Top 7 Customer success manager Jobs in Eau Claire, Wi

Customer Account Manager
Automation Displays —Eau Claire, WI
- Full-time
- ERP systems
- Organizational skills
- Senior level
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Customer Account Manager

Automation Displays
Eau Claire, WI

Quick Apply

Job Details

Full-time

Qualifications

Customer communication
Manufacturing facility experience
Manufacturing company experience

Full Job Description

Job Purpose

The Account Manager is responsible for developing, managing, and growing customer relationships by serving as the primary owner of assigned accounts from opportunity through delivery. This role drives revenue growth by identifying customer needs and delivering tailored solutions in collaboration with engineering, operations, and customer success teams. The position exists to expand customer partnerships, improve responsiveness, and contribute to the company’s long-term revenue and relationship success.

Key Responsibilities

Account Ownership & Relationship Management

Serve as the primary point of contact for assigned customers

Build and maintain strong, long-term relationships to drive retention and growth

Sales & Revenue Growth

Identify new opportunities within existing accounts and pursue new business

Own the full sales cycle—from inquiry and quoting through order execution

Quoting & Solution Development

Prepare accurate, timely quotes aligned with customer requirements as needed

Collaborate with engineering and operations to develop tailored solutions

Comfortable making informed decisions with incomplete information, using sound judgement to guide customers toward the best available solution while proactively identifying and closing gaps.

Customer Communication & Experience

Proactively communicate updates on quotes, orders, and project status

Ensure a high-quality, responsive, and solution-focused customer experience

Professionally communicate any delays or issues to customers and team.

Cross-Functional Coordination

Partner with engineering, production, and customer success teams

Support transition from quote to order to ensure alignment and smooth handoffs across departments

Issue Resolution & Accountability

Address customer concerns and remove obstacles to successful delivery

Take ownership of outcomes and ensure commitments are met

Pipeline & Account Management

Maintain accurate records in CRM/ERP systems

Experience & Technical Skills

5+ years in account management, sales, or customer-facing roles

Experience in manufacturing, engineering, or technical product environments (required)

Strong proficiency in CRM/ERP systems and Microsoft Office tools

Core Competencies

Relationship builder with strong customer focus

Sales and business acumen with a growth mindset

Communication skills (clear, confident, and professional)

Problem-solving ability with attention to detail

Organization & prioritization in a fast-paced environment

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customer success manager jobs in eau claire, wi

Customer Account Manager

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