Top 37 Work from home customer service Jobs in Eau Claire, Wi

Customer Care Specialist
Mason Companies, Inc. —Chippewa Falls, WI
- $19 an hour
- Full-time
- Remote
- High school diploma or GED
- Organizational skills
- Communication skills
- Paid holidays
- Dental insurance
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Sales Consultant
Bath Fitter Minnesota —Eau Claire, WI
We also have a guaranteed paid training program to help with the transition from training into full commission sales. This is a full time sales position.
$150,000 - $250,000 a year
Quick Apply
79cpm - CDL-A - Regional Driver
Clopay Transportation Company —Eau Claire, WI
No overnight driving—our drivers work when our customers are open. Good driving history, no FMCSA major violations. $1,000 driver referral program.
$0.79 per mile
Quick Apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Customer Solutions Specialist (Second Shift)
AWeber —Columbus, OH
We collaborate everyday using a variety of tools such as slack, google meet, and confluence/ JIRA to ensure we're making decisions with our customers' best…
Work From Home Customer Service Representative
ACC PREMIERE —Columbus, OH
No personal disruptions during scheduled hours (e.g., loud music, non-work-related phone calls, or other household members).
$11.50 - $12.00 an hour
Quick Apply
5d

Show more jobs in cities nearby

I want to receive the latest job alert for work from home customer service in eau claire, wi

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

work from home customer service jobs near eau claire, wi

Managed Care Pharmacy jobs in Remote

Delta Customer jobs in Charlotte, NC

Customer Care Specialist jobs in Kokomo, IN

Customer Care Specialist jobs in Newport News, VA

Senior Marketing Specialist jobs in Remote

Intake Specialist jobs in Philadelphia, PA

Customer Care Specialist jobs in Florence, MS

Customer Care Specialist jobs in Edina, MN

Customer Care Specialist

Mason Companies, Inc. -
Chippewa Falls, WI

Quick Apply

Job Details

Full-time
$19 an hour

Benefits

Paid holidays
Dental insurance
Paid time off
Work from home
Vision insurance

Qualifications

Stakeholder relationship building

Full Job Description

JOB SUMMARY:
As a Customer Care Specialist, you will be the core of our customer care operations. Your primary responsibilities involve handling escalated customer inquiries, resolving complex issues, and providing support across multiple communication channels such as phone, email, live chat, and social media. You will work collaboratively with a dedicated team of agents to ensure that our customers’ needs are met with the utmost satisfaction and the highest level of customer service. You will be the final escalation and resolution point of handling for customer concerns.

PRIMARY DUTIES AND RESPONBILITIES:
The below listing of essential functions is not an inclusive listing of all duties that may be requested to be performed by supervisor or manager.

Escalation Handling: Take charge of customer inquiries that have been escalated from Customer Service Representative 1s. Utilize your expertise and knowledge or company policies and products to provide timely and effective resolutions to appease and retain customers while upholding best business practice.
Complex Issue Resolution: Investigate and resolve intricate customer issues and complaints, offering in-depth explanations and appropriate solutions.
Customer Engagement: Build and nurture strong relationships with customers by actively listening, empathizing, and delivering tailored assistance. Maintain a professional and customer -center approach in every interaction.
Product Knowledge: Keep up to date with company products and services, ensuring that you provide accurate and current information to customers. Assist customer in understanding and utilizing our products and offerings effectively.
Documentation: Maintain detailed and precise records of customer interactions and issue resolutions in the customer relationship management system.
Team Collaboration: Work closely with other Customer Care Specialists, supervisors, and cross functional teams to share insights and best practices. Contribute to a positive and cooperative team atmosphere.
Performance Metrics: Meet or exceed performance metrics, including response and resolution times, customer satisfaction scores, and quality assurance standards.

SECONDARY RESPONSIBILITIES:

Process customer orders, accurately and efficiently
Quality testing of new information systems software and related systems.
Participation on project teams as appropriate.

The above listing of essential and periodic functions is not an inclusive listing of all duties that may be required to be performed.

THINGS TO KNOW:

No weekends, so you keep a work/life balance
35% off the brands and products we carry
PTO, paid holidays, health, vision, and dental package
$19 an hour, with potential for annual increases
10:30am-7pm shift
Work from home with all equipment included

KNOWLEDGE, SKILLS, ABILITIES:

Expert interpersonal, written and oral communication skills.
Strong troubleshooting and critical thinking skills, with demonstrated problem-solving agility.
Ability to collaborate, build relationships and communicate at all levels, both inside and outside the organization.
Customer focused.
Strong attention to detail.
Ability to prioritize and meet deadlines.
Excellent time management and organizational skills.
Ability and understanding of the need to protect confidential information.

EDUCATION and/or EXPERIENCE:

High School Diploma or Equivalent is preferred.
Prior experience in customer service is strongly desired.
Functional experience with data entry and computers is preferred.

Quick Apply

Refine Your Search

work from home customer service jobs in eau claire, wi

Customer Care Specialist

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for work from home customer service in eau claire, wi

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected