Top 24 Call center representative Jobs in Eau Claire Wi

Aurora Response and Support Call Center (Healthcare/Mental Health) - Remote 2nd/3rd shift
Aurora Community Services —Eau Claire, WI
- $15 an hour
- Part-time
- Remote
- Residential
- Presentation skills
- Quality control
- Health insurance
- Dental insurance
Quick Apply
13d
Member and Provider Services Representative
Group Health Cooperative of Eau Claire —Altoona, WI
- Email
- Research
- Office
- High school diploma or GED
- Wellness program
- Health insurance
11d
Support Specialist
DSI Systems —Eau Claire, WI
- From $26 an hour
- Weekends as needed
- Mid-level
- Communication skills
- Profit sharing
- Paid training
Quick Apply
TELEPHONE SALES REP - REMOTE
FLS CONNECT LLC —Eau Claire, WI
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
Outbound Sales Representative
FLS Connect —Eau Claire, WI
- $11 - $20 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- High school diploma or GED
- Paid training
- Health savings account
Support Services Operator
ISS —Chippewa Fls, WI
- $22 - $24 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- CAD
- Disability insurance
- Health insurance
Quick Apply
Inside Sales Representative
RainMaster- Eau Claire —Eau Claire, WI
- Mid-level
- Residential
- Time management
- Health insurance
- Dental insurance
Quick Apply

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Aurora Response and Support Call Center (Healthcare/Mental Health) - Remote 2nd/3rd shift

Aurora Community Services -
Eau Claire, WI

Quick Apply

Job Details

Part-time
$15 an hour
13 days ago

Benefits

Health insurance
Dental insurance
401(k)
Employee discount
Life insurance

Qualifications

Employee onboarding
Customer communication
Report writing
Safety protocol adherence
Referral services for crisis intervention support
Presentations for conferences or internal meetings
Content editing
Emergency call-taking protocols
De-escalation techniques
Conflict de-escalation
Phone call screening
Mental health resources facilitation
Presentation skills
Task prioritization
Team training
Quality control
Working with individuals with mental health conditions
New hire orientation
Telephone systems
Multi-line phone systems
Phone triage
Communication skills
Patient scheduling via phone
Entry level

Full Job Description

Your New Beginning Starts Here!

Employee-Owned, Mission-Driven

Celebrating 40 years!

We’re more than a human services agency—we’re partners in transformation, walking alongside you on the journey to a fuller, richer life.

We are seeking passionate and committed individuals to work in our call center; providing a one-stop resource for individuals needing a wide range of services, providing telephonic assistance with the Employee Achievement Program (EAP), Crisis Line, Scheduling/On Call, Injury Hotline, and Mental Health Support.

For 40 years, Aurora has been a leader in providing customized services that support individuals with disabilities, chronic mental illness, and traumatic brain injuries in residential settings. We value employees that are passionate about making people smile every day by empowering them to live as independently as possible.

Hiring in Wisconsin, Colorado or Michigan

Responsibilities

Manage activities securely and confidentially while maintaining professional therapeutic boundaries
Operate a multiple-line telephone system and respond to calls promptly
Prioritize a variety of incoming calls/emails and direct to appropriate resource
Provide assistance/support while utilizing problem resolution techniques
Analyze and de-escalate calls as necessary, remaining calm in any type of situation
Document telephonic support services and maintain accurate schedules
Write reports and correspondence
Conduct calendar/appointment reminders or modifications
Communicate training tracking/documentation to corporate office
Effectively present information to individuals, small groups, staff, and management
Provide team support and assistance in orientation/training of new team members
Answer questions clearly, completely, and precisely
Creatively problem solve, implement organizational multi-tasking, and provide excellent customer service in demanding situations
Attend department/management meetings as scheduled
Ensure safe work practices
Perform other duties as assigned

Competencies

Problem Solving - identify and resolves problem in a timely manner, gathering and analyzing information skillfully
Interpersonal Skills - maintain confidentiality, remaining open to others’ ideas and exhibiting willingness to try new things
Oral Communication - speak clearly and persuasively in positive or negative situations; demonstrating group presentation and meeting skills
Written Communication - edit work for spelling and grammar, presenting numerical data effectively, and ability to read and interpret written information
Planning/Organizing – prioritize and plan work activities, using time efficiently, and develop realistic action plans
Quality Control - ensure accuracy, quality, and thoroughness by effectively monitoring own work
Adaptability – adapt to changes in the work environment, manage competing demands, and deal with frequent change, delays, or unexpected events
Dependability –consistently at work and on time, following instructions, responding to management direction, and soliciting feedback to improve performance
Safety and Security - actively promote, personally observe, and promote safety/security procedures, using equipment and materials properly

Benefits may Include:

Option to get paid before payday
Employee discount - Verizon and Dell
Health Insurance
Life Insurance
Dental Insurance
Vacation/Personal Hours
Employee Stock Ownership
401-K
Employee Achievement Program
Longevity Bonus for Part Time or Full Time Employees
Casual dress (no uniforms), fun work atmosphere
And more

Training is held Monday - Friday 6a-2p/8a-4p CST for rouhly 3 weeks

If you are looking to make a difference, join the Aurora team! Aurora Community Services is proud to be an Employee Owned Company! An EOE/AA Employer

Behaviors

Preferred

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

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call center representative jobs in eau claire wi

Aurora Response and Support Call Center (Healthcare/Mental Health) - Remote 2nd/3rd shift

Member and Provider Services Representative

Support Specialist

TELEPHONE SALES REP - REMOTE

Outbound Sales Representative

Support Services Operator

Inside Sales Representative

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