist customer in understanding and utilizing our products and offerings effectively.
Documentation: Maintain detailed and precise records of customer interactions and issue resolutions in the customer relationship management system.
Team Collaboration: Work closely with other Customer Care Specialists, supervisors, and cross functional teams to share insights and best practices. Contribute to a positive and cooperative team atmosphere.
Performance Metrics: Meet or exceed performance metrics, including response and resolution times, customer satisfaction scores, and quality assurance standards.

SECONDARY RESPONSIBILITIES:

Process customer orders, accurately and efficiently
Quality testing of new information systems software and related systems.
Participation on project teams as appropriate.

The above listing of essential and periodic functions is not an inclusive listing of all duties that may be required to be performed.

KNOWLEDGE, SKILLS, ABILITIES:

Expert interpersonal, written and oral communication skills.
Strong troubleshooting and critical thinking skills, with demonstrated problem-solving agility.
Ability to collaborate, build relationships and communicate at all levels, both inside and outside the organization.
Customer focused.
Strong attention to detail.
Ability to prioritize and meet deadlines.
Excellent time management and organizational skills.
Ability and understanding of the need to protect confidential information.

THINGS TO KNOW:

No weekends, so you keep a work/life balance
35% off the brands and products we carry
PTO, paid holidays, health, vision, and dental package
$19 an hour, with potential for annual increases
10:30am-7pm shift
Work from home with all equipment included

EDUCATION and/or EXPERIENCE:

High School Diploma or Equivalent is preferred.
Prior experience in customer service is strongly desired.
Functional experience with data entry and computers is preferred.

Join us at Mason Companies where your enthusiasm makes a difference! We value energetic team players who thrive on delivering outstanding customer service every day. This paid role offers the chance to grow your career while making meaningful connections with our valued customers.

Pay: From $19.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Parental leave
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

customer relationship jobs in eau claire, wi

Customer Care Specialist - Mid Shift

Customer Care Specialist

Cust Serv Rep

Strategic Account Manager

B2B Account Executive

Virtual - Regional Sales Manager (Southwest & Rockies)

Account Services Representative

Account Manager - Remote Role

Account Manager

Retail Territory Manager

Federal Government Technical Service Advisor – Security Clearance Preferred

Network Sales Consultant

Service Sales Professional

Feed Sales Representative - Cattle & Dairy

Senior Account Manager-Business Sales

Service Sales

IT Sales Consultant

Account Executive ( Food Broker)

Outside Sales Account Manager - HVAC

Account Manager - Mechanical Plumbing/HVAC

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