Company Description
Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade - famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.
What is in it for you:
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Employee benefit card offering discounted rates in Accor worldwide for you and your family
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Learning programs through our Academies designed to sharpen your skills
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Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
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Career development opportunities with national and international promotion opportunities. The sky is your limit
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Salary Range: $110,000-$125,000 USD Gross per annum
Job Description
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following:
Managing Security Operations
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Assist in the development and implementation of emergency procedures.
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Conduct investigations of all incidents involving loss, theft, or damage to hotel property and refer findings to the appropriate management for resolution.
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Deploy Security team members to effectively monitor and protect hotel assets, guests, employees, and visitors.
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Comply with Fairmont’s safety, security, and risk management policies and procedures.
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Manage proper maintenance of all fire life safety system components, ensuring all components are in compliance with State & City regulations.
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Conduct periodic patrols of the hotel, grounds, and parking areas.
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Handle ongoing usage of panic button system & ensure proper compliance is being met.
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Recognize and celebrate team successes across areas of responsibility.
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Handle complaints, resolve conflicts, and negotiate solutions with guests, employees, and other stakeholders.
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Identify and recommend solutions to minimize physical hazards and unsafe work practices.
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Implement action plans to monitor and mitigate operational risk.
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Ensure nightlife venue Safety & Security protocols are being adhered to. Maintain proper occupancy within venue and continual engagement with venue Security.
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Maintain required reports and documentation regarding security patrols, incidents, and investigations.
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Ensure appropriate emergency response and timely access to medical assistance when needed.
Leading Security Teams
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Attend pre- and post-convention meetings, daily operations briefings, and weekly forecast meetings to understand group needs and communicate critical information to the Security team.
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Celebrate successes by publicly recognizing the contributions of team members.
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Communicate the importance of safety procedures, emergency response protocols, and security standards while ensuring employee understanding and compliance.
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Encourage and build mutual trust, respect, and cooperation among team members.
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Identify developmental opportunities and coaches, mentors, and supports employees in improving their knowledge and skills.
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Provide guidance and direction to team members, including establishing performance expectations and monitoring performance.
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Provide personal assistance, emergency support, or first aid as appropriate to guests and employees.
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Serve as a role model by demonstrating Fairmont's values and leadership behaviors.
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Solicit employee feedback, maintain an open-door policy, and address employee concerns in a timely and respectful manner.
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Continuously seek opportunities to improve service and operational performance.
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Utilize strong interpersonal and communication skills to lead, influence, and motivate others while demonstrating integrity, sound judgment, and business acumen.
Ensuring Exceptional Guest Service
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Demonstrate leadership in guest hospitality, exemplifies exceptional service, and create a positive and welcoming atmosphere.
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Empower employees to deliver outstanding guest experiences.
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Ensure quality standards and guest expectations are consistently met.
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Incorporate guest safety and satisfaction into departmental meetings with a focus on continuous improvement.
Conducting Human Resources Activities
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Assist in minimizing workers' compensation and liability costs through proactive incident prevention and effective claims management.
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Partner with the People & Culture department on employee relations and workplace concerns as needed.
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Complete all required documentation and promptly reports employee injuries, guest incidents, and general liability events in accordance with Fairmont policies.
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Administer hotel policies fairly, consistently, and professionally.
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Ensure Security team members maintain required certifications, including First Aid and CPR, where applicable.
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Respond promptly and professionally to guest concerns and complaints.
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Identify training needs and facilitate educational opportunities for Security team members.
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Deliver service that exceeds guest expectations and support guest satisfaction and loyalty.
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Co-champion the Safety Committee along with partners in People & Culture.
Additional Responsibilities
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Analyze information and evaluate results to identify effective solutions and resolve operational issues.
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Develop and maintain positive working relationships with local law enforcement, emergency responders, and community agencies.
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Keep executives, peers, and team members informed of relevant operational and security matters in a timely manner.
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Communicate effectively with supervisors, coworkers, and external partners by telephone, email, written correspondence, and in person.
Qualifications
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2-3 years Senior Management experience in similar environment
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Knowledge of usage of key management systems, MS Shift, PatronScan, PMS systems, etc.
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Ability to handle staff safety and security issues
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Diploma in Law and Security or equivalent preferred
Additional Information
All your information will be kept confidential according to EEO guidelines.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
